Joe Pulliam Is what makes this dealership....they could change the name a dozen times.....but as long as Joe is there the dealership will be successful and outperform the competition and Noone will ever beat the team he keeps in Customer Service!!!!!!!!!
2015 Ford Escape S Review
I've only had it 2 days so far I like it a lot
by Marjorie from Brookfield
May 12, 2019
4
This vehicle so far is just what I was looking for.. Not sure yet how it performs in the snow hopefully it will be great seeing I live in the country with hills and etc..
Wow, I just bought a new 2018 Buick Encore.. Talk about an awesome experience. From the moment I walked in, met w/Audry Kimberling (Sales), met w/Jackie Black (Finance) and met w/Adriana Burton (Delivery Coordinator). Audry listened and provided me with multiple options. He was able to answer all of my questions regarding the SUV's I looked at. In my opinion he went above & beyond. Once I made the decision on the Encore, Jackie stepped in for the 'dreaded' paperwork. Oh my how times have changed, 'dreaded' turned into a 'wow' factor and it was completed in the blink of an eye! Adriana is the bomb when it comes to going over all the features of my new SUV. She is extremely patient and also had answers for all of my questions. It really hit me later in the evening when I was reflecting upon my experience with HRB, I couldn???t have asked for anything better. The staff (even the OU guy) was friendly, took their time, answered questions, and provided me with an awesome experience. It all started w/Audry! Thank You Audry!
Great experience at Orr Chev dealership in Ft Smith AR
by washispacka from DealerRater.com
December 3, 2018
4.9 (1473 reviews)
I have always had a positive experience with the Service Department. Service department personnel should be commented on a job well done. However, my concerns are with the Sales department. I had contacted the sales department to ask a simple question, "Does the Chev Pickup Silverado come with a 6 cylinder engine?" I had a salesman (don't recall his name) contact me, wanting to know if I had a trade, if I would finance, etc. I told him that I was only interested in the answer of my above question. He told me he wasn't sure, but he would check and call me back. He never did. I might be interested in purchasing a Chev Pickup Silverado with a 6 cylinder engine. I currently have a 2016 Chev Colorado with the 6 cylinder engine and make up to 26/28 MPG. In my opinion that is awesome. I have a grandson that has the GMC V8 Sierra and he barely make 18 MPG. RECOMMENDATION: Training/inform sales personnel to answer questions and then if person is a prospective buyer, then you ask other question.
2019 Ford Escape SE Review
I love this lease
by Jennifer from Jackson
May 12, 2019
5
This vehicle is so roomy, will be great for road trips. The bigger screen for navigation will be extremely helpful. Absolutely love that the back seats fold down flat for extra storage.
Excellent customer service yet again from Prestin, I’ve purchased a couple cars before and never has anybody been as knowledgeable as Prestin, answered every question, concern. He went above and beyond, I was recommended to him, and I recommend him to anyone looking at Floyd Traylor Honda.
2013 Ford Escape SEL Review
Nice and comfortable, fun!
by Sylvia from Slidell, LA
May 13, 2019
4
So far so good, wish it would get better gas mileage. Enjoying the sun roof and great features. It will meet my needs and expectations.
I was out driving to different dealerships window shopping with a desire to buy a new small car. I was listening to the radio and a Harry Robinson live broadcast stated that there was a sale going on and all sales tax paid if a purchase was made by end of business. I made my way to the dealership and first spoke with the DJ James and told him that I had been listening and if I purchased a car that day, it would be due to hearing the radio advertisement. I was then introduced to Steve Hartwig and he showed me a 2017 Verano. After a lengthy discussion with Steve and Adam Archer, Steve showed me a 2014 Verano with only 17,000 miles. I decided on this vehicle and in short order I was sitting with Mike Hesson closing the deal. It was a very nice experience and no one was pushy. My first Harry Robinson purchase was a 1986 Pontiac Firebird, which I traded in for a 1990 Pontiac Grand AM, which I traded in for a 2005 Buick Regal; the latter I then traded in 2007. The Regal was the best car I had ever owned. I am glad to be back in a Buick. I was introduced to Bobby the detail specialist and was pleased to find that we both spoke the same language, gibberish! LOL I returned later to be trained on all the gadgets as my pilots license expired when I left the Navy in 96'. I wish I could remember the young ladies name, she should be recognized for her cordial and professional expertise in setting up my Bluetooth, IPod and OnStar. She did a great job! My thanks to you all.
2015 Ford Escape SE Review
Great car, and great value
by Paul from Charlottesville, VA
March 11, 2019
5
I really like the car. Excellent value, 2015 used model, the car was from another long-time customer and was in great shape. Runs great and is in spotless condition.
This was the fastest trip I've made so far. Now I'm patiently waiting for the cabin air filter that was out of stock ... maybe that's why the visit went so quickly.
2018 Ford Escape SEL Review
Economical, peppy, functional
by Buddy from Macungie
May 16, 2019
5
For the price you can t beat this SUV. Practical, economical, inexpensive. Hood looking. Lots of power equipment and convincence items. I have two. Both awd.
Very professional, and helpful on purchasing my first car.
2017 Ford Escape S Review
Two years no problems year then....
by Silvy from East Meadow NY
May 13, 2019
4
I’ve leased my 2017 Escape for two years now. The only problems I had with it were a remote key fob that didn’t work. At the two and a half year mark at 14,000 miles the check engine light comes on. Code reading shows a bad coil in the no. One cylinder. Dealer fixed it. Four days later light on again this time it’s the number 4 cylinder. Good no more problems
i like the car but the eco engine is woefully underpowered. Takes Forever to get it going. Space is good and I wish I had gotten the sync 3 entertainment system but sync is ok
All in all it’s nit bad but to make it better you have go go up in trim and of course price
I will not purchase or lease it again.
Just what I wanted for the price. Will be able to carry musical equipment that I use all the time being a working musician. The size of the back with seats folded down is great.
Randall Ford Service takes good care of my vehicles - confident in their Quality Control
We recently bought a new F150, and also a used 2007 Ford Explorer and have both of them serviced at Randall Ford. We have had nothing but excellent customer service department of this dealership. We spent well over $4,000 to have Randall Ford completely go through the Ford Explorer (had low miles, and got it for a great price and was in pristine condition) and it came out driving like a brand new car. Their service department goes over in fine detail any recommended work, and the final bill was exactly what was agreed upon. I highly recommend this service department. It seems like the service writers and the mechanics actually care about the quality of their work and how they handle their customers. If I had one complaint, it would be how long it takes to get in their 'express bay' for 'the works' routine maintenance, but I am sure this is NOT unique to Randall Ford, as I have made maintenance appointments with other Ford dealerships within driving distance and have found that the RF service department is still better than the other ones in my area. But even though 'the works' takes over an hour of waiting (in a very nice waiting room), the mechanics still do an excellent job of going over every check point, and do NOT overcharge on their work, and are very fair to the customer. So, the wait is worth it, but recommend dropping off and coming back if possible. Overall, I highly recommend this service department.
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