by Annabell Jimenez from South Lake Tahoe, California
October 16, 2017
Both Ron’s and Yonathan were great to me they worked with me in getting me the best deal very pleasant environment and I would definitely recommend this dealer to others interested in purchasing a new or used vehicle. I purchased a GMC Terrain and I’m very happy with my new car
My daughter bought a Nissan Juke from CarMax, Reno. She also bought the Max Care 150K warranty from them. The car had 92,000 miles on it. It had gone through the CarMax checklist with no problems found. Within three months the car stranded her twice on the freeway. CarMax said it sounded like a CVT transmission problem and referred me to Nissan of Reno. Nissan of Reno found the fluid had never been changed. The fluid in this car needs to be changed every 30,000 miles according to Nissan. There was extensive damage and stress to the transmission. According to Nissan it needed a new transmission. CarMax Max Care covered $1500.00 of a $4100.00 Transmission.
I thought CarMax at least checked the transmission level and color. It was obviously worn and burned. How can we trust CarMax repairs for anything if they can't see the obvious? I tried to contact via email CarMax, Reno but have received no response.
I went into this dealership because of their truck selection and I was not expecting to buy, but... I found a GMC Sierra I couldn't pass up on. I don't get the negative reviews I read, my experience with them was outstanding, I felt as if they were upfront, honest and transparent throughout the whole buying process. I would definitely recommend them.
Great expierence. In a time when i was desperate for a car and no one would help me these guys went above and beyond and got me into a car. even helped me develop my credit. Thanks Street Dreams Auto Sales
I was greeted by Joseph and he was exceptionally kind. I needed a few other things, like forgotten backpack from vehicle and some things from the parts dept. He retrieved my backpack and escorted me to the parts dept and was very pleasant even though he was very busy. Jennifer was also very helpful and kind. Great service!
Holly did any awesome job from start to finish. She did whatever it took to get us the best deal possible working with what we had. She was very informative and touched all the bases and made sure we were happy with everything. Great job Holly!
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