Went to Murphy comparing Cadillac to a few other luxury vehicles. After seeing the XT5 and how it handled I was impressed. That and the way the whole staff treated made me buy right then. That was 6 months ago and both sales and service have always been friendly and helpful.
By far this was one of the most pleasant car buying...
by dwc2011 from DealerRater.com
October 25, 2018
By far this was one of the most pleasant car buying experiences I've had in years! No gimmicks, no pressure, very low key, knowledgeable salesperson, quick and easy. From sales to finance, this dealership knows how to treat people. I strongly recommend this dealership!!
I took my diesel truck in for an unscheduled oil change....
by Woodard from DealerRater.com
October 25, 2018
I took my diesel truck in for an unscheduled oil change. Since I didn't have an appointment, I expected to have to wait. Shawn told me that he would still be able to get my truck even though they were busy. Turns out, since my truck is diesel they are particular about who works on it and I had to wait longer than they thought I should have. I didn't complain. But, they didn't charge me for the visit because I waited so long. Wow, it was a long wait. But, a diesel oil changes cost over 70 dollars and their customer service department valued my time such that they ate the cost. Thank you Lane Buick GMC. I'll be backl.
Service dept. put the wrong tire numbers on the rebate form. Rebate company sent me half of the rebate amount, as a courtesy. After several service department runarounds at Lane about the error--and 3 months later--I called Amy, the manager of Lane. She apologized for the problem and is sending me a check for the other $50.00 of the rebate. So, in conclusion, it was a negative experience with a positive conclusion.
"The Most Honest and Professional Buying Experience"
by CT from DealerRater.com
November 28, 2018
We have not purchased a vehicle from a dealer in a very long time. However, I would like to take this opportunity to recognize and commend Sales Representative Karona Meas, who demonstrated an exceptional mastery of professional skills. He was very effective in maintaining excellent communications with us thoroughly. He handle our vehicle transaction in calm, cordial, tactful, and firm but no pressure what so ever. Everything he said in referenced to the purchase of our beautiful 2015 Chevy Silverado LT Z71 was true and 100 percent accurate. I recommend Karona Meas to anyone who is looking for an honest, no hassle and no pressure when purchasing a vehicle in the future. Bob Steele Chevrolet should commend employees like Karona who demonstrates and conveys a favorable image of the Bob Steele Chevrolet Organization. Karona was the friendliest, knowledgeable and with the ability to answer every question, we had. We will definitely ask for Karona on our next vehicle purchase. The best experience ever, Karona goes above and beyond to ensure one hundred percent customer satisfaction. Bob Steele is very fortunate to have Karona Meas as a sales representative. Thank you Karona for the most wonderful and enjoyable buying experience, we will definitely ask for you next time.
Purchasing a new vehicle can be a very stressful experience. The sales rep, Karona Meas, took the stress out of the buying process and actually made it an enjoyable experience. He listened to our vehicle requirements and followed through by showing us vehicles that matched them. He was very professional and didn't try selling is something we weren't interested in.
Polite, professional, knowledgeable, good selection, good prices, fast, fair, made me feel appreciated, made me feel valued, and took time to go over vehicle, dealership, and services provided for the future.
My sales specialist, Sam Johnson, was amazing. He made the process so simple and comfortable. He took all of my preferences and budget into account and found the perfect vehicle. The financing specialist was also extremely pleasant and patient. This experience was, by far, the least stressful vehicle purchase I have ever encountered. I will definitely be back for my next car.
I went car shopping last week and was greeted by Jason. He was very informative, patiently answered all my questions. He was very friendly and made me feel very comfortable. No pressure to buy. Would definitely recommend to my friends and family!
I went to this dealership on faith. I had no money down, no co-signer and a not so great credit score. Luis worked very hard to work with me and get me in something I could afford but love. I drove there in a 2010 Hyundai Sonata and left in a 2018 Chevy Malibu with only 3000 miles on it! I feel truly blessed and so thankful to Cathy the financial manager to make everything work with the GAP insurance and my payments still not be through the roof.
The car was ready to test drive as soon as I got there. I told Jason what I wanted and he followed through. I was very please with taking my business to Jason and this dealership. They have just gained themselves a life time customer!
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