I recently was a victim of car theft and needed a car in a hurry. The salesman, Jared, was very helpful in finding a vehicle that was both affordable and comfortable and had the features I needed. Ask for him if you come here 🤙🏾
Traded in a 13 yr old Odyssey
by Vanperson from Allentown, PA
December 10, 2018
Good looking car. There was a period of transition with all the bells and whistles, even on the L. Passengers all like the ride, but head rests have a strong forward tilt for some riders. Do like the bells and whistles, esp., flasher on mirrors when cars approach. Heat and air are both great.
First scheduled service: 5000 mile maintenance
Ease of scheduling.
Arrived early; immediately met advisor Abe
Listened attentively making notes of concerns
Clarity of communication of work performed
Real time text and email detailing work and status
Completed quickly; honored warranty
no charge; no add ons.
First Impressions Are Good
by MiniVan is MegaUseful from Jessup, MD
December 3, 2018
We formerly drove Subaru Forester. So the Pacifica is a welcome upgrade. We believe that we have a great value for the price we got. The engine is powerful and quite despite the size of the vehicle. We find the interior design flexible and well laid out. The comfort of the drive is good, not luxurious and we definitely notice the larger size, but these were expected. It is difficult to judge reliability at this time. Our car has 8k miles and has no issues.
The user interface on the vehicle was initially challenged by a lack of information (or our inability to find the information) in the manual. We have learned far more from instructional videos on YouTube. So, if you want an idea of how easy setting up phones and how to manage the car's systems - start there even before your test drive. After we drove it for a week, we found that the layouts were intuitive and the multiple ways of accomplishing the same task made common functions very manageable.
Our first impression on the Pacifica is that we can't wait to drive it.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
by JayL from Douglassville, PA
December 24, 2018
Love the STOW AND GO seating! This alone is awesome for camping and not fussing with taking seats in and out. Cant wait to buy the vehicle, with as much extended coverage as I can get cause it’s a long term investment for me...10 years at least. Minivan drives and handles wonderfully!
All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
Safest vehicle I've ever driven.
by Bay City senior driver from Bay City Mi
December 5, 2018
This is our third Chrysler van and is by far the most advanced. We have owned 2015, 2016 Town and Country vans and the Pacifica is a tremendous upgrade. The electronic safety features make it easy for me, a 70 year old driver, feel very comfortable driving in traffic or backing
I took my 2018 Challenger in for a repair and they took the best care of me. They Diagnosed the issue in no time and provided me with Rental so I could get to my work. Dane -my service adviser- was responsive and friendly. Hands down, the best Dealership and Service Team in the area.
Our family have been loyal customers of German automobile engineering for decades. When Volkswagen had their diesel recall our son researched for over a year an automobile and dealership to replace his diesel Volkswagen. We were stunned when he eventually purchased his Rubicon from Craig Benner at Tyson’s Koons Jeep. Now a year later with his encouragement we have chosen to combine the functions of our two cars (Range Rover/ Mercedes) into one vehicle: WranglerJL Unlimited Sahara. With Craig’s professional expertise we were able to prioritize selective features recently offered with the Moab.
Our son’s experience with Koons exceptional leadership both with Craig and the service department has created loyal customers of us as well.
The entire sales team were good. I enjoyed working with the United Buying Service representative, he was a true professional. The entire staff listened to my concerns. Victor
I miss the Honda Odyssey.
by Minivan Mom from Milwaukee, WI
January 2, 2019
This is a good looking vehicle and very comfortable to ride in. Having Stow and Go for all middle and rear seats us great! Parking assist with back up camera is very helpful as well as the sensors on the side mirrors. The radio is easy to operate and I appreciate controlling the temperature for the whole vehicle from the front. My frustrations with the Pacifica are in the interior use of space. Putting 3 children's car seats in the middle row is very tight. The center console is small and not closed in( front or back) so one is limited with what can go in that space securely. The cup holders are small, limiting the size bottle or cup one can fit there, especially in the door. Some of the storage pockets are so small and such an odd shape, they're not usful. The Pacifica is nice, but I expected better than this from Chrysler.
Came into the Easterns in Alexandria looking for a SUV. Took a look at a few and finally we found the perfect one for us. All the options we could possibly ask for. I did not know they had 2018 vehicles! We worked out finance options and got a rate we were comfortable with. Definitely recommending people to go see Phillip at this location. Very nice salesman.
I wasn't really ready to buy I was looking at a truck. Went in and talked to Troy (salesman) after talking with him we went on a ride I came back and worked with Mike I believe used sales manager. He worked with me as I didn't have my vehicle with me. We made a deal and went on with the process. Fast forward a couple of days. Needless to say I had an issue with the truck. Nothing big and nothing they knew about before selling it to me. I called and spoke with Mike. He took care of everything for me. He went above and beyond to make sure I was taken care of and happy. I can honestly say I was happy with the way I was treated here. I will recommend this dealership to any one of my friends. These two guys were a pleasure to work with and when the wife is ready we will go back to see them. Just to prove how good they are I live 1.5 hours away from the dealership. Thanks guys for the great experience and look forward to doing business again.
Great service would definitely be back Cheniqua Lee and Chris Martin definitely helped me out stayed late to help me out I really appreciate them so much
Best car buying experience I ever had
by Mark at SPT from Tampa, FL
January 11, 2019
Shopped the entire State of Florida for a Pacifica just the way I wanted it. Ferman blew away the field with both selection and price and it wasn't even close. This dealership is full of professionals that aim to please. Miguel was our salesman, he bent over backwards, was honest and straightforward and made the experience a pleasure. They have a new customer for life.
Great experience and will definitely come back for service work. I had an appointment and opted to wait in the customer lounge. My vehicle was repaired and returned to me in less than an hour and a half. Great service.
I Completed finance application 9/26 on a 2017 renegade desert hawk . I haven’t received a response yet 9/30. I did receive a confirmation that the application was received. I’m surprised about huge delay
Horrible video and GPS interface
by Chad from Waverly
December 6, 2018
The video controls have no button info and is extremely clunky. For instance you have 4 direction arrows and an ok button. No play button. So when the kids are wanting a movie to play you are blindly trying to get it to work while trying not to get into an accident. The GPS is more of the same. The voice commands while driving are extremely limited as to what you can say. It does not find normal reference points (could be from the lack of understood commands and references), it starts by asking you what country you are in, if it messes up the voice recognition in the 5 or 6 questions it asks you, you have to start over which is 70% of the time. The styling is great, the performance is as expected from a known platform but the user interface execution with the knowledge there are kid demands is some of the worst I have ever used. As a user of a vehicle like this and as a parent you have enough distractions, trying to use basic functions of the interface shouldn't be your biggest distraction. You are taking your eyes off the road way too much to try to figure out the vague controls that you just end up pushing whatever because there is no function assigned but its the only thing you have. Whoever designed this must not have kids and missed the idea to design a safe, easy, and a stress free user interface. This van concerns me for the safety of my family when sending my wife and kids out in it.
They were very helpful and very professional the dealership was very clean and the dealership inventory was updated I would buy my car from the dealership if I could
The nicest vehicle I have ever owned
by StephenF from Dickinson, TX
December 15, 2018
The Pacifica is extremely nice, has more amenities than we actually originally were after, has a comfortable ride akin to a Mercedes and has been reliable in the past. We have 3 kids under 11 and it makes transporting them around for daily tasks easy and safe.
The sales associate I working with was great, very accommodating as I had children with me. It was a bit difficult because they were renovating at the time I was there and they usually have a kids area. I’m sure it will be a little easier when everything is finished. The only slow part was actually signing the papers for the vehicle purchase because the business office was behind and what was originally predicted to me to take one hour took almost 2.5 hours.
Everybody is very friendly and explains what work needs to be done. Baring the unforeseen, work is done in a timely manner. I feel very comfortable having my car serviced at Lustine.
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