Used 2023 Ford Escape Active for sale near Grosse Pointe Woods, MI

Customer reps do a great job of maintaining awareness of whole service process. They kept waiting customers apprised of timing, etc. Customer reps are cordial and professional

For those of you that don't like the over reliance on the computer dash for things like the AC.. Ford did not start doing that till mid 2023.. when looking at 2023 models, look carefully at the dashboard. some have a smaller computer screen and the 2 knobs and buttons that regulate the AC. those are the ones you want.. they also are $4-5K cheaper than the models that have the larger screens and no physical AC buttons so win-win.

I've gotta say, my car buying experience at Serra Ford for the Ford Ranger was freakin' amazing! The whole team there was top-notch, especially Rachel Kupke, my salesperson. She was on the ball, super attentive, and knew everything about the Ranger and Ford's other offerings. Rachel made sure I got exactly what I wanted and answered all my questions like a pro. Candy Serra, the sales manager, was also awesome. She personally made sure I was happy and really helped with the financing process. Candy really cared about making my experience top-notch. The rest of the Serra Ford crew was fantastic too. They were all friendly, knowledgeable, and made the whole process a breeze. I walked in and felt right at home. And let me tell ya, the Ford Ranger itself is one badass truck. The Serra Ford team knew their stuff and helped me find just the right one. They explained all the different options, safety features, and cool tech stuff. All in all, I can't recommend Serra Ford enough. If you're lookin' for a new Ford Ranger or any other vehicle, go check 'em out. You won't be disappointed. They'll hook you up with a great car buying experience and leave you with a huge grin on your face and an awesome new ride in your driveway!

In December 2023 I bought a new-used 2023 Ford escape with only 1100 miles on it. So it was basically a brand new car, and I got it at a discount because it was used so it was very well worth the money. It’s been an awesome car but I have one complaint: there is way too much reliability on the electronic display. All of the cars systems run through that including the air conditioner!! The problem is, like any computer, it doesn’t always immediately boot up upon starting the car, sometimes it takes a few minutes to get going, and in the meantime you are absolutely burning up! There is no way to turn the air conditioner on via the dashboard!! I simply do not understand why they couldn’t just put simple dials on the dashboard to turn the air conditioner on, As cars have had for many many decades now. It’s really ridiculous. I live in Georgia and it’s 98° and 80% humidity, I need the air conditioner to start blasting as soon as I get in the car! But that’s really my only complaint , it is an awesome car otherwise.

I was there for service. All wheel alignment and oil change. Like always a great service and great atmosphere. Job was done quick. Never had anything bad to say about your facility

I have owned Ford Escapes for my past three cars. The 2023 is my favorite. Smooth ride The display is so much larger. The adjustable rear seats are an added bonus

Suburban Volvo surpassed my every expectations! They had a vehicle I was interested in, I reached out and John Smith made it happen! Called that morning, was viewing the car that afternoon...he followed up with a no-pressure call and I owned the car the next day! BTW I never visited the lot, I stay 200 miles away...Call John Smith he can/will make it happen just as easily for you! Kudos John!

My fifth Escape and the best yet. I have the Platinum model and enjoy the many features that have been added. Wish they still are a hard owners manual.

My salesman Mike Queen did an outstanding job finding us a vehicle we liked with a great price. He made the process very smooth and fast. I would recommend him and Crest Ford to anyone.

Great service and the staff is very helpful and courteous. Brooklyn is always professional and a pleasure to deal with. Ivana is also very knowledgeable and professional.

Everyone was so helpful. Huge shout out to Anthony for being a great salesperson. He?s not pushy, he?s very knowledgeable, polite and he hooked me up with a sweet Bronco.

Lou Marchesi is my go to salesman. Always a professional. Works to make sure customer gets what they want from the lease plan. Always a pleasure to have Lou take care of our leases. The front desk is super friendly when we come in. Again, all in all a excellent experience with Avis Ford!

Great experience and service buying my new Explorer thanks to Danielle Munroe & Ray Bouchard. Highly recommend the dealship. Everyone we worked with in the process was knowledgeable and kind

Lou Marchesi is my go to salesman. Always a professional. Works to make sure customer gets what they want from the lease plan. Always a pleasure to have Lou take care of our leases. The front desk is super friendly when we come in. Again, all in all a excellent experience with Avis Ford!

Picked up my new Ford Outer Banks Sports Bronco a little over a week ago and I just love it ! This was the first time in over 50 years of buying a car that I had to order a car and wait almost 3 months for it, but it was so worth the wait ! My salesman, Jim Flynn, made the process so easy, from ordering the car, to the day of delivery. Thrilled with the color I picked out (Area 51) and so glad I went with the black top -- it really makes a difference in the way the car looks. Could not be happier with my purchase.

Was looking to buy a late model used car and found the exact model in stock. Took a test drive, discussed with the salesman, Tommy White and made a deal. He made the whole process easy to complete They had to replace one part on the car and it was done quickly. Highly recommend this dealer!

4th generation family business serving Greater Detroit with amazing service and selection. Everyone I know is happy after finding a vehicle with Roy O'Brien, and so am I! Have been a customer for 20 yrs.

Drove 2.5 hrs and it was well worth it. They made the experience pretty easy.

I came in for a scheduled oil change. The began at the scheduled time. Service was completed in a timely manner. He gave me all the proper discounts and I was on my way. Great service, they even washed my car. The person who helped me was very professional.

Very positive experience. The sales people are very professional and helpful. Never felt pressured or ignored. I was directed to the appropriate vehicle for my needs and desires. Won?t go anywhere else.

Will continue to go to Brad and the Serra Ford team! The process was seamless! Told them what I wanted and they delivered perfectly! Great experience!

Jeff Boller is the best salesperson to work with. Finds the vehicle you need and gets it ready for pickup seamlessly. Thanks much again Jeff

Mike Wiebelhaus was my salesman and has sold me several vehicles over the last several years. His professionalism was second to none. He gave me exactly what I wanted and was able to keep me at the price point I asked for. I will only buy cars from Mike.

Good on gas and a comfortable ride. Drive it to West Virginia and back home no problem. I like it a lot definitely recommend it for people who travel for work and schoool

Lisa Zerilli was my sales representative she made leasing a new Bronco flawless in the process. Not only do I recommend her but I also recommend the Bronco!