March 5, 2018
Hines Park Ford surpassed and exceeded all of my expectations around the car buying process. I have been in sales for 15 years, so I naturally have a grade other salespeople on a tough criteria. With that being said, I was working on a shortened time frame and was growing increasingly frustrated in working with other salespersons from other dealerships. I felt that I was more of an interruption to other dealerships day than a potential customer. I decided to find another dealership which is when I found Hines Park Ford. The dealership is about a 45 minute drive without traffic from my house. However, in working with Derrick Kyser, I would highly recommend not only Derrick but the overall business itself. The receptionist was friendly and upbeat. Derrick was extremely knowledgeable, timely, helpful and communicated with me in a way that fit my day (text, and email, with a few phone calls in between). But even better was the fact that I genuinely felt like he wanted my business AND also wanted to make sure that I left the dealership with what I wanted at a price that I thought was fair which he accomplished to an exceptional degree. The same day I contacted Derrick, I was in hours later to actually purchase the car (which I didn't plan to do ideally untill Wednesday, but Derrick was so incredibly helpful that I decided I had to buy the same day). There were several obstacles on my end that Derrick handled perfectly, and overall made it easy to do business with him (they say in Sales the salesperson is often the biggest obstacle to a customer wanting to purchase something; Derrick was not an obstacle, but an accelerator!) In my work I very rarely have time to take calls and/or visit a dealership. So we conversed through emails and text messages which was awesome as he was extremely responsive, transparent with great communications. At the dealership there were several staff members including management who went out of their way to introduce themselves to my family and I, thanking us for coming in and giving them the opportunity to help us - which just further reinforced that I wasn't a dollar sign, or a sale, but someone who they wanted to see happy - they succeeded. Derrick was well organized, had everything ready when we arrived, and the staff was great. Dealership was clean, well lit, and thoughtfully laid out. Highly recommend Derrick Kyser and Hines Park Ford to anyone looking for or considering a new car.