My salesman Jim Herin was the best! Good communicator and always on top of things during the process. I bought my truck on line sight unseen. The photos were beautiful and Jim arranged all of the shipping to get it to me in Nebraska. Aside from needing to jump start the truck to get it off the moving trailer and then putting it on a charger it was just as advertised! I love it. I would work with Jim again when i need to get another vehicle. The finance department leaves something to be desired. I am still waiting on paperwork to prove i own the truck. Finance department is the only reason they did not get 5 stars.
Great family hauler.
by Ms7566 from Jacksonville, FL
October 22, 2018
I bought this vehicle as a replacement for my Audi A4. It has excellent interior space and plenty of seats for the whole family. The truck has a smooth, solid ride and is very reliable. These trucks can easily make it to 200k miles with routine maintenance.
If I could change one thing, it would be the fuel economy. That being said, what do you expect from a vehicle of this size.
If you have a large family like me, it’s either this truck or a Honda Odyssey.
Bought a Lexus ES 350 40k miles, four years ago. Great buying experience. No hassle. Got me in and out with financing. The paint job, front bumper went south on me about 6 weeks in. Not carmax's fault. Lexus had a problem with paint on that year make and model. Purchased a warranty. Best decision made in a long time. Very reliable car, extremely reliable warranty. During the last six years, the warranty has paid for about 7k in repairs.
Consumer Reports Rated #1
by GTA from Fort Wayne IN
January 9, 2019
Could not be happier with my recent purchase of this vehicle. It’s like having a full size bed pickup truck with a cap on it.
My husband and I went to Ferguson’s to look for a late model used pickup recently on a Saturday afternoon. We we able to shop by ourselves without being bombarded by salesmen. At the right time Tim Flusche came out and asked if he could help. He gave us prices on the trucks we were interested in. My husband selected his truck and Tim got the paperwork done quickly and we were on the road. There was no pressure to buy and that’s how we like to shop.
I will never be without an Expedition
by SEAWEED from NORTHPORT, FL
March 28, 2018
Made in the U.S. Totally impressed with this vehicle. Very smooth ride for a truck and feels sturdy. We actually feel very safe in this vehicle. Plenty of space when traveling with our three Greyhounds and extra room for our stuff.
Jordan Savage was very big help. I new what I was looking for in a Subaru and he was very patient and helpful. I received calls from him thru out the day to make sure my new Subaru was ready with everything shiny and pretty when I got there. Thank you Jordan!!
A good, reliable vechicle
February 27, 2018
This SUV is roomy and comfortable for my family of 5. It is very reliableand I have had no problems with this vehicle. Easy to drive.
I was looking for a used vehicle and I was refereed to Stephen Stanley and he took the time to listen to what I wanted and gave me options and helped me get into the vehicle I wanted!!! Finance manager was super friendly as well!! I'd definitely recommend anyone to purchase their next vehicle there!!
Best vehicle we have ever owned
by Larry B from Sheldon, SC
January 10, 2019
This is by far the best vehicle on the road. I only wish it still had the 5.4 V8. The 6 is find but I just prefer an 8.
I own a 2015 Nissan Titan and end the market to buy a new one. I started off with Route 66 Nissan and they didn’t have quite what I was looking for but they have the best salesman Brandon Hickman around and some pretty awesome deals. Hopefully soon I will be back to purchase a titan from them.
by cdmccook from Edmond, OK
December 23, 2018
We love our 2017 Expedition. This is our third Expedition, having had a 2000 and a 2006. This is the most comfortable one yet. It drives very smoothly and it has plenty of room for our whole family.
Mark was able to find me a xar with really good rebates on it. This helped me as I owed a little more on my trade. This was my 2nd deal with Mark and I would highly recommend him!
Great vehicle to own
by Roll Tide #1 from Columbia, MO
October 11, 2018
A great family sized SUV, I couldn’t be happier with my purchase. I have gotten several compliments in the last week. The power running boards are an added bonus. Overall this is a sweet alternative to the Yukon’s & Tahoe’s out there.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
The 3rd owned and best Expedition so far
by btorreypa from Nazareth
December 6, 2018
The most technologically advanced expedition, easily pairs with our cell phones to answer and make calls from your current contact lists, receives and reads text messages, etc.. great navigation, rear backup camera and heated seats are great on the cold winter days.
A great experience, friendly and courteous salesman. Took the time to show us all about the new vehicle. Back seat has some of the packing still glued on, but we have been promised it will get taken care of by their detail guy.
I came back to Ford
by Jose Perez from Houston, Texas
January 12, 2019
The Expedition has the best technology a suv can have, I am very surprised of all the new things that it has. I couldnt find it in any other suv.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Nice rig and a great value
by Mike from Portland, Or
November 16, 2018
I was set on a Yukon but this had all the features I was looking for plus more towing capacity. The ecoboost engine is quite powerful and gas mileage and acceleration are better than I expected.
Vroom has excellent customer service and follow-through. My process had complications and Vroom worked with me to make it right. I will definitely purchase from Vroom again.
New To Expedition
by New to Expedition from Johnstown, OH
August 18, 2018
Just had this vehicle a week but have been a lifelong Ford owner. It was purchased as a replacement vehicle with an eye for towing a camper in the future. I was impressed with the towing rating but also with the interior as well. Heated/vented leather seats, navigation, USB & AC voltage ports, Sirius XM & climate zones. Everything works & works well. Braking is great & the 3.5 liter twin turbo seems to have more power than I thought it would.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
Great vehicle for traveling and towing.
by Wayno from Severna Park, MD
November 13, 2018
Good outside and inside. Engine is smooth and powerful. With 4X4 it is a go anywhere car. The light colored interior reduces heat build up and is very attractive.
I have owned this Expedition for about 4 months, been on a couple 10 to 12 hour drives...extremely pleased with the comfort, performance and overall ride. Have owned lots of other SUVs/Trucks including newer 4Runners, F150, Sprot Trac and Trailblazer. The 2017 Expedition is my overall favorite over the last 30 plus years of military service, travelling from post to post...and all around the country.
Friendly knowledgeable staff quick to serve not over powering let us choose the vehicle we wanted price we could afford worked hard to make the offer acceptable
Almost Maintenance Free
by Dave in Houston from Houston
August 26, 2018
The main engine computer had issues at 22,000 miles but was covered by Ford, the front rotors needed resurfacing early and I put a battery in it right after the battery warranty expired. I don't think they use great brake pads or batteries from the factory, but other than that the truck has 91,000 miles and 5 years on it and literally runs and drives like new. I haven't even burned out a bulb or had any interior plastic parts break, and we haul kids. This has been the most trouble free and reliable vehicle I have ever owned, including Toyota, Honda and Acura. I didn't like the plasticky dash when I bought it, but 14k cheaper than a similarly equipped Suburban, I learned to live with it.
I'd like to comment on Sher Grey. I spoke over the phone with her about some online vehicles she had posted. I was so impressed with her knowledge and concern towards my situation in being able to get me into the car I was really wanting. She was straight up with me and said she'd do all she could to get me in the car . I finally felt like there actually was someone out there in this car business that I didn't have to worry that I was being taken advantage of . I'm definitely making an appointment with her and feel secure that she will make sure I'm taken care of like I should be. Thanks Sher your one of a kind!! See you soon..
Absolutely like brand new - showroom condition!
by Sandy M from Mashpee, MA
November 16, 2017
Love thus vehicle - selling because I no longer drive it very much. Comes with a transferable, bumper-to-bumper warranty with a zero deductible!!!
We are from out of town we ran into an issue with our Chevy had to come here they contacted our Chevy dealer which is in a different state these guys goddess in right away or kind or courteous I highly recommend good people.
Great family SUV!
by mgaplin from Bay Minette, AL
October 22, 2018
I have only had this car for a month, but it is the most comfortable ride I have ever owned. We are a tall family and need plenty of leg room...and the Expedition has it. It is also very quiet and has such a smooth ride. Amazing car as far as quality and room. We just got back from vacation with 2 adults and 4 children on a 7 hour drive..adequate room for people and luggage!
Went to buy a 2013 Ford focus used car listed on their website. The dealer was very proactive in fixing an appointment and following up with me about the timings. Once I arrived he accompanied for the test drive. I was good with the car but wanted a better offer which they were not able to provide. But they tried to make be understand why this is the best deal. The dealer was very cordial and showed me few other cars as well. Though I didnt end up getting the car but will like to go back.
by Dog guy from Cleveland Ohio
August 29, 2017
The 2013 expedition was exactly what I needed. I had a 2015 Mercedes ML350 that was just to small for my needs.
The expedition is used to haul 4 dogs and gear. Possibly a travel trailer in the future.
It is a bit sluggish compared to my Mercedes ML. Same power however the Ford weights a lot more. Both have the same towing capacity. Seat are really comfortable. This is one feature I've always loved with my ford vehicles. Navigation works well. The micosoft sync. System is nice. Although i prefer the Mercedes knob style control over a touch screen. The system is simple and fairly intuitive. The voice control beats the mercedes in my opinion.
The steering on such a large vehicle is very precise and handling is solid.
I've heard they have problems with the 5.4 V8 towards 100k miles and there is also issues with the aluminum parts. The paint bubbles. Which was present. I work for a dealership so I was not to concerned with these issues.
Fit and finish is solid. No squeaks or rattles given the vast amount of plastic. Especially the big hard plastic dash. Thought for sure it would squeak.
I was also considering a chevy Tahoe. 2013 tahoes did not have rear fold flat seats. I needed the entire rear end to be flat for medium sized dog creates.
As an added bonus the vehicle has heated and cooled seats which is really nice. The remote start is a little wonky. Probably the user more than the product. It does work from a solid 100 yards away.
Backup camera is clear. Not as nice as my Mercedes, but clear video is good. And plenty of illumination at night.
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