Went to view the SUV on the lot that I found on the website. Was approached by Rachel who was very knowledgeable and attentive. Couldn’t have asked for a better experience from the sale to the financing. Even had the pleasure of meeting and talking with Joe Firment. I highly recommend them if you are in the market for a new or used vehicle!
My wife and I have bought 2 pre- owned vehicles from Joe Firment in the last 6 months. Brittany was our salesperson on both and did everything she could to get us in the vehicle we wanted with the terms we wanted when the other dealerships said they couldn't. Managers Mike and Darrell were also very helpful and made the process as smooth and easy as buying a car can be! If you're in the market for a vehicle, new or used, you have to check these guys out!
I had a great experience with Firment Chevrolet. I called about the particular vehicle I was interested in at 8:30 before dealer hours. I pressed 1 and was directed to Matts ( Internet sales manager) cell phone. Matt was willing to help before the dealer even opened. Most dealers would just let the phone ring. The car I was looking at was actually being driven by the owner of the dealership and he stated would be available possibly after a month. I happened to get a call later that day stating that the owner was willing to sell the car because I expressed a sincere interest in purchasing it. Matt gave me a price over the phone and also my trade in number. I told Matt that I didn't want to drive 4 hours to get there to find out that the car was in bad shape. He called the next morning and also sent pictures. Now I've had dealers tell me in the past that the cars are spotless, then you drive to look at the car at its a disaster. I'd hate to see what a bad car looked like! Matt said that I would be very impressed with the condition of the car. I took his word for it and loaded the family up for a four hour drive. We got to the dealership and the car was ready for review and a test drive. For a 8 year old used car it was in great shape. Matt was spot on with his description. Now is it spotless, no, but it's 8 years old I knew there would be some wear. We discussed numbers. Now this will astonish people. The trade in numbers Matt gave over the phone were less than they gave me after seeing the car and working to achieve a sale. Most dealers tell you a number just to get you out there and then change it by 1000+ less. We closed the sale with the help of Bill in finance. Also a very good experience. I would definitely recommend this dealer.
I bought a new truck at another dealer in stow and that day the truck had issue and broke down. That dealer did nothing to help. So Serpentine Chevy went the extra mile to fix my brand new truck that day and fast. They will have my business for life. Thank you to all the hard working people who work there!
Sales Manager Joe Scarl is incredible! My brother-in-law got a great deal on decked-out Silverado: he was proud of the truck and ecstatic with the deal. Unfortunately, he unexpectedly passed away a short time later, leaving my sister with truck (and a monthly payment) that she didn't need. I explained the situation to Joe and he fully refunded the deal even though my brother-in-law had driven the vehicle for a week, offered to come to pick up the vehicle and even bought my brother-in-law's old truck! This 5 star customer service is very rare in any business and exceptionally rare in the car sales business. I highly recommend working with Joe and Serpentini-Strongsville if you are looking for a new vehicle!
I was looking for a Dodge Journey RT within a 200 mile radius. These guys delivered fast! My previous car had a blown motor, and with a surgery coming up in a few days i needed a car fast! They worked overtime to help me accomplish my goal. So worth the 3 hr drive to go there! They had a price thousands less than dealers near me. This made for no haggling and a relaxed experience. The staff was friendly and down to earth. Our sales rep J.J. was easy to talk to and i recommend him to anyone. We sipped on hot coffee while waiting, and by waiting i mean long enough for a few sipps at best. I barely had time to take in the largest array of cars i have ever seen. They even had fresh food. I will be going back in the future.
Called to see if we had a recall on our Cobalt,they confirmed there was,had to wait a couple days for parts,so we made appointment, dropped car off and work was done in the time they said,a bit of extra work was needed to make it right and they took care of it and covered it too. Thank you Brother's Chevrolet
Jenn is the best ever! Ladies please buy your car from here if your looking for someone with honesty and integrity. I truly felt like she cared about me as a person and not just a client. I am a customer forever as long as Jenn is there. She sets the standard!
James and Ellery were very kind and helpful, without any pressure, during the buying experience. Thanks!
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