Requested an Oil change, installation of 4 new tires and new windshield wipers. I was disappointed with the oil change because the oil use for the change was not the standard synthetic blend 5000 mile change the vehicle came with and has been used for the last six years. It was the non synthetic oil with a 3000 mile change recommendation.
Purchased a vehicle at Clolonial Ford in Marlborough this summer. Staff was very professional, and thorough. They made sure I got the vehicle that best fitted me at a great price. Since then, I’m taking my vehicle there for maintenance and I’m very happy with there service.
Went to Colonial Ford of Marlboro looking for a used but like new car and they had a great selection of what I was looking for. The moment I arrived there was no pressure to push me a car or get me in something that wasn???t right for me. I felt comfortable through the entire process which was a nice change from many of the other dealerships I visited. Any questions I had they were more than happy to give me a direct answer. I got a great deal and it was a quick and pleasant experience. Would 100% recommend shopping with them. I was helped by Silvio and Parish who were great!
Very Good, Lou explained the repairs in detail. Was friendly and offered advise on general maintenance. He was this way with everyone who came in to have their cars serviced. PS the car drove better than it had in years.
Every call was responded to and on a personal level, Customer Service from all was top notch. Sales associate Lynda was very totally involved in my satisfaction and was very personal and was willing to go the extra mile to ensure my satisfaction. Very trustworthy service.
Our family just had the best time buying a Ford F-150 Lariat and I wanted to make sure I gave credit where credit was due.
(1) Wonderfully Communicative - Jason Lehner, the delearship manager, was amazing. Since we know little about cars but wanted to venture into truck ownership, we turned to a relative who is 1000s of miles away for help. This didn’t phase Jason at all. He answered every text, email and call with care and worked effortlessly with someone he never met in person. My relative is a bit of a hard cookie to crack so we were all impressed at how Jason was able to navigate the rapid fire questions and concerns.
(2) Stellar Price - We did approach other dealers but Waterford Ford simply offered the best price for our custom order. We feel like we walked away with an fantastic price for a brand new 2018 custom Lariat order.
(3) Straight Shooter - Jason never tried to sell us something for the sake of selling. We didn’t feel overwhelmed with the options or that we were making a mistake by not buying an additional feature. He was polite, listened and ensured we were comfortable with the order BUT we never felt pressured to take on more.
The best part was when we finally went in the sign papers! Michael O'Brien, the manager emeritus, saw that I had kids in tow and offered to have the car sent to our home since we couldn’t bring it back on the same day. It made my life so much easier! Seriously. That small gesture made my year. And now I have a gorgeous new ride.
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