Down to earth people who will help you find the best car for your lifestyle and budget! They will go over and beyond to help you! They truly want to help you find what you are looking for and won’t take advantage of you like many dealerships will! Very honest and helpful staff. Highly recommend buying at Van Horn!
Best selection, best service, very friendly and courteous staff, wonderful clean showroom... went out of their way to make me happy, listen to my financial situation, was able to get me placed into a brand new vehicle for less than a used vehicle.. which was beyond amazing!! These guys are the best... I'm going back in a few months with my husband to get him a car as well.. We love love love the five stars we received all-around. Will be returning for sure.
Friendly, easy to get in touch with - high prices.
by Luke Ashley from Madison Wi
January 3, 2018
Clean facility friendly people setting up the test drive was easy.
I dislike not being able to negotiate, as their price was very high for the vehicle and their idea of a "very good" interest rate on a 2016 car was 5% (I've been quoted at 2% for same vehicle) was amusing.
If people don't like to negotiate and don't want to shop around this is a very nice place to buy a car, similar to comparing iPhones (CarMax) to Android (every other dealer).
We had a great experience buying a car from Jeff Koenig. The process was really straightforward, quick (important to us), and easy. I'd highly recommend buying from a smaller dealer like this. From the time we walked in, everyone was courteous and helpful in a way that felt much more genuine.
I went to Kalscheur to look at a Certified Pre-Owned JEEP. Jeff Koenig was very helpful from the start to the end of the process. From appraising my trade-in to getting me in to my new car, Jeff was honest and straightforward from the start. Kalscheur made buying a car, which for me can be stressful, as straightforward and simple as it can be. If you are looking for a new or used vehicle, I highly recommend Kalscheur.
I live in Illinois and was searching for a jeep wrangler. I looked all over and found a jeep at the Used Car Factory. Contacted the dealership and talked to Joe and set up a time to look at it. Everything was there as Joe said and ready for me. Joe was very helpful and let me take my time and didn't give any pressure at all. I ended up leaving that day, contacted the dealership again and talked to Jay, Joe's brother. I set up a time to come and take the car to an outside mechanic for a 3rd party review. Jay was totally agreeable and was easy to work with as well. I feel I was treated very fairly and Joe, Jay and Dean (Dean is another member of the team) all were very open an honest. Buying a used car means there will be some issues with the car, after all it is used, but I feel very confident in recommending the Used Car Factory. Joe, Jay and Dean all work as a team and are all straight shooters. Bottom line is they seem to work by the golden rule, Do unto others as you would have them do to you. They will treat you fairly.
Randy is an excellent salesman to deal with. Attention to detail was extraordinary. This dealership really cares about the customer. They offer a large inventory to choose from. Would definitely return to them in the future. All staff was extremely helpful. The entire purchasing process went very smoothly. Very happy with my purchase.
I came in with very general requirements, most of the cars on the lot met them with only a few outside my budget. so Kevin showed me to a CUV that fit me quite well. From what I could tell after looking at the website this was best vehicle for the buck. It was in the mid range of my budget, he did not try to up-sell me on any vehicle. when it came time to close I was able to get my vehicle registered and plated in house. when I talked about that all the car was missing was cruise control he recommended a place that could install it, on further research it was indeed the best place. Over all this was the most straightforward and painless of a car purchases I ever had and would recommend it for anyone looking for a good deal on a vehicle.
Over Memorial weekend I began having some car trouble, I was concerned about driving it. I called and spoke to Wade and he said he would look into getting me a loaner, but there was nothing available. Wade then gave me his car as a loaner until I could get my Jeep fixed. This is above and beyond, thanks Wade, and also a thanks to the great service team at Van Horn!
The work I had done I was told on my last visit would be about $150.00. I was billed $197.00. A little disappointed with that. My reset for my oil change wasn't done so I did that at home myself. Despite this I keep coming here for regular maintenance. I just feel it's the thing to do. I don't upset easily. All in all I've always had a good experience
Seamless transaction. Great price and easy to work with. Free oil changes for life was a great selling point. Lots of inventory and price points to choose from.
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