Our sales person was Mike Cochran, he was a pleasure to work with, Mike found us exactly what we were looking for in our truck, when our truck came into the lot, he called us and said he had a truck he thought we would really like and we have absolutely loved and enjoyed our 2012 F150 Ford, it had everything we wanted it to have as if we had ordered it special.
I emailed them with a question about a vehicle in stock and they responded very quickly with the info I requested. They were straight forward with the response and did not attempt to "sell" me on anything.
After the service engine light lit & checking with On-Star, I was advised of an emission system issue. When I took the still under warranty vehicle to the Dealership Service Dept., I was advised the vehicle was unsafe to drive. Lisa the Service Advisor was told of our scheduled out-of-state trip. she advised me the replacement required, the wiring harness may take weeks to receive and install. The Dealership went out of its way to provide a loaner and our original p[ans did not have to be altered. In total the problem took 19 days to correct. Lisa called and kept me informed as to the repair progress thru-out the period and reassuring me that everything was taken care of and the vehicle would be ready upon our return. It was ready for pick-up on our return with just a couple signatures required. This was the fourth SUV I'd purchased from Mike Anderson and service like this is the reason I will keep going back.
Carl Weatherspoon was amazing in taking care of my needs and making sure the air conditioning unit and media screen was taken care of properly, in a timely manner and not too much of an expense from my own pocket . He made my experience great!
Had a great experience at Bosak. Luis Garcia was our salesman and he was awesome. There was no pressure and he answered any questions we had. He went above and beyond our expectations. For example: my wife and I bought a used 2016 Ram 1500. The previous owner plasti-dipped the emblems on the truck and I didn’t really like it. I told Luis that if I bought the truck that I would remove the plasti-dip. Instead Luis went in back while the truck was being detailed and removed all the plastic-dip himself so that the truck came out looking stock just the way I like it. It was a little gesture that showed how well he takes care of his customers. I would highly recommend going to Bosak of Merrillville for a car and ask for Luis.
I had a very pleasant experience at Webb Hyundai. I was greeted at the door by Dave Cox and several hours later left with my dream car. Dave was pleasant, knowledgeable about the cars he showed me and most of all, Dave never made me uncomfortable with a hard sell attitude. Dave and the dealership worked hard to reach a price point that I was agreeable with and offered a number of perks to complete the deal. I would highly recommend Webb Hyundai and especially Dave Cox if you are interested in buying a car.
The saleperson and general manager Dan was very professional and worked with our credit situation to get us approved for the car we always wanted with affordable payments. Thank you for the great service!!
I dealt with Joe in the service department. Joe was very accommodative for my wishes. I had scratches on my right front wheel. Joe was able to find someone to repair it. My only feedback on the repair was that it was slightly more than Joe originally quoted ($200 vs. $175). Also, which was nice, he suggested I come back in the spring to re-do the wheel and an extra wheel if needed. However, I didn't see any record of that accommodation on my sales receipt. Obviously my concern is when I call in the spring, will this repair still be honored. Overall, I was satisfied with the service and the ability to have a loner (GLC which my wife is interested in). Jim P.
Car wouldn't start. Called dealership and they had battery in stock said to bring the car. After roadside assistance jumped it took it to dealership. Thought i'd have it that evening but did not. Called and said I needed it by 10 am next morning and was disappointed I couldn't even find out what was really wrong with car. Sam assured me that I would have it by the morning. It was ready and clean when I picked it up and Sam did an amazing job of giving me exceptional service. It was battery and a few other things.
My previous review of Phillips Chevrolet was not a good one, I was new to this rating app and didn't realize that I had only given them one star. BUT THAT WAS DEFINITELY A MISTAKE!!! As a matter of fact, I'm driving a car that I purchased from them earlier this year (Chevy Malibu) and I do plan to go back in February for another car. They are absolutely THE dealership I would send my family and friends to buy a car! Please visit them soon for all of your car buying needs!
Thanks again Mr. George Obas of Napleton Hyundai. This is my 4th new Hyundai. I am a very customer. I will definitely be back. and I will always recommend my friends and family.
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