Really helpful but didn't buy a car that day didn't have the money but she was really helpful and did what she could to help
Bad to the bone
by Durango Tango from Troy
January 2, 2019
Black top edition 2018 Durango GT. We love this vehicle. The navigation is easy to use the huge screen on the stereo system is awesome. The whole system is easy to use and user friendly. The interior is awesome grey leather heated seats and steering wheel combined with the remote start. Means no more jumping into a cold vehicle on the very cold days. The interior is very well laid out from cup holders to the smoke supply of storage boxes throughout the vehicle. Very comfortable. The black top edition exterior speaks for itself. Rhe new hood scoop dodge added is a awesome look on these SUVs. I get thumbs up from a lot of drivers on the road. The dual exhaust sounds great and this thing has zero lack of power. The handling is amazing for an SUV. We couldn't have asked for better looking better functioning SUV for our family. Oh and guys you can look cool in a family SUV. This is the one.
Great customer service. Brought my first Cadillac and glad I got it from here. Perfect! Love the car! I would recommend this dealership to any and everyone looking for a new car.
2018 Durango RT Blacktop
by Holly B from Boiling Springs
December 21, 2018
I'm in love with this suv! It's the perfect size for me. Love the black leather with red stitching. Easy and comfortable to drive. Looks tough yet sleek and modern. Love all the driver assist features!
Brian went above and beyond in finding and locating the exact Jeep I wanted. He took the time to show me things on the Jeep and also called me after the purchase to make sure everything was good. I would definitely buy another vehicle from him
A great comfortable car
by JanetDC from FL
October 28, 2018
This car helped transport my family and I to great places, looking for a bigger car but it still fits our needs. It’s designed greatly.
Was very good they took there time and helped me the best they could I really appreciate all the effort and time spent during this process.
I've owned every Chrysler / Dodge vechicle and....
by MyotherrideisaVette from Pineville,LA
December 21, 2018
This is an excellent combination of the Chrysler Aspen, for luxury and size... the Chrysler 300, for luxury, style and comfort... the Dodge Charger, for everything great in life :) ….. and the Dodge Durango I had in the past, all of the above as well.
Every one of these vehicles have a solid stance, sleek look, savage motor , and now I have the 2017 Durango Citadel.
I cannot say enough good things about this vehicle. It embodies everything I've loved about all the vehicles listed.
Highly recommend it and all the other Chrysler/Dodge vehicles. p.s. Also had a Jeep, but we will just leave the review as is lol
John and everyone at heritage were amazing. They went above and beyond to make our experience perfect and comfortable. They treat you and your family like their family. We will definitely be going back for any future car buying needs. I would recommend them to everyone!
Loved it for traveling
by Sarahe33 from Ashburn, Va
January 12, 2019
This car was roomey and comfy for all our road trips! Great for tall people with super tall kids they even fit in the third row!
I had a scheduled appointment for service this morning and was greatest by the service staff with a smile, and handshake and most importantly, sense of confidence that my vehicle will be well cared for. I can't believe I was in and out in about an hour and had coffee in the waiting room as a bonus. Victor Clash always takes great care of me and my vehicle being pleasant , friendly, and most importantly, trustworthy. I ran into Brent Ivie, service manager walking into the waiting room who asked if I needed anything, wow! Thanks for such a great service experience.
Second time owner
by Chris H from Suffolk, Va
December 22, 2018
I genuinely love my Durango. I currently have a GT V6
And previously owned a Citadel V6. My current Durango is my personal car, as I have a company car for everyday. Since I don’t want to drive the kids in my Mercedes sedan I picked up another SUV. It’s comfortable, reliable and I love the style. The controls are intuitive and I will say that UConnect is much better than the system in my wife’s Honda or my company E Class.
I worked dirctly with Brian and he was very professional and willing to work with me to come to an agreeable price for a great pre-owned car. Brian was available at any time during the negotiation process and when it came time to pick up the car, it DID NOT disappoint!
SUV that doesn’t feel like it
by Randyb from Greensboro, NC
November 5, 2018
The Durango looks like an suv on the out side but on the I side, it feels more like a sports car. I love it. It is very plush with all the latest technology. I couldn’t be more pleased with it.
Helped get us into a great car for our needs and budget. Very flexible with my situation. I would recommend you. Thank you so much!
A lot for your money!
by Listen2TheBeatt from Boston, MA
December 5, 2018
This car has exceeded my expectations. I came out of a lease on a 2015 Mercedes ML350 and opted not to get in a new Benz due to the high cost of maintenance and unreliability. For a similar cost I get a 3-row fully-loaded SUV with nearly 400HP. The car is comfortable, the assisted cruise control is amazing on longer trips, and it is loaded with tons of awesome features like heated/cooled seats, heated steering wheel, TVs, and more.
I was very pleased with the salesperson, Jonathan Delacruz along with the accounting person, Steffan , they really worked patiently to get me a good deal and a suitable car. I drove out with my new car the same day. I highly recommend doing business with them, you won't regret it.
New Dodge Owner
by RichAK from Anchorage, AK
December 31, 2018
This car has met and exceeded my expectations. I have become a Dodge fan and have no regrets. In comparison to other vehicles of this style, I feel it’s a true value.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
Replaced Totaled Journey
by whitst from Burlington, KY
August 18, 2018
Love, love, love it! Bought this car to replace a 2014 Dodge Journey destroyed by utility truck running a red light. 5-star side impact rating on both cars sold me. This car gets better mileage than the Journey and is a LOT bigger.
All around great service. Friendly and honest service. Comster service was always available. I recieved my vehicle within four days after the completed process, of paper work.
Most reliable car I ever owned
by D2015 from New york
December 19, 2018
All I needed luxury power space comfort beautiful looking great ride has mileage not great but what do you expect from power this the best car I bought for the buck. Willing to trade it in for a 2018 model.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Love my Durango Limited
by CPA1979 from Lynchburg, VA
August 16, 2018
After leasing one when I hit a deer, I wanted to own this car/SUV. It is the 6-cyl, AWD version and it has been all I wanted. In the two years plus that I have owned it (bought used from lease), I have received greater than promised gas mileage, zero maintenance, and it has all the room we wanted for travel and around-town hauling.
Vroom has excellent customer service and follow-through. My process had complications and Vroom worked with me to make it right. I will definitely purchase from Vroom again.
by Klay from HOMEWOOD
December 1, 2018
My black on black GT is awsome, touch screen and steering wheel access to everything from phone calls radio to navigation. I love the heated leather seats especially living in Chicago, and the body is a definite head Turner, favorite SUV for a very reasonable price.
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