Great place for Ford service! Staff is super helpful & informative. Quick & efficient oil change/tire rotation. AMAZING waiting room that has free coffee, iPads, a kid's play area, and a cafeteria to order food from.
I used the 'chat' feature on the website, and the BDC was able to direct me to Ernie in service to schedule an appointment almost immediately. I went for an inspection and oil change that day and was in and out in no time. As a female, what I loved most was the fact that they were honest, upfront, and did not try to sell me on extra products or services I didn't need. I'll definitely go back to Paul Miller for my next service visit.
I was shopping for a reliable used car for my son, and we couldn't have been more pleased with the process. Mike was very easy to work with. He answered all of my questions, and we were able to work a good deal. I would highly recommend both Mike and this dealership. Very nice people and easy to work with.
Earlier I posted a negative review for the Don Franklin Mitsubishi dealership over some issues that may have been small compared to other reviews. But my expectations were high in regards to what others had said, and small things can add up to big things in my humble opinion.
However, executive management at the dealership did reach out to me expressing interest in resolving the issues. That, in and of itself, speaks volumes and raised my over-all respect for the Don Franklin Family of Dealerships, and which resulted in an amiable solution to my frustrations. It does not negate the fact that it had to go to upper management to be resolved, but it does show their intent for customer relations to improve; and they have bent over backwards to bring resolution to the issues.
Trust is important! And without hesitation, I can now give my recommendation that you can indeed trust this dealership to satisfy your needs in purchasing and maintaining a vehicle! Missteps were made in my case, but they were taken care of. Thank you George Monticello for your patience and understanding.
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