I went in there with the goal of buying the charger that I have literally been reviewing for the past three weeks. Mark in Sales did a great job helping me with that. James the Finance manager also was great, very friendly and professional. Michael with management had great customer service and helped me as well. Kaleb and Austin were just nice and courteous salesmen in general. Very polite and just really cool, made me feel comfortable being there. I'm very big on customer service and they did an awesome job. By the end of this experience, I drove out in my brand new 2018 Dodge Charger that I walked in and said I wasn't leaving without. Oh and to add, I definitely did my price searching on 2018 chargers all around the Carolinas north and south and it had one of the lowest prices with the color and model I wanted! I recommend this dealership out of all of them, and I don't even reside in the Gastonia area. They have a huge variety so your choices are endless. If you want GREAT customer service along with a team of Professionals I suggest this dealership 100%. You guys did an awesome job, Thank you again!
When I brought up the problem with the rear seat belts on my Passat, Sean Gerringer was quick to agree with the safety risk. He ordered parts, called me when they arrived, and scheduled my replacement appointment. He also arranged a vehicle for my use during the repair. Work done; safety issue fixed. All good, including my review of VW of South Charlotte.
My truck purchase through Fred Caldwell Chevrolet was the best I've ever experienced. I highly recommend salesperson Andy McGee to handle your car/truck needs. The process was friendly, no pressure, honest and fair. I feel like going back and buying another vehicle just for the wonderful treatment I received. JG -Clover SC
Dealerships like Fred Caldwell are rare to come by. The people there don't just act like they care ... they do care about the customer. This is my 4th car purchase from them and I will never shop for a car anywhere else. I can't say enough good things about the people there and the service.
My experience at Fred Caldwell Chevy dealership has been great.
Was looking for a used Chevy Camaro and found a silver 2016 with 6500 miles on the clock on their lot.
They held the car for a week so I could get my finances in order and the whole sales process was done without pressure and with out going back and forth between sales and managers.
After the purchase there was a part missing out of the trunk , but it took one phone call to Andy McGee and the part was shipped directly to my residence.
Love the car and love driving it.
Would recommend to visit Fred Caldwell dealership and talk to the folks in the showroom.
It was a pleasure.
I've bought my past few cars at carmax because I hate the used car buying process at dealerships. Andy and Alvin made this process smooth from the start. They were fair from the start on the vehicle price and the trade in value on my vehicle, and didn't charge an exorbitant amount of fees to make up for the vehicle price. After less than 10 minutes of negotiating, we had agreed to a price on a used GMC Sierra Denali. The rest of process went smoothly and we were out of there in less than 2 hours. I will likely go back when it's time to get anot her vehicle and would highly recommend going a little out of your way to get to this small town dealership!
No matter if your shopping NEW or PREVIOUSLY LOVED cars the STAFF makes you feel welcome as an individual as opposed to a number on the sales board.....Cudo's to MATT BURRIS ..sales, for his making the expierence pleasant........Thanks also to Andy, used car mgr, for his involvement with our transaction.........If your intimidated by the HERDING expierence of a large dealer, come to the friendly confine's of FRED CALDWELL CHEVROLET
My experience with this car dealership was wonderful. They do everything they can to make sure you are comfortable and at home. The facility was very nice and clean and everyone was friendly. The car is awesome!!! Thanks Robby!
Came in to buy a car. Worked with Tristan and Mike.. seriously nice guys! Made the buying process enjoyable and fun! Then we left and realized hours later we left our garage door opener in our trade in. I emailed Mike to let him know I would swing by .. within minutes he replied that he had it and to drop in when I could. When I finally made it in neither Mike nor Tristan were there but another staff member knew exactly where it was etc. Talk about communication!! Great service and great guys! Oh and we love our new car!
David Jones is friendly and helpful. He listened to my needs and worked to put together a good deal for me. I feel that he was very straightforward, which I like. I traded in my A4. It was a car that I liked so much, I replaced it with a newer A4. I was nervous about buying a used car, so David helped me understand the Certified Pre-Owned. He was very patient in terms of letting me check out a number of the used cars. He didn't call me relentlessly, the way some other salespeople have. That was appreciated. Since moving to NC, I've had my Audi serviced at this dealership. They've always been very good to deal with. Glad to see that same vibe carried through to the sales side of the dealership.
I had a wonderful experience buying my recent cars. I knew what I want, but I didn???t have all the paperwork done. My sales women Alyssa work with me and help me through the process. I would get another car from them no question...
by Happy first time Subaru owner from Salisbury NC
October 24, 2018
My salesman Keeley Murphy made every aspect of the car buying process a pleasure.
Everyone associated with the dealership made me feel that they were genuinely happy to help in anyway.
You can’t go wrong shopping for a car at Randy Marion Subaru.
We had a great experience shopping for a new car. Josh was our knowledgeable sales advisor and was able to find answers for all our questions. No high pressure selling like so many other dealers. The dealership wants to help you make a decision that fits your needs. This is definitely a dealer to come visit for a new vehicle.
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