Excellent customer service yet again from Prestin, I’ve purchased a couple cars before and never has anybody been as knowledgeable as Prestin, answered every question, concern. He went above and beyond, I was recommended to him, and I recommend him to anyone looking at Floyd Traylor Honda.
2018 Ford Escape SE Review
Economical, peppy, functional
by Buddy from Macungie
May 16, 2019
5
For the price you can t beat this SUV. Practical, economical, inexpensive. Hood looking. Lots of power equipment and convincence items. I have two. Both awd.
Love the vehicle-Melissa was a dream to work with.
by Andrea H from Little Rock
December 3, 2018
4.1 (56 reviews)
The pre owned vehicle was in pristine condition. Melissa was so friendly and worked quickly to give me the photos and additional information I needed to make an informed decision before I made the drive up to check it out. She treated me like a human being (not just a sales opportunity) and was honest, I truly appreciate that in a sales person. It is very rare. Thanks for the positive buying experience Melissa and Floyd Traylor Honda!
2018 Ford Escape SE Review
Nice car
by Drake from Phoenix AZ
May 9, 2019
5
Just what I wanted for the price. Will be able to carry musical equipment that I use all the time being a working musician. The size of the back with seats folded down is great.
When I go into car dealerships, I do not get my hopes up at all. I look at vehicles only to be told that even though their commercials say they can get anyone approved, I am the less than 1% who does not get approved. Something had happened to my car unexpectedly, he engine had blew (according to Orr), so I had to find another vehicle quick. I have a family of 5 with me, my husband, and our 3 children, so a car was not even an option. From the moment that I put my pre-approval application in the night before, to the day that I walked into Rath, Owen really took care of me. He got all of my information quickly, was awesome to speak to, and he reassured me that he would get me into a car that we liked. Now, I have been to many dealerships before, so I have heard the same speech before, and had even prepared my own, "no, this is not what I want, we'll just go somewhere else," speech. However, this trip was different, I may not have gotten exactly what I wanted(mainly due to finances), but I definitely got what I needed which was an SUV over 2010 with enough space for my family. Owen was a great car salesman, and the miracle worker, Rob in finance, really helped put the icing on the cake. Owen had broke it down about what the monthly payment could cost, and as it was put to us, "the bank is like the judge, and Rob was our attorney arguing our case" and he talked my payments down from around $350ish to $274, and with my credit, that was a miracle in itself. I had an awesome experience with all of the staff, even got to meet Larry Rath (the voice on the radio) and I just have to say that they are truly a dealer for the people!
2018 Ford Escape SE Review
GREAT value
by Outdoor Sportsman from Platteville, WI
May 1, 2019
5
Fit my price range, does everything I really need a car for, will be able to tow a trailer for fishing and duck hunting and was thinking I need a truck, but with this car there is enough room to get the boat, decoys, and gear to the river bottom and back.
Great experience at Orr Chev dealership in Ft Smith AR
by washispacka from DealerRater.com
December 3, 2018
4.9 (1335 reviews)
I have always had a positive experience with the Service Department. Service department personnel should be commented on a job well done. However, my concerns are with the Sales department. I had contacted the sales department to ask a simple question, "Does the Chev Pickup Silverado come with a 6 cylinder engine?" I had a salesman (don't recall his name) contact me, wanting to know if I had a trade, if I would finance, etc. I told him that I was only interested in the answer of my above question. He told me he wasn't sure, but he would check and call me back. He never did. I might be interested in purchasing a Chev Pickup Silverado with a 6 cylinder engine. I currently have a 2016 Chev Colorado with the 6 cylinder engine and make up to 26/28 MPG. In my opinion that is awesome. I have a grandson that has the GMC V8 Sierra and he barely make 18 MPG. RECOMMENDATION: Training/inform sales personnel to answer questions and then if person is a prospective buyer, then you ask other question.
2019 Ford Escape SE Review
I love this lease
by Jennifer from Jackson
May 12, 2019
5
This vehicle is so roomy, will be great for road trips. The bigger screen for navigation will be extremely helpful. Absolutely love that the back seats fold down flat for extra storage.
Honestly, my last trip to Orr for an oil change/tire rotation was not positive. It was only on my third trip to the service department that I was able to pick up my truck. Orr was new then. I'll chalk it up to teething problems. This time was a perfect experience. I dropped off my truck at 7:30 for an 8:45 appointment. I was promptly given a ride to work. A couple of hours later I received a call telling me that my truck was ready. I asked if they could deliver it to my work. Within 30 minutes I received a call that my truck was in the parking lot at my work. A couple of signatures and I had my truck. A perfect example of the meaning of customer service. Well done, Orr, well done!
2017 Ford Escape SE Review
Two years no problems year then....
by Silvy from East Meadow NY
May 13, 2019
4
I’ve leased my 2017 Escape for two years now. The only problems I had with it were a remote key fob that didn’t work. At the two and a half year mark at 14,000 miles the check engine light comes on. Code reading shows a bad coil in the no. One cylinder. Dealer fixed it. Four days later light on again this time it’s the number 4 cylinder. Good no more problems
i like the car but the eco engine is woefully underpowered. Takes Forever to get it going. Space is good and I wish I had gotten the sync 3 entertainment system but sync is ok
All in all it’s nit bad but to make it better you have go go up in trim and of course price
I will not purchase or lease it again.
Wow, I just bought a new 2018 Buick Encore.. Talk about an awesome experience. From the moment I walked in, met w/Audry Kimberling (Sales), met w/Jackie Black (Finance) and met w/Adriana Burton (Delivery Coordinator). Audry listened and provided me with multiple options. He was able to answer all of my questions regarding the SUV's I looked at. In my opinion he went above & beyond. Once I made the decision on the Encore, Jackie stepped in for the 'dreaded' paperwork. Oh my how times have changed, 'dreaded' turned into a 'wow' factor and it was completed in the blink of an eye! Adriana is the bomb when it comes to going over all the features of my new SUV. She is extremely patient and also had answers for all of my questions. It really hit me later in the evening when I was reflecting upon my experience with HRB, I couldn???t have asked for anything better. The staff (even the OU guy) was friendly, took their time, answered questions, and provided me with an awesome experience. It all started w/Audry! Thank You Audry!
2019 Ford Escape SE Review
Best car I have ever drove
by Jake Peters from Milford Pa
May 11, 2019
5
Thai is the best car I’ve owned has everything I have ever wanted came with every option possible would buy the new one when I go to get again
I was out driving to different dealerships window shopping with a desire to buy a new small car. I was listening to the radio and a Harry Robinson live broadcast stated that there was a sale going on and all sales tax paid if a purchase was made by end of business. I made my way to the dealership and first spoke with the DJ James and told him that I had been listening and if I purchased a car that day, it would be due to hearing the radio advertisement. I was then introduced to Steve Hartwig and he showed me a 2017 Verano. After a lengthy discussion with Steve and Adam Archer, Steve showed me a 2014 Verano with only 17,000 miles. I decided on this vehicle and in short order I was sitting with Mike Hesson closing the deal. It was a very nice experience and no one was pushy. My first Harry Robinson purchase was a 1986 Pontiac Firebird, which I traded in for a 1990 Pontiac Grand AM, which I traded in for a 2005 Buick Regal; the latter I then traded in 2007. The Regal was the best car I had ever owned. I am glad to be back in a Buick. I was introduced to Bobby the detail specialist and was pleased to find that we both spoke the same language, gibberish! LOL I returned later to be trained on all the gadgets as my pilots license expired when I left the Navy in 96'. I wish I could remember the young ladies name, she should be recognized for her cordial and professional expertise in setting up my Bluetooth, IPod and OnStar. She did a great job! My thanks to you all.
2018 Ford Escape SE Review
Nice car
by Chet from Clare , ill
April 26, 2019
5
Nice car , everything that I expected, it gets great gas mileage, rides good , cargo space is what we need , biggest reason I bought it was it is a 4 wheel drive ,,, yes ,,, Thx again chris ...
I just purchase a 2018 Buick Encore form Jerry Corley at Harry Robinson. I have purchased 7 new vehicles, and I pleased to say this was the best buying experience I have ever had. Jerry Corley was very knowledgeable of the product, he allowed me to make my own choices, Jerry answered all my questions about the product, and the questions I had about warranty information he referred me to Jon Schumacher, who was able to give the exact plan I wanted. Adriana Burton assisted me with the in dash features, set up the Bluetooth for my cell phone, and the On Star features. I am so pleased with my purchase, if you are in the market for a vehicle, I would encourage you to see Jerry Corley, if not first, definitely before you buy. I got a fantastic deal, wonderful trade-in, and the warranty I wanted. I am a very happy shopper and buyer. Thank you for your help in my purchase.
2019 Ford Escape SE Review
Reliable and comfortable
by StacyW from Appleton, Wi
May 9, 2019
5
This vehicle has lots of room. There is plenanty of leg room. It’s the most reliable vehicle I have ever had! I really like the interior too
I lost my husband in January. He is the one that always done the buying of trucks and such so needless to say I was clueless on the process.. My son who was the 25 went with me to Harry Robinson to help me pick out a vehicle that was suitable for my needs. Pam approached us on the lot, she was very friendly and knowledgeable, she made my buying experience painless! then just 8 short months later I found myself needing a bigger SUV, so I waited until I could speak to Pam and BAM once again, I had bought a new SUV and didn't even realize it!! super easy to work with! Having a sales rep that is friendly and personable is a blessing! this was the 30th car my family has bought from Harry Robinson and with each purchase the service is great!!
2018 Ford Escape SE Review
Fantastic ! Best vehicle we've ever owned.
by Michael from Inverness
April 19, 2019
5
The Escape is a great vehicle. It has exceeded all of our expectations.The Escape provides a very comfortable ride .We are so glad we Switched to Ford !
My salesman Victor new what car would fit me best before I did ! I I shopped around online then I came in the showroom thinking I wanted a one owner low mile GMC Terrain - Victor wanted me to look at a new Buick Encore - I barely glanced at it and said ???no it???s too small??? So Victor brought the Terrain to the showroom door so I could test drive it- well the Terrain was way too big, I am only 5???5??? and I couldn???t even see the hood of the car much Less the front end of it - So Victor was telling me about the 5 start crash raising on the Encore with front rear and side air bags and the safest compact suv built out of the models tested - then he told me about the rebates incintives and discounts being offered - that was it safety and the possible price cuts I could Get led me to a test drive - OMG! This car was made for Me! Much roomier inside than my first fleeting glance from afar led me to believe - fits like a glove drives like a dream - I never though I could afford a new Buick ! But $8000.00 in discounts made it possible with no money or trade in needed - and a 4.28% interest rate ! Good job guys! I will be a loyal Harry Robinson customer forever with service like This!
2019 Ford Escape SE Review
Roomy and Comfortable
by VickieC from Cumming, GA
May 9, 2019
5
I love my new Escape. It is roomy with plenty of cargo space. The large screen for the navigation and radio is awesome and the apple air play being linked to it make driving and navigating so much easier
From the time I drove on the lot until we signed the last paper. Victor Mayans was super helpful I would say he became a great friend. Everyone were great👍🏻
2018 Ford Escape SE Review
Ford Escape SE 2018
by Dallas Escape customer from Dallas, TX
April 10, 2019
5
I absolutely love this vehicle. The 2018 handles easier than the 2016 I previously owned. I also love the white gold color. Ford has truly amazed me with their awesome updates.
Joe Pulliam Is what makes this dealership....they could change the name a dozen times.....but as long as Joe is there the dealership will be successful and outperform the competition and Noone will ever beat the team he keeps in Customer Service!!!!!!!!!
2017 Ford Escape Titanium Review
So far 2017 Ford Escape is Reliable
by AB from Bloomington, IN
May 7, 2019
5
Found out if we turn the traction control off we get 33 mpg. The vehicle rides nice. Not as much room as our Windstar had, but still pretty nice and seats 4 comfortable and can seat 5. Got the aspirated engine as wanting nothing to do with the turbo. Have not had that long, bought used with around 18K miles, but so far pleased with the vehicle. Nothing fancy, the S model, but seems to be decent transportation.
This was the fastest trip I've made so far. Now I'm patiently waiting for the cabin air filter that was out of stock ... maybe that's why the visit went so quickly.
2017 Ford Escape SE Review
Owned Many cars and this is the best.
by MattM from Toledo, OH
April 21, 2019
5
I recently bought my first Escape as a pre-owned vehicle. I must say this is the is a fun SUV to drive. I have owned over 40 cars in my lifetime and I love this one. If I had to complain about something it's that the seats leave something to be desired in the comfort area.
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