Used 2021 Ford Explorer for sale near Carrollton, TX

This is a great place. I personally recommend working with Kelly in sales and Malcolm in finance. Blake in finance is also good but new to the finance department so Malcolm would be your best option. I left a very negative review after I felt like I had been completely taken advantage of by them on Saturday and was on the hook for a loan worth twice what the car was worth brand new. They completely took care of me and I got into a different car that was the same make and model but cheaper. My deal went from 34,000 total to 20,000 total after reworking it. I will say they want to add lots of stuff into the deal. It isn't necessarily bad but it adds up and I was unwilling to accept that. They will try to keep all or some of it on and if you don't want it then fight for the price you want and read the website to know their policies and guarantees. I will also leave this as a disclaimer, I would be selective about what salesperson you work with. My Mom overheard one of the guys complaining about how he was one sale away from a bonus and some lady wasted two hours of his time and backed it because she was incompetent. I saw the lady he was talking about and she was older and said very clearly she had someone waiting on her for some time now and could not stay longer. I also briefly worked with some other guy in the finance department who was pretty rude and I didn't enjoy that. I don't remember his name though. Kelly is a genuine person and a great saleswoman. You can trust her. It seems like some of the staff are a little more money focused and trying to help themselves more than the customer so beware. I also want to point out one of the managers introduced himself to me and was very kind. Also very apologetic over how things went the first day and I really appreciated it. Good place and some really good people. I had some mixed feelings with this experience but the likes of Malcolm, Kelly, and Blake and how they handled making things right with me overwhelmingly changed my overall experience to a positive--hence the 5 star review. Kevin C. Dallas, TX 150 Feb 8, 2025 Mariah was great. She was patient. She didn't pressure me in any way. The vehicle I wanted turned out to be a different vehicle. The manager was great and made sure I was happy with the car I was getting. Financing was easy. It was a great experience.

I love my ST all except for seating. I’m just not a fan of European style seating soo we had an upholstery shop up grade them. Sooo much fun to drive! Great gas mileage considering I’m a lead foot. And when needed you can put a full 4x8 sheet of plywood in the back.

Steve was amazing his GM and Cadillac knowledge and honesty was greatly appreciated! Quincy was great as well!

Although pricey, this truck is awesome to drive . Very sharp looking and runs fast! I highly recommend ! We went from a Flex to this car and it was a seamless transition.

I bought a year old BMW. The price was better than I found at other dealerships. They were prepared to go as slow as I wanted and answer all my questions, but that's not what I wanted. I wanted fast! So after a quick test drive went in and signed the paperwork, while they washed it for me. They let me leave my old car there and drive my new car home. There was a headlight malfunction and they said it was completely covered under warranty. However, because it was a software issue, Carmax said I needed to take it to BMW, but that Carmax would cover any costs. They were true to their word!

I often drive to the Michigan upper pennisula in the winter. This SUV has never disappointed me. One time I was driving up to Sault Ste Marie early in the morning. The road was slippery with blowing snow. The outside air temp was MINUS 41. i was alone with hardly ever seeing another vehicle. I kept thinking "trust this vehicle" because my life literally depended on it. I had no problems. And everything was on high - the defroster, rear defrost, heated steering wheel, heated seat, radio and keeping my phone charger plugged in. And in case you wonder why I would venture out in these conditions - I was called for jury duty and made it on time !! It has also gotten me out of deep snow.

The ford explorer is an outstanding suv. The new design in 2020 is stylish and the rear wheel drive/4 wheel drive option is state of the art. The ecoboost engines are economical and extremely powerful. Ford dealers are everywhere! Ford parts are common and easy to obtain! I looked at the competitors. Front wheel drive is not suitable for trucks in my opinion. The handling of a rear wheel drive vehicle is outstanding. I actually have a 2022 platinum with the 3.0 v6 and this 2021 base with the 2.3 4 cylinder. Happy with each!!!

Service was excellent they got to vehicle quickly and Caleb was very prompt at taking care of my needs!

First time Explorer owner, had an Expedition that I loved but it was too high for my wife, so it went to our son. The Explorer Limited is lower, but still higher than a crossover or sedan which helps my visability. Love the electronics but concerned that they will have problems later on so I purchased a dealer extended warranty (bumper to bumper) that is 10 years 125,000 additional miles for piece of mind. Car drives like a dream, is VERY comfortable, has more than enough power even with the 4cyl (used to V8's). Gas mileage even with 4WD is great (23 city and almost 29 highway) not climbing hills. We will see how it does when we go north.

Well, my wife cant get over the fact that town eastford has had her car for 3 months and they just dont let us know updates,should I request them to buy it back and buy a different vehicle,let the public decide

Dealer met my needs for pricing on 2025 Toyota Camry SE and provided extra service above and beyond expectations

I had a fantastic experience buying a 2019 BMW M3 from this dealership. The price was great compared to the market, and the customer service was excellent. The staff treated me with great respect and professionalism throughout the process. They also went above and beyond after the purchase of the vehicle with questions i had

Phillip took care of me, as he always does! He’s my favorite advisor and he got me in and out fairly quickly. I had an appointment at 8:15am. I showed up an hour ahead and Phillip told me he would try to get me out within an hour and a half of my appointment time but I was out no later than 8:40am

Anthony always helps me out and does a great job. He is very nice. He takes the time to explain things to me about my car. I always ask for him to

I recently had the pleasure of working with Cole at the dealership, and I can't recommend him enough! From the moment I walked in, he was friendly and attentive, making sure to understand my needs and preferences. He took the time to explain all the features of the cars I was interested in, and his knowledge about the vehicles was impressive. Cole was never pushy, which I really appreciated. He allowed me to take my time in making a decision and answered all my questions thoroughly. When it came time to negotiate, he was fair and transparent, ensuring I got the best deal possible. Overall, my experience with Cole was fantastic, and I left the dealership feeling confident in my purchase. If you're in the market for a car, definitely ask for Cole!

I found a truck on cars.Com and did the normal thing sending a request to ensure it was available. Mel reached out to me via an email message and mentioned that he would contact me later in the day. He called me later that afternoon. After that very calm conversation, he gave me very solid reassurances that a different Ford dealership had lied to me about some things.. I already had pre approved financing at my credit union, so this was a fairly straight forward process. Mel made this process so easy. I'm not a youngster with no experience. I know how this process should go. This was not my first truck buying experience. Mel is a true professional and an asset to not only his profession, but to Five Star Ford. He's a rare find in this industry. This was the easiest and most positive truck buying experience in my life! Thank you to Mr. Melvin Seibel!

LaShaundra was an awesome sales rep, she made sure all our needs/wants were taken care. Couldn't be happier with her customer service. Sweet lady.

Good experience in dealing with Kerron at dallas lease returns, would Definitely buy another vehicle from him !

We are not from Texas.  We are from Oregon.  Pandemic hit just as our 2004 duramax decided to quit for the last time with 312,000 miles on it.  We found out quick that trucks were hard to come by with all the production interruptions so we widened our search because there was NOTHING in our price range in our area.  We started with Portland, then Oregon, then U.S.  Thanks to Cargurus we found our truck at East Dallas Diesel.  We bought it for a fair price with very nice people.  They detail at their shop and it was immaculately displayed. We drove there with a borrowed car and trailer to pick it up.  They found us a reasonable hotel until our Oregon financing was completed and even offered to take us to dinner.  The truck we bought is 2012 duramax dually and we couldn't be happier.  Fuel, blue def and regular oil changes are the only things it has needed and we have put 15,000 miles on it in the 4 months we've had it.  They made this deal an absolute dream for an out-of-town buyer.   If I ever need another truck, we will skip the rest of the search and start there because I know they will take good care of us.  Tony and his dad are both phenomenal to work with.  This endorsement is not paid for or coerced in any way!

Very friendly people and great to work with. They found a way to get me approved without any issues. Definitely recommend if in need of a vehicle.

I saw a 2014 Silverado LTZ that had all the features I had been looking for. I set my mind to drive up and look at the truck (I opted not to transfer as I had family in the area I intended to visit). The hold process is GREAT. It's a quick click and I knew the vehicle was going to be there after I drove the 3 hours to look at it. I worked with Chris Biggs and he was great. We talked options on the truck and for financing (they beat my credit union's offer). He was incredibly friendly to be around and my wife and I thoroughly enjoyed talking to him as we waited on our financing offers. He was thorough in making sure we had all the facts and options. If I had anyone in the area looking to buy, I would send them to Chris in a heartbeat. Then I know they'd have a good experience and be completely taken care of.

Had mechanical issues couple months ago. Initially determined problem was not addressed but now can change opinion. Found so far all concern issues solved. Apologize for previous negative comments. Wonderful customer service and repairs.

I had a great experience with Spencer! He was very knowledgeable and informed me of what to expect throughout the purchase process. This is the first time I’ve looked to purchase a vehicle on my own and he made it seem so easy. I will definitely recommend him to my family and friends!