The most technologically advanced expedition, easily pairs with our cell phones to answer and make calls from your current contact lists, receives and reads text messages, etc.. great navigation, rear backup camera and heated seats are great on the cold winter days.
I have only had this car for a month, but it is the most comfortable ride I have ever owned. We are a tall family and need plenty of leg room...and the Expedition has it. It is also very quiet and has such a smooth ride. Amazing car as far as quality and room. We just got back from vacation with 2 adults and 4 children on a 7 hour drive..adequate room for people and luggage!
No pressure sales team who were very helpful with all the questions that go along with buying a pre-owned vehicle. The sales manager Mike gave us a great deal and took care of any issues we found with the vehicle.
The main engine computer had issues at 22,000 miles but was covered by Ford, the front rotors needed resurfacing early and I put a battery in it right after the battery warranty expired. I don't think they use great brake pads or batteries from the factory, but other than that the truck has 91,000 miles and 5 years on it and literally runs and drives like new. I haven't even burned out a bulb or had any interior plastic parts break, and we haul kids. This has been the most trouble free and reliable vehicle I have ever owned, including Toyota, Honda and Acura. I didn't like the plasticky dash when I bought it, but 14k cheaper than a similarly equipped Suburban, I learned to live with it.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Most comfortable vehicle ever!
by Colonel Bud from Indianapolis
November 1, 2018
I have owned this Expedition for about 4 months, been on a couple 10 to 12 hour drives...extremely pleased with the comfort, performance and overall ride. Have owned lots of other SUVs/Trucks including newer 4Runners, F150, Sprot Trac and Trailblazer. The 2017 Expedition is my overall favorite over the last 30 plus years of military service, travelling from post to post...and all around the country.
A very pleasant and positive experience with the vroom team. We found a car we liked and it was about to ship when they did the final inspection which they found an issue with the engine. At that point they called and let me know. We picked out another vehicle went through the process of signing everything with that one and went through final inspection. Within signing for the second vehicle and having it at our house was 7 days. Everyone on the team was very responsive and quick to answer any phone calls or emais. Overall very happy and will consider vroom again in the future. One thing that would have been better was if they did the inspection before the vehicles are on the site or before the paperwork is sent out just so it doesn???t waste as much time if the vehicle doesn???t pass inspection.
If you want or need a large SUV that gets great gas mileage and carries lots of gear and people, this Ford will do the trick. The Limited model comes nicely equipped and will garner lots of compliments from your passengers for both room and comfort. Ford is getting closer to perfecting this model.
owned for 10 years with normal maintenance no major issues hope our new car is as good anyone would be happy with the vehicle it was well maintained
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