Ashley and Montana were very helpful and patient with me through the process , I recommend you shop with them and there staff because they help me find the car I wanted and they were friendly through the entire process . Once again I thank them so much and they have a customer for life
Customer service interactions were wonderful and pleasant, however I put Customer Service at 3 stars (really 2.5 stars) because there were several mix ups of when to bring in my car. I talked with an agent on the phone and it was left open that I could drop off my car the Tuesday or Wednesday before Thanksgiving. I took it to the dealership to drop it off Tuesday after I got off work. When I arrived there was no paper work on my car to be serviced on Wednesday. So the agent set up another appointment for me (which was discussed to be on November 30th at 8:00). Once I left the dealership I received and email stating that my service was scheduled for 11/23 at 8:00. So I assumed I heard it wrong. Then later that evening I received another email that my appointment was scheduled for 11/23 at 8:00, so I figured that was correct since I got 2 emails on the same day. So I showed up at the dealership on 11/23 at 8:00 only to be told that there was no paperwork for it to be worked on that day. At this point the service agent said for me to just take the loaner car and leave my car there so I did not have to return again and it would probably be Wednesday the 28th or Thursday the 29th that it would be completed. The work was finally completed and I picked up my car on Saturday Dec. 1.
I did notice however that my back tail lights on the passenger side were cracked which I do not recall from before. I do not know where or when this happened but I did notice it after I picked up my car later that afternoon.
But anyway, the customer service interactions were great but there were just some mix ups with the paperwork.
First time owning one so far it’s awesome
by Harleygirl65 from Canonsburg, pa
November 10, 2018
Roomiest vehicle I have ever owned. Very comfortable and drives great. All the whistles and bells you could ever want. Vehicle looks brand new and it is a 2016
Easiest buying process ever. I’ve purchased about 30 cars over the years this was by far the best experience I’ve ever had bar none. No car dealer BS - no 4 square crap none of that back and forth trying to extract every nickel it was just really professional.
by Txfracer from MIDLAND tx
January 6, 2019
The sport trim which is what I have has a lot of get up and go. A lot of space it's easy to transport items as well as to switch between cargo space and 3rd row seats. Red noises a minimum handles well and curves thoroughly enjoy driving the vehicle
The best car buying experience that I've ever experienced.
by Gina from MA
December 4, 2018
this care is an excellent choice for a busy family. very roomy, with third row seat if you need it. while practical, it is also well appointed with nice options such as heated rear seats and steering wheel. perfect compromise of practicality and luxury.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
After purchasing a new car we also added the protective coating inside and out. Looking at the car in daylight the next day we saw that the inside job was not done right. We took it back once and we thought it was corrected until we lifted up the seats and also noticed other areas that were not fixed. On bringing the car back for a second shot at fixing and since our original salesman was not there Baroque stepped up to the plate and really oversaw that it was done right this time. We were there for 5 hours and he kept checking in with us and the service dept. to make sure that it was done correctly. It was great to know that the whole sales dept.works as a team so that our problem was taken care of correctly. Thanks again Baroque!
David Skiles and the Tom Gill team were great to work with! Recommend you go see for yourself if you are looking for a car!
Fixed Or Repaired Daily
by ZRacer83 from Orange County, CA
December 22, 2018
Love the look, size, and performance. Hate Ford reliability and quality control. Here are a few of the problems we have had: Transmission went out at 5k miles, PTU (transfer case) literally blew up st 22k, radiator fans relaced at 15k, 2 set of xxx Hankook tires thst Ford insisted there was nothing wrong with them, then issued a TSB admitting there were problems with them, headlights developed stress crack, A/C vent broke st 20k, nattery went out in 2 years, sest upholstery clips constantly come undone, and a carbon monoxide recall.
Geiger and Mark Zinser made it quick and easy to purchase my new Edge, very happy with my experience at Cronin! I have purchased from three different dealerships in the past and Cronin has by far given the best customer service!
Everything I was looking for in an SUV
by Christi from Phillipsburg, NJ
November 29, 2018
I raise service dogs and require enough room for a large crate. Many other SUV's are too rounded in the rear to fit a crate and carry four passengers. The Explorer fits all of this very nicely. Great SUV all around.
I had a terrible experience at a previous dealership and was dreading having to test drive vehicles. However, Cronin Kia was an excellent exerience. I was given information about the car, I test drove it, was given leasing or financing informatio, and all without any pressure to buy. I would recommend this dealer to anyone and Michael Moore as the person to request.
Comfortable & fun to drive
by Mustgofaster from Arlington, TX
October 29, 2018
So far we really like it. Purchased it as our primary family hauler. It is considerably more roomy & comfortable than the competition, particularly the 2nd and 3rd rows.
I purchased my first KIA at Cronin KIA Harrison, Ohio. Jeff Harper was very patient during all four visits as I made this important decision. Jeff is very knowledgeable and went over features each visit. There wasn't any pressure to purchase during my visits. Jeff, Dusty and Will were awesome and helped me through each step of the process.
I love my new KIA Sorento
We were thinking of purchasing a used Pilot, but found the CR-V new and we a so pleased. Our sales lady, Kelly was very professional. No pressure, great sales person. Also the financial process was smooth and pleasant
We had a TERRIBLE time at other dealerships on the only weekend my wife was able to go with me to purchase a new vehicle. One dealership that was 1hr + away from our home said they had the vehicle we wanted, "on hold" for us. Come to find out, only AFTER we arrived at the dealer, the car had been moved to another dealer the evening before. No call, no letting us know... so we drove that far for nothing. After keeping us there for 5 hours telling us they'e be able to get us a nicer vehicle, down to what we wanted to spend per month, we finally left (they couldn't come close to our preferred monthly payment event though they kept saying they'd be able to). Fast forward; I called Brant at Lebanon Ford and he was awesome. We got there an hour before close on a Friday - and within an hour, he had done as much work for us as the other dealership had done in five hours. Brant worked to get the car we had found and wanted, transported to Lebanon Ford (closer to us), and by Saturday afternoon we were happy "new" car owners! Brant and the rest of the team we dealt with, worked quickly and worked very hard to get us in and out in an amazingly short amount of time, while also making sure we were well taken care of! I can't say enough good things about Brant and his team. They were very busy the weekend we went, yet we didn't wait long and we felt comfortable and assured the whole time that we were being well taken care of. Thanks guys!
by rkhonda from Pleasant view, UT
January 8, 2019
We love the comfort and all the bells and whistles
My husband likes the twin turbo for speed
I love the heated seats and park assist
Devon was fantastic! Couldn't have asked for a better rep to go through. He was friendly from the beginning and established great rapport during the test drive. I would not have ended up buying if it wasn't for his sensitivity to my time and needs. Greatly appreciate his help, honesty, personality, attention to detail, and work ethic. Your company is very blessed to have him on staff.
Love this vehicle.
by Wid4 from Racine, Wisconsin
December 26, 2018
Always loved Ford Explorers. And once again this one has not let me down. I would buy this again too because ford puts out a great reliable product.
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