Repair due to recall
November 5, 2018
Daughter's car's engine light wouldn't go off. First thought it was a gas cap put on wrong, but kept doing it. Called Jeff at Merit and was able to get it in the next day.
Apparently it was something on the "recall" list so was able to get it fixed with no cost. As I've said in the past, working with Jeff is great. He got me in right away so I could get my car back from my daughter. The next day, the passenger van had left already. When it didn't come back for a while, I checked with Jeff, who in turn called the driver. Apparently he was stuck on the freeway behind an accident with no hope of moving soon. Jeff checked with management to see if myself and another gentleman who work at 3M could get a ride in one of their service vehicles and upon their OK, found someone in the service area who drove us. When I called to be picked up, I hit it at a bad time again. The passenger van was out with a number of passengers having to be picked up. Jeff was kind enough once more to see if he could stop by and get me. I get nervous if it gets past 5PM, when Jeff leaves, that I might be stranded. I have heard stories of this happening to other people at other places. He was able to and got me back to Merit. I take this time to talk to Jeff since he handled the service call so was able to do this, rather than talking to someone else who may not know the repair info as well. Besides keeping my car in running condition, I appreciate the personal service I receive from Jeff, a service agent I see each time I go to Merit, and shows me Merit recognizes me as a loyal customer. Jeff's help, makes Merit go above and beyond!