BEST customer service ever! Todd Ritter and his team are the best. Treated me and my Mom the best out of multiple dealerships. No pressure and very knowledgeable of product. The other dealerships did not take us seriously because we were women and did not know their product or didn't have a lot of inventory on the lot. I will definitely be referring them and go back when I need to upgrade. :-)
Recently purchased a new Audi Q5 from Rocklin Audi. I dealt with salesman Bill Dameri. In the negogiations I also dealt with manager Andrew Lyons . Both of these guys were extremely knowledgable about the various options and features on the Q5. They made a very fair offer to purchase an Audi and to purchase my car in trade in. I compared their offer with other Audi dealers in the area and they were easily the best. I had a very good experience dealing with Rocklin Audi. They were excellent to work with and I recommend them.
I was trying to decide which car I wanted. Greg and Anthony were more than accommodating. I drove a Stinger (what a wonderfully fun care to drive). Did I say Fun, I mean FUN FUN FUN! Then a Kia Sportage. The Sportage met all the needs of our family. I did not buy at that time. I live in Oregon so I came home and went to other dealers. I did go back to Greg and he ordered the car for me. He was wonderful. When the car (Lola) arrived, I met Rodney. He was great! He brought the car to me, and explained it to me. He also has answered several questions since. What a wonderful job every one there has done to help me with the car I need. "Lola" is a beauty, and a great car!
If you're like me, then you hate experience of shopping for a new vehicle. Sales people are exhausting and turn an exciting time in your life into a horrible one...NOT AT Folsom Lake Kia. Joe Romiez was my salesman and he listened to my car needs, was extremely patient and went above and beyond when he did additional research for me. The process overall was very good and I would recommend everyone shop and buy their next vehicle from Folsom Lake Kia...you won't regret it!
A new car buyer , was interested in a used Kia . But got approved for a brand new Kia . The employees were nice and helped me out a lot I couldn't of chosen a better place to get my first new car .. thank you so much Folsom lake Kia !!
We have bought a Kia Sorento from here and a few days ago bought a Kia Niro. It is an excellent car and we are loving having a hybrid car. The dealership did an excellent job in showing us all their cars and our overall experience was good and everything was taken care of very nicely.
Had a good experience working with both Kyle and Cain internet sales. They worked with us for well over a few years to make sure we got the car we wanted. They were patient and well informed and made car buying much easier. We are pleased with our purchase! Kyle and Cain work together and there was always one of them to help us. I recommend them highly.
We had a great experience at Kuni Chevrolet from the beginning to the end. Jerod Horch professionally and honestly guided us through our purchase helping us locate the vehicle we were interested I. We are very grateful for his help and will certainly recommend Jerod to others. Thank you so much, Jerod!
I bought my Ford Edge here 10 months ago and these guys are great to work with. They strive for excellence and customer service is top notch! Their service department is by far one of the best I’ve ever experienced. The staff here always welcomes you with a smile! I highly recommend anyone to Harrold Ford who wants to get the best price and service in the greater Sacramento area.
Honest dealer and non-aggressive sales staff. Good
by K.G. from Carmichael,CA
June 1, 2017
I couldn't find an honest deal at auto malls! I went to Harrold Ford and got exactly what I wanted in 5 minutes. I drove away in a beautiful used Taurus SES, that was 15 years ago and I still love it. No major repairs at all! I'll never buy a used car anywhere else.
Not often do I find a place that actually listens. I had a brake noise that not only worried me, but drove me and all of the dogs in the neighborhood nuts! It only made the noise at certain times, like first thing in the morning, when I was backing out of the driveway. Of course, when I dropped it off, it wasn't noisy. I spoke with Shanna and she suggested that we leave it overnight and the tech would check it out first thing in the morning. Made sense, not sure why nobody else ever suggested that.... Got a call in the morning that they found the noise and repaired it under warranty. All better now. She also suggested a new air filter which I was embarrassed to say had not been changed in the three years that I've had the truck! So, all that and my truck was ready for pick-up before noon. Don't know how they did that because they sure looked busy. I guess the good shops are always busy. But Harrold Ford and Shanna still were able to get the job done in a short amount of time!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
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