5+ Star for Sales team. Great experience. Works well with customer. Paper handling and title/registration dept "upstairs" is AWFUL. 1 month from buying and still not received papers. False promised 3 times already saying its mailed out (outright lies). Everytime you call they have excuse for lying previous time. Now my tag expires in 3 days with no papers in hand. That's the "LEGENDS WAY" I guess..
Shawn Lemieux and his helper Carter were awesome to deal with. I said there was no stress involved in this Pilot trade in! I would highly recommend asking for these two when you are in the car shopping market!
This is a great place to buy a car! Everyone was very friendly and seemed to be really enjoying themselves. I feel like I got a great deal on my car and it wasn’t like fighting a tiger to get a good deal. Overall, it was a really good experience!
Tim was a very good salesman. He was polite and very courteous. We are very pleased with the truck we bought. The dealership was clean and the coffee was good! The finance guy was really nice and explained everything very well.
Infinity KC team takes the hassel out of car shopping.
by jmiller from DealerRater.com
December 5, 2018
I am a big fan of Infinity of KC due to their professionalism and efficiency. The sales team knows their product, listens to the customer on the type of vehicle desired and provide an efficient purchasing process once the agreement is met.
Found my Rav4 online @ their store. Had some miles but priced super fairly, excellent condition and exactly what we were looking for! Brett and family made it so easy and friendly to do the transaction. He was thorough and explained everything well. His dad is soon nice and helped with some details too. This is what a family business should be! Fair, friendly and with the right product to sell. Strongly recommend over any large outfit. Keep up the great work guys!!
John Miller was amazing to work with on our new car purchase. Planned in being there all day to buy a car and was just there a couple hours. Great to get my Saturday back! Great small town dealership!!
Erin, Troy and Michael are the trio every dealership would be proud of . We came to buy a used Jeep but left with a brand new Compas Jeep. When we first got there Erin suggested this new Compas Jeep but we thought we would not be able to pull that much. We ended up trying 2 used 2011 vehicles but after we tried the one he recomended it was no brainer. We have decided to purchase it. Troy did his magic with numbers and met our tight budget He is very experienced manager and I would recommend him anytime. Michael made payment super easy. Erin I just wished we listen to your advise and went straight for the one you have recommended, would save us so much time. Thank you very much to all of you on an exceptional customer service. Wish you a great business and many years to come. Amra and Farid.
We decided to look at a new van and when we just couldn't work that payment into our budget John worked his magic and was able to get us into a certified van at a lower payment that we cost work with. We are super happy with it.
My previous Fiesta that I also bought from Bob Allen Ford was in accident/totaled. So when dealing with insurance companies you don't have time to go out comparing. I sent my request online for help finding my car. I also did my credit approval online. So when "Woody" responded that he had what I was looking for, we set up to meet after sending me a picture of the car. From the time I walked in to the time i drove away in the my new Fiesta was just over 90 minutes. The Jason and Guy got me some nice deals for my car as well. Looking forward to my next purchase (hoping in another 6-7 years.)
Genuine and honest experience with Tim Dixon and Peter Sargent. Very patient and understanding to the stresses involved with a new car purchase. All questions and concerns were address and every effort was taken to provide the best deal available. Highly recommend. 10 years of past experience with the service department has been very good with a previous vehicle as well.
I have to say these guys were the best. Understanding in a stressful situation for my husband and myself. Got us into a new flex the next day. Great dealership, great sales guys, great finance guy. Very helpful even though we went through our own bank. We will be buying from them again.
It was great buying this car, i had researched it, followed up with METRO FORD and bought it new form them in OCT 2015. Since then the experience has been totally positive for all my service needs and the customer service and follow up are outstanding.
I have bought a lot of cars over the years from several different dealerships and this was by FAR the best and most professional truck buying process I have ever been through! Everything from the time I first made contact with Clark my salesman to the time I walked out the door with my new 2019 F 350 was better than I have ever experienced! My truck was done and customized for me and everything was spot on and done the way I wanted! Thank you for an amazing buying experience!
This is my 2nd new truck (F-150) purchased from Gary Crossley Ford and from Tim Parnacott. Both experiences could not have been any easier. Sent Tim some basic specs I had for the truck and a price range I was willing to pay. Not only was I very pleased with the price (which to us consumers is incredibly important), but the vehicle he pulled up to let me take for a test drive was literally the exact vehicle I "built" on Ford's website. Not to mention, it was late in the year and other dealerships I contacted didn't have my desired color, or some feature(s) was/were missing from the ideal vehicle I had pictured.
Purchase day was very simple. I was in and out (including final test drive, trade-in, paperwork, signatures, etc.) in just a little over an hour.
Could not be more pleased with the dealer or with Tim, the sales rep. Thanks to you both! Not only will I be back at some point for another purchase, but any family/friends who are in the market will get a strong push from me to go see Tim and Gary Crossley.
I bought a brand new 2015 Yukon from Dave Cross. They have always been accommodating to my needs and any issues I have had. I was just in with an AC issue and they didn’t disappoint. I was given a loaner for the day and they had it fixed that day. Miles and Jason were super and Dave always treats us as friends. We will never buy a car from anywhere else. Happy customer!! Xoxo
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