I would definitely recommend this dealership to anyone who wants to purchase a used car!! Customer service is top of the life, the salesman Rafael was very professional and really helped me pick the perfect car for me.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I'm 75 years old and have dealt with numerous Dealer's over the years. BMW of Bakersfield was exceptional. It was by far the the most pleasant experience I'VE ever had with an Auto dealership. From my Client Advisor, Mohsen Vaziri, who found exactly what I was looking for and followed through with every detail of the the transaction, to Thristen who was so patient with the old fart in explaining all the computer workings of my vehicle. Also to Parts Dept. Jesse Clemente, who took the time to locate the missing wheel lock key. And to Mgrs.Mike Rial and Cherif Guirguis who both spent time talking with me to make sure everything was going smoothly. The total experience was an absolute pleasure. I not only got a terrific vehicle I also felt like I made some good friends. Thank you so much, Robert (Mick) Pratt
We had a wonderful experience at Bakersfield BMW from start to finish. Everyone were so professional, yet very friendly and made you feel like you???re part of the family. The sales and management team were very straight forward and worked in a hassle free manner (???no pressure???) that we really appreciated. They worked with us to get an agreed price that we were comfortable with. A very special thank you to our new friend, Elie Jamal. He???s very knowledgeable of the product and he exceeded our expectations and delivered his promises. Elie takes pride at what he does and the quality of excellent customer service did not go unnoticed. We highly recommend BMW of Bakersfield because they are a reputable business and truly believes in client experience.
This is one of the largest CarMax that I've been to and they have quite a selection of cars. The salesperson was not pushy and were very friendly. The salesperson I worked with was Felicia and she was exceptionally great. I would highly recommend this dealership because of her superb customer service, knowledge of cars, and hospitality.
2500 Ram had check engine light and 4 recalls!Great! I Let's just say the reviews were not positive for most dealership service departments,including this one!Reluctantly I called and left a message and later that same day Brenda called with instructions and set an appt time. (was about a week out! Haddad rudely informed me it would be two!!) Arrived at the appt Thursday morning and was greeted with enthusiasm by my service girl Amanda. She is very pro!Real genuine and soothing in an annoying situation, like potentially not having your ride for days! I picked my truck up on Friday @5 right before quitting time at 6. Only two days! I saw zero poor attitudes and everyone was buzzing around getting things done. She also sent informative emails and reminders all throughout the process documenting everything!! I was worried for nothing,Just sayin!
Lorenzo in service does an excellent job. We have been taking cars to him for 8 years. Always has my car back to me in a timely manner. Great customer service!! One of the reasons we keep buying Chevy. The service department is unbeatable.
Getting a diagnosis or repairs done on your vehicle can be a strenuous thing for many of us non car savvy car owners. I have endured my fair share of horror stories when it came to mechanics trying to misdiagnose the problem with my vehicle in their attempts to generate the most amount of fee income at my expense. It is because of those practices that I became skeptical of each mechanic that I came across, and there were many. That is until I found Lorenzo Perez at Richland Chevrolet. I have always been a firm believer that you get what you pay for. I have never attempted to go with the cheapest price simply to save a buck at the expense of losing quality service. Sometimes the best companies will run a bit more because we have to simply realize that they are a business and need to stay in business as well. With that said, the biggest differentiating factor here is the trust that I have in Lorenzo and his staff. Trust is important to me and is the sole reason why I will always return to Richland for all of my service needs.
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