Used Ford Escape for Sale in Valparaiso, IN

November 22, 2018: Here is a description of my experiences at Lake Shore Toyota, with sales consultant Mike Pietrzak and General Manager Kim Gillette, resulting in my purchase of an SUV yesterday. (1) I was informed by Mike that nobody at the dealership had any incentive to mislead customers, because they are not compensated by commission. He also informed me that the prices shown on the vehicles are non-negotiable. (2) He listened to what I said I needed, and he suggested the RAV4. (3) I drove the RAV4 and said that I would buy it. (4) Mike prepared a pricing form showing me the list price, as well as Toyota incentives and dealer incentives, and the sales tax. There was no discussion of trade-in value for my car because I did not indicate that I would trade it. There was also no discussion of add-ons like extended warranties, fabric protection, etc. (5) when I stated that the price was acceptable, the General Manager, Kim Gillette, went to her office to explore financing options. Fifteen minutes later, she came back with a printed document showing the various possible options and told me which she thought was best. Being equipped with an MBA, I immediately saw that her suggestion was correct. (6) I decided to trade my car. Kim drove it, and offered me $2000 for my 11-year-old, oil-burning Honda. I accepted the offer. This trade-in value was factored into the price of the RAV4. (7) I made a small deposit and went home to unlock my credit report. (7) Within 3 hours of my unlocking my credit report, Kim had obtained financing from Teachers Credit Union at a lower monthly payment than she had originally estimated. Kim also suggested that I come in after 5:00PM, to minimize waiting. (8) I showed up at the dealership at 5:10 PM. Mike had already prepared all the documentation. At this time, he reviewed with me the various add-on options; I declined then all, and he did not try to change my mind. I signed the documentation. (9) Mike took me out to the RAV4 and showed me how to use all of its numerous features. (10) I left at 6:50 PM, with a new RAV4, for a final cost of $25,068 (including tax). NOTE: The entire process was transparent. I was provided documents I could take home to study or take to another dealer for comparison. I was free to try to find better financing. At no time was I presented with one ounce of BS. The people at Lake Shore Toyota will not try to manipulate you, lie to you, or take advantage of you. This has been a new experience for me. Needless to say, this is where I will get my cars from now on. Plus, I love my RAV4.

I recently bought my first Escape as a pre-owned vehicle. I must say this is the is a fun SUV to drive. I have owned over 40 cars in my lifetime and I love this one. If I had to complain about something it's that the seats leave something to be desired in the comfort area.

Wonderful people. Wonderful cars. $350 for 4 sparkplugs? I don't get that. Perhaps there is more to it, but nothing more was detailed. I really want to use your service, but $1700 for routine service on a 2010 Forester? Geez! I've usually avoided service at dealerships for that reason. I want to stay with you but I suggest you ease up on the pricing.

This vehicle so far is just what I was looking for.. Not sure yet how it performs in the snow hopefully it will be great seeing I live in the country with hills and etc..

I've had multiple Toyotas, and as I move around a lot, I've been to multiple dealerships. I've come to love the current dealership and its employees at Toyota of Merrillville. Danny B. took excellent care of me, and was patient with my questions. I found the whole experience easy, and the rest of the staff very accommodating. 10/10 would refer a friend.

I know I have a reliable vehicle for my travels looks good easy to get in and out and I have an automatic back hatch opener

Greeted immediately and all staff was very friendly and knowledgable!!!! Entire facility was very clean, fresh coffee, prompt service. exceeded my expectations!!!!

Love it, so comfortable. Cheap on gas, drives smooth and beautiful, great price and 2 year warranty.. Totally satisfied with our choice. And the price is unbelievable..

I walked into shavers on a refferal with an open mind, I was looking to find something that fit in a looooong list of needs in my potential vehicle. I delt with a gentleman by the name of kurt who took the time to pay close attention and listen to my needs..... he found a gem! I'm extremely happy with my buick enclave! From the moment I entered the lot I was greeted with friendly and attentive service which has continued throughout the entire process and they have a customer for life. Thank you shavers motors!

I am so blessed coming from having no heat to this amazing vehicle is well worth the wait. The axle on my Jeep was separating as I was driving to the Dealership. God blessed me to get there safe. I did not have to drive the Jeep back home.

I usually HATE dealing with car salesmen. But Steve Pickett changed all that. He found what I wanted...a 2016 Rubicon, low miles, and it still smells new!! Steve actually had us laughing (a nice change from the dreaded "I have to talk to my manager" let's -make-a-deal scenario). I would go through him again in a heartbeat! My one and only gripe has nothing to do with Steve. I've had my jeep for over a month, and I'm STILL waiting for my title...a bit frustrating 😟

This car meets all of my needs. It is roomy and comfortable, drives very smooth, and has little or no blind spots. I have only had it for a couple of days. But I live my car!

My husband and I extremely love the treatment we received while at Berman???s. Jadrian Hanko and David (Which David had only been with Berman for a couple of days) made my first experience at a Infiniti dealer a memorable one. From the first call to the dealer, to coming in late on a Friday night to picking up my 2015 QX70 the next day (New Years Eve 2016). I was I little apprehensive on leaving BMW (I had a 2014 BMW X6), this dealer and its staff totally blew BMW out of my mind. I am totally happy with the vehicle and elated that I drove from Plainfield, IL to Merrillville and received nothing less than stellar treatment from the best Inifinti Dealerships on the map. What a way to start the year off. This is a dealer we will continue to do business with.

Found out if we turn the traction control off we get 33 mpg. The vehicle rides nice. Not as much room as our Windstar had, but still pretty nice and seats 4 comfortable and can seat 5. Got the aspirated engine as wanting nothing to do with the turbo. Have not had that long, bought used with around 18K miles, but so far pleased with the vehicle. Nothing fancy, the S model, but seems to be decent transportation.

Berman's in Merrillville is a breath of fresh air. Unlike so many other dealers who play games, Charles the GM, Eric the salesman, and the other crew at Bermans I dealt with are professional, courteous, and they back up their talk with action. They don't mess around when they say they'll take care of you. I can tell you with confidence they absolutely will. I scoured the web for weeks trying to find the perfect 2012 QX56. I dealt with numerous dealerships by phone and email and I thought I found a great vehicle about 40 miles from me. Of course, that dealer was playing the game and changed the price on me. Needing to buy a vehicle by 12/31, I called Charles the GM on 12/29 and told him what I was looking for at the price I needed. He assured me he'd find it and he absolutely did. Not only did he find a great vehicle, but when it was delivered to his dealership he took one look at the tires and told me he'd replace them. He said he'd detail the vehicle and have it ready by Saturday, 1/2. I walked into the dealership to find the vehicle looking like a brand new vehicle. Charles stuck to his word and replaced all four tires with Bridgestones at no cost. He assured me that I'd love the way the vehicle was detailed and taken care of and he was right. Eric, the salesperson was extremely accommodating and took care of me like family. They gave me a great deal on this vehicle. These guys simply want to know what it will take to create a customer for life and they deliver.

This is the third Ford Escape I have owned. I have stepped up in model each time. This is a Titanium. I am loving all of the ' bells and whistles' it has. It has plenty of leg room front and back; and the cargo space is fabulous. I am loving the moon roof and heated seats, too, as well as the mpg.

Couldn't be happier with my buying experience. I contacted the dealership to see if it would be possible for me to lease a car. I have never leased before and they were able to take me out of my 2014 Mazda 3 and lease me a brand new 2016 Infiniti QX60. The best part was that they actually lowered my car payment!!! I can honestly say I had fun buying a car. The whole staff was so friendly and willing to help me out and answer any questions that I had. I would absolutely recommend my friends and family to come here for their next new or used car purchase.

I really like the car. Excellent value, 2015 used model, the car was from another long-time customer and was in great shape. Runs great and is in spotless condition.

Your service dept. the main reason I purchased two new vehicles from Sauer's Ford Lincoln, a Fiesta and F-150. Have no complaints service always top notch.

This car meets our needs for style, size, price! We test drove the car and knew right away that this was the vehicle for us. Love it!

Scheduled a Saturday appointment to have my vehicle serviced and I called the day before on Friday because I decided Friday worked better for my schedule. Nick received my call and told me to come right in. He reviewed my request, serviced the vehicle, updated the factory recalls and kept me updated on the process. Fixed some door trim by hand and just took care of my vehicle. He was proficient and professional and treated me like a superstar! Most importantly I felt like a valued customer and I felt like he appreciated my business.

I bought the vehicle 6 days ago. I love it and look forward to driving it! Vehicle is comfortable and reliable and comfortably fits my kids and husband at 6'8".

Tony helped me to fix my car. Jamal helped me pick my car.and Ahmad helped mr fill out all my paper work without any problems. It's a very good carlot. And very good service

I’ve leased my 2017 Escape for two years now. The only problems I had with it were a remote key fob that didn’t work. At the two and a half year mark at 14,000 miles the check engine light comes on. Code reading shows a bad coil in the no. One cylinder. Dealer fixed it. Four days later light on again this time it’s the number 4 cylinder. Good no more problems i like the car but the eco engine is woefully underpowered. Takes Forever to get it going. Space is good and I wish I had gotten the sync 3 entertainment system but sync is ok All in all it’s nit bad but to make it better you have go go up in trim and of course price I will not purchase or lease it again.

We drove over 4 1/2 hours from Southern Illinois to buy our 2013 VW Beetle Bug Fender Edition. John Ruiz, described it perfectly texted additional pictures, and made the entire process run smoothly. The entire staff was amazing from working out the deal, hassle free financing, and getting our bug ready to go. We loved this place. .

Love the vehicle; exactly what I was looking for. Fit my needs perfectly, super clean and exactly what was described to me over the phone. Super low miles too. Crystal was amazing to work with, honest all the way. Quick and easy. Don’t buy from anyone else. McCarty’s is definitely the place to go and I recommend to everyone. I will definitely be back and won’t go anywhere else.

We decided (last min) to go out of town on a holiday weekend and needed some routine maintenance done before we left to be safe on the winter roads. The Highland VW people fit us in. The Maintenance was finished sooner than expected and my car was returned sparkling and clean, which was no small thing if anyone remembers what December was like. Thanks

Very well designed, for safety, comfort, features, roominess, and looks. We are very happy with what we got for a price that is within our budget.

I stopped the other day without an appointment and asked if they could do the checkup. Jen said no problem and I was on my way in 30 minutes.

Met the need of a vehicle to have and very company and like it a lot and if I could get one again I will and the best suv to buy

Having lived in the area for many years, up until this past week, we have not had the pleasure of purchasing from this dealer. We stopped by on a Saturday and were immediately greeted by the GM, Tony, who then introduced us to our sales person, Vince. We had some specific requirements for a used vehicle, including price, features and mileage. We were provided a couple of potential used Mercedes and decided to drive a 2015 C300 4Matic. The car drove like new, with most of the options that we wanted in our next car. Usually, at this point, this is where the fun starts. You know the drill. Negotiating back and forth, discussing trade in values etc. This was no different at Napleton. However, the big difference is it was obvious they wanted to sell a car and, of course, we wanted to buy one. After finally agreeing to an acceptable price of the vehicle, along with a reasonable trade in value, we were ready to complete the transaction, and pickup the car later in the week. To our pleasant surprise, they allowed us to take a loaner home, we left the trade in, and made arrangements to pickup the car later in the week. All in all, a smooth, easy transaction. The way buying a luxury automobile should be. While I am leaving this as a 5 star review, if 1/2 stars would be available, I probably would have given Napleton 4 1/2 stars. Why? One thing and one thing only. During the negotiations, the salesman will discuss with the GM pricing etc. He then returns with an "itemized" cost breakdown of the purchase price. This of course includes the obligatory "dealer documentation fees", which I have come to accept. However, there is a very vague line item on this cost sheet called "accessories". When I think of accessories, I think of additional after market add-ons. In this case, the only thing being accessorized is the dealership's profit. The $900 "accessory" charge could not be really explained, except to say that is is for something related to dealer overhead. While this ultimately was excluded from our pricing, my concern is that someone who is less informed or someone who is a neophyte at purchasing a vehicle from a dealer, would think that this is a required, legitimate fee. Napleton Executive Management: The above "accessories" fee diminishes the customer experience, proves that even with a luxury brand, your clientele is still subject to old school dealership tricks. And, generally disrupts an otherwise perfect customer experience. With all of that said, let me be clear. Napleton is a class organization, with quality people, fair prices and willingness to do what it takes to put you in the car of your choice. I highly recommend them. They will be my first point of contact whenever I am in the market for a car again and I will make sure that my friends and relatives also know that they should visit Napleton in Schererville for their new and used car needs. Hats of to Vince, Tony and Tracy for a job well done!

This suv has met all our needs and is very comfortable. Easy entry and exit. Smooth ride and has great vision. Handles well in traffic.

Toni was great to deal with! She provided wonderful assistance and made the overall experience feel stree free. I would recommend her to all my friends and family. If I’m shopping for another vehicle in the near future, I will be looking for Toni again! Thanks for all the help!

The Escape is a nice car Its a good value to us so far and the only 1 gripe is the stop start when you stop. You can turn it off but has to be done every drive.

Ask for Alan Kunzman! He was the most laid back, non forceful salesperson my husband and I have ever dealt with. The best part is there is no financing department, he handled all the paperwork! We thought he truly cared and listened to our needs. We just purchased our first Ford! Will visit Alan in the future for sure!

So far so good, wish it would get better gas mileage. Enjoying the sun roof and great features. It will meet my needs and expectations.

This vehicle is so roomy, will be great for road trips. The bigger screen for navigation will be extremely helpful. Absolutely love that the back seats fold down flat for extra storage.

My engine on my Dodge 2012 went out and I needed $4500 for repairs. I had already spent $630 for the month for car rentals while my car was down. I still owed $9000 on my car and it had 138,900 miles on it too. I was perplexed in trying to decide should I repair my old vehicle because I didn???t know if it could be traded in with the repairs needed. Adam contacted me because he was made aware of my situation and how much I had been spending for a car rental . I came into the dealetship and we discussed some options. I miraculously got approved at the dealership for a Brand New 2018 Dodge Journey with only 15 miles on it with no money down! My car note is $289 more than what I was originally paying and I have GAP protection too. I no longer have the worries of getting the repairs done or the $9000 that was owed on the car. The dealership took car of everything! God used Adam to perform a miracle and save the day for my family and I! Adam was very kind, considerate, detailed and compassionate while servicing me for this sale! May the blessing and favor of the Lord be with and overtake you and Eric Littleton for what you have done! Sincerely, Mrs. Richawn L. Randall

My car is everything thing I was looking for. Plenty of room, very comfortable and all the bells and whistles I was looking for. American made!!