I began this process with a '93 Bronco broken down in Salem.
November 6, 2018
Had the Bronco towed to Skyline on a Wednesday evening after it broke down 84 miles from home. Jason in Service was squared away and got me realistic info as fast as he could, with a couple of repair options. When the repair costs of total AC compressor failure didn't pencil, I started looking at Skyline's inventory on-line. Lots of great new and used rigs to choose from. Found two used pickups that looked promising (a Ford and a Chevy) and cold called the dealership after 5PM Friday night asking to speak to a sales rep. Very lucky for me, the call was routed to Jeremy Gattenby. We discussed what my Bronco might be worth and he set about doing a valuation against the two rigs I was interested in. Jeremy promptly got me pricing info after trade-in, at a fair deal. All by phone and internet that evening and into Saturday. I decided to come over Sunday and look at the two rigs side by side. Jeremy arranged to have one brought over from the Keizer store for my convenience. He took me through the features on both and we did test drives. I liked the Ford best and bought it on the spot. Jeremy was very helpful w/ all the paperwork, efficiently shepherding me through it. Financing with Juan was smooth, Jeremy had done a good set up for me. Pretty painless. Jeremy helped me transfer all the personal belongings from the Bronco to my new (to me) F150. He's followed up since via e-mail and phone to be sure I'm happy. The reason I was so impressed with Jeremy is that he took the time to nurture a sale on a weekend with a total stranger he'd only talked to over the phone. I'm sure lots of those calls go nowhere, but he was as polite and enthusiastic as if we'd had an existing sales relationship. In person, he was just what I expected; clean-cut, polite, and prepared to knowledgeably deal on these rigs.