A breathe of fresh air!
November 6, 2018
The time came after having leased a Honda Civic through Brandon Honda for three years to obtain a new lease. My wife, Judy, and I spent a grueling 4-hours in a competing (non Honda) dealership drawn to seeking a future car lease that had the "Apple Play" feature. The idea of being able to sink our iPhone with Pandora, use the "Ask Siri" feature et al was very appealing to us. We knew that the 2017 Honda Civics (EX) also had this feature, but we wanted to "shop" other dealerships for other cars that had the same. That drew us to the Brandon Chevrolet Dealership to look at the Chevy Malibu. The 4-hours there was nothing short of exhausting and stressful. During that time, the young salesperson made several trips back-and-forth from us to the Manager's Office in our attempt to come together with a lease price. While I realize there's a big difference in the list price between a Honda Civic and a Chevrolet Malibu ... it could be expected that we would realize negotiations about monthly lease payments. When have we ever not had that experience in car dealerships? However, our experience there was like none we had ever realized. There was not one (1) time that the manager made an effort to introduce himself to us; to explain the reasons why our expectations of a lease price would not match his bottom line. . While we totally recognized that we would have a larger lease price for that car, there still was no effort on that manager's part to "humanize" his position with us. We could see him through his glass office talking to our sales rep repeatedly during our long stay there, he never took the effort to come to us personally; to show that show and explain his position. Finally, after hours there, we left that dealership and went to Brandon Honda where we had leased our Civic 3-years prior. We had our letter that Grant Hacking had sent us that encouraged us to come back to Brandon Honda. In his letter, Grant wrote that he could waive the last 2-3 months lease payment and very possibly start anew with a 2017 Honda EX with no payment down; and very possibly have no change in our monthly lease payment. And we knew that the 2017 Honda Civic had the "Apple Play" feature. When we sat down with Grant, he introduced us to Ajay Lund whom was assisting Grant throughout our time at his office. Our experience with them was a combination of realizing both a breath-of-fresh-air and amazement. There was no bait-and-switch attempt. In contrast to what we had experienced at the Chevrolet Dealership, we were pinching ourselves. Was this really happening? Both Grant and Ajay were so low key, personable, and knowledgeable about their product. Nothing but great advice was realized without any need for them to go back to another manager for approval. Grant's body of information in his letter to us was without any smoke-and-mirrors. He was great! And our experience with Ajay was phenomenal! His knowledge about the Honda fleet of cars was excellent, and his caring way of making our experience pleasurable was as good as it gets ...from helping us learn how to navigate within the Apple Play features to attending to getting our 2015 Honda Civic switched out; and expediting the turnaround time of having our new 2017 Honda Civic detailed for us. What a great team Grant and Ajay were for us! Thank-you so much! Mike & Judy Donaldson Lithia, Florida