Leo was my service writer and he always takes his time making sure I under stand what work is going to be preformed Leo a true professional and I can't say enough good things about him thank you Bob Hebert
We had a wonderful experience when we purchased the car the salesman was very professional and knowledgeable of what he was selling. We???ve been back 3 times for service and I must say the service is second to none. On this visit we had Nick as our salesman he was straight up about what he could offer and what was available I don???t usually go to the dealer for tires they tend to be pricey but when he beat town fair tires price I knew I was getting a great deal. I didn???t have to try and bargain price with him he beat them all and I always get 3 quotes when purchasing something he even fit our car in right away. These guys are doing a wonderful job I will be back.
Sean was excellent in taking care of my needs in an emergency situation. Going so far as to provide transportation to my home after the deal was made, which was an additional hour for him. Matt was very quick with the paperwork as well.
Walked in told them exactly what I wanted and where I needed to be to make a deal and it happened no games no wheeling and dealing. I've been working with Kevin Bancroft for years and he still works for empire keeping going above & beyond to keep the customers happy.
Josue and CJ - calm, patient, and willing to work with you
by rleeman86 from DealerRater.com
December 1, 2018
My experience at Ford Empire in New Bedford was easy due to the service from Josue and CJ. They both were welcoming, listened to what I really was interested in, and got a deal done! The family will use them from now on.
I got my 2013 Ford fiesta with a great sales person JOSUÉ CARCHIPUENDO very nice guy treat you like family if you need someone that speak spanish he is the right person asnwer all your concerns could not happier has a great experience 100% recommended
This by far has been one of the best experiences buying a car. My sales person Chuck Jones was awesome. He took the time to explain everything to me and went over the explorer so I fully understood the options in it.
Chuck is an outstanding sales man and asset to the Baystate Ford team. From the moment we went in to look at vehicles it was very low pressure and customer focused. Chuck took the time to explain all the features and benefits of the new car and find the best fit for us! The management and finance team did due diligence to put together several offers and scenarios for us so we were able to make the most informed purchasing decision. Tony in finance was compassionate and professional. This is a dealer that genuinely cares about the customer. It is also exceptionally convenient as they were able to do the inspection and registration all in house as well!
Thanks Bill! These guys in Brockton are great! I was running behind the morning of my scheduled appointment but was greeted with a smile and a hearty breakfast - love the diner! Had me back on the road and track of my day - thanks again!
Every call was responded to and on a personal level, Customer Service from all was top notch. Sales associate Lynda was very totally involved in my satisfaction and was very personal and was willing to go the extra mile to ensure my satisfaction. Very trustworthy service.
I never thought buying a car would be a pleasant experience (until I went to Colonial Ford in Plymouth, MA). The dealership itself is beautiful. They even have a drive-in carport so you don't have to exit your car when you test drive (which was awesome because it was really rainy the day I was there). It was really cool! Each and every employee who was on duty made me feel like the most important customer they've ever helped. My sales representative was Glenn Smith. He was fantastic! He asked me all the right questions and figured out the best car for me in record time! Glenn worked with manager Dell Roderick and got me the best possible price. Greg Russell made the financial part of this experience so easy! And Winston Bennett rounded out the great team with pictures and congratulations when I picked the car up. There was no hassle. No haggling. No pressure. Just perfect! I highly recommend this dealership and hope you have the same great experience I did. Thank you to all! Sherry Larkin
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