This was the first time I had been to Auburn Chevrolet. I brought my Chevy Spark in for an oil change and tire pressure. I found the door to the Service area but the garage door did not open so I left my car just outside of the doors and went in to the service desk, I was greeted and I told them what I wanted and she told me it would be about an hour wait to be completed. She then went and moved my car to the other door and brought it inside. I went to the waiting room and waited until it was almost done when she came in and said the air and cabin filters needed to be changed. I said ok and it was about an half hour and it was done. I paid for the services and left. I do think she could have mentioned to me there was coffee there and vending machines if I was hungry. Overall my experience was things were fine including watching a little girl about 2 years old running all over the place.
The employees are awesome! They worked out a price for me in the car I REALLY REALLY wanted, and that alone made me feel a lot more comfortable. I was actually praying that they were not going to tell me, "Sorry, we can't give you a better price but, we can put you in a different car." No one wants to hear that, especially if you have your heart and mind made up on specific one. The sales professional that helped me went out of his way to get me the car and knew a lot about the car I was buying. Thanks for making it fun and easy to buy a car.
We have purchased a new 2013 Cadilac CTS and a new 2017 Buick Envision from Brotherton over the past few years. We not only had great experiences, but we also made friends. Very honest and fair.
My Service Representative is Lindsey who is extremely professional. She set up my appointment and monitored my car throughout the service process, updating me throughout. Her excellent automotive knowledge made me feel comfortable that I brought my car to the right place. My car was taken in on time, and completed at the estimated time, including a car wash and vacuum. Thank you.
I purchased two vehicles in October. I recently went to have my tires rotated at another company only to find out that my truck and tires on it That were not rated for my truck. I contacted Brotherton The sales person that I purchased a truck from and met with sales manager . They recognize that there was a problem with the tires and replace them for me at no cost to me. I will never buy a vehicle anywhere else this company and their staff are amazing!
Pretty good buying and service experience, so far.
by baggydomer from Gig Harbor, WA
December 6, 2018
Salesperson was reliable and returned calls. He helped with setup. The buying process and meeting with the closer took a few hours. She pulled out all the stops to get me to buy the extended warranty and paint protection. I declined, then suddently everything was half price, then I declined again and got a bit deeper discount. This is frustrating and I'd prefer to be quoted a fari price with 20% markup rather than offered something for 300% cost theny get it for a decent price only because I bargained and would not get ripped off.
Service department folks were nice. The waiting area is no frills, very different from the BMW dealership, but that's ok.
I shopped every Chevy/Buick/GMC dealer in the south sound from Kirkland to Mckenna in search of a Chevy Colorado or GMC Canyon. I found several vehicles at different locations that fit my criteria, but didnt quite find the combination of price, financing, and trade allowance that compelled me to make a deal until I shopped at Gilchrist. I found better value and outstanding friendly, courteous, professional customer service working with Dave and Jeff and came away with the exact truck I wanted at the best price available. Funny, Gilchrist is the closest dealership to my house, I could have saved a lot of time had I visited there first. Satisfied that I found the best deal for me at Gilchrist. love my new truck!!!!
I was shopping for a new car online and comparing prices, and this dealer had the best price on what I was looking for. I stopped by early one morning to verify they actually had the car on the lot when I was greeted by Paul, who in no way was pushy and just wanted to see if I needed any help. I came back 2 days later to test drive, and working with Paul was great. He even helped get me into the color I wanted, which meant having the recall done by service before I could drive it, but that was fine. Everything went great, and I'm off in my new car in a couple days in the color I wanted.
Josh guided me through the process of buying a CX5. His knowledge of the car and the range of options was excellent and his patience was endless. He was really busy on a Saturday with a lot of customers but he gave me all the time I needed and provided all the information I asked for and a whole lot more. His professionalism was a real contrast with some sales people at rival dealerships.
Ford dealership (Harys ford ) sold me a lemon car .
With Lee Johnson Mazda it was so nice to buy a car from them . It was so easy in a out super nice professional and not BS.
Thank you josh Wilson my sale person.
excellent service than k you for making service so easy
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