I took my car to Kelly Ford for service today. Oil change, tire rotation etc. Brian and his staff took care of it very efficiently. He explained everything and made sure I was informed of the progress. I will definitely be returning to service my vehicle.
In the past I have leased 3 Ford vehicles from another dealership. This showroom at Kelly Ford is state of the art, very impressive. I loved the vintage vehicles on display. I went in with a friend who was in the process of purchasing a vehicle, I had no intentions of purchasing one myself, but I did the next day and couldn't be happier with the service and the whole experience I had at this dealership. Bruno Caetano was my sales person who did a great job, and made the experience stress free. I will definitely recommend Kelly Ford to friends and family who are in the market for a new vehicle.
I just purchased my second Ford product from Kelly Ford and was impressed, not only by their spacious and bright new showroom, but also the attention and care I received in finding just the right vehicle for me. The entire process, including vehicle selection and test drives (thank you Bruno), as well as the actual purchase and paperwork (thank you Ray) was focused, efficient, and smooth. I thought Kelly Ford was great five years ago, but now they are even more impressive! Before leaving with my new vehicle, Adam Hoyt came to personally thank me for my business, to be sure I was totally satisfied, and to let me know that Kelly Ford is there for me always to ensure that I remain a very satisfied customer.
My relationship with Kelly Ford is a long and lasting one. I have worked with Brian Ambrose, Gary and Adam. I am always greeted with a smile and on a first name basis. I have had amazing results all four times.
Our family just had the best time buying a Ford F-150 Lariat and I wanted to make sure I gave credit where credit was due.
(1) Wonderfully Communicative - Jason Lehner, the delearship manager, was amazing. Since we know little about cars but wanted to venture into truck ownership, we turned to a relative who is 1000s of miles away for help. This didn’t phase Jason at all. He answered every text, email and call with care and worked effortlessly with someone he never met in person. My relative is a bit of a hard cookie to crack so we were all impressed at how Jason was able to navigate the rapid fire questions and concerns.
(2) Stellar Price - We did approach other dealers but Waterford Ford simply offered the best price for our custom order. We feel like we walked away with an fantastic price for a brand new 2018 custom Lariat order.
(3) Straight Shooter - Jason never tried to sell us something for the sake of selling. We didn’t feel overwhelmed with the options or that we were making a mistake by not buying an additional feature. He was polite, listened and ensured we were comfortable with the order BUT we never felt pressured to take on more.
The best part was when we finally went in the sign papers! Michael O'Brien, the manager emeritus, saw that I had kids in tow and offered to have the car sent to our home since we couldn’t bring it back on the same day. It made my life so much easier! Seriously. That small gesture made my year. And now I have a gorgeous new ride.
They've always been super nice and helpful. They're not pushy when they think something needs to be fixed. The waiting area is pretty awesome too! Stocked with a variety of snacks, a soda machine and hot beverage machine...they even had Dove hot chocolate! This is my go to spot for getting my car fixed!!
We purchased our Ford Explorer Sport in TX, and when we moved home shortly after we started taking our car to Watertown Ford for routine maintenance. They are very professional, their facility is incredibly nice. I will continue to bring our vehicle here, and highly recommend purchasing a car/servicing your car at Watertown Ford.
Our salesman for buying an EV was Anthony Masone, ultra-competent, non-pressuring, a deft guide throughout the process, not to mention highly affable. And offered candy at his desk to boot! Thanks, Tony, for all your help, leading to a happy ending: a beautiful, brandnew EV (Chevrolet Bolt).
Dean and staff were very helpful in the buying process. I ultimately found the vehicle I was looking for. Dean and staff went over all my options made the paper work easy and painless. Thank you Dean and McGovern Subaru for the good customer service!
Great service on my Cadillac CT6. Would recommend this dealer for both purchasing and for their excellent service
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