I bought my Honda Accord from Jeremy 5 years ago. I got a new phone about 6months ago and it has been nothing but trouble as far as staying connected with the car. Jeremy has helped fix this problem multiple times and never seems to be bothered when I show up for help. He greets us with a smile goes right to work usually has us back up and running in about 2 min. Jeremy is patient, kind and professional and that is why we will continue to do business with Cawood!
We have been dealing with Jim Shepherd and crew since we moved to Richmond in 1995 and refuse to go anywhere else for sales or service. We've always received service with loving, caring, "family" excellence. We just bought a "new" used vehicle for my wife and got a better deal than any other dealer. I bought my Focus from Jim Shepherd years ago, sight unseen. Told him want I wanted in a car as I needed one. He arranged all finances and picked me out a car that exceeded my expectations and with a lower price and payments than expected. Same as today with my wife needing a "new" used vehicle. Walked in, told the team what I needed and what I could afford and they set my wife up in a "like new" Mercury Mariner with all the bells and whistles at 2.17% APR which is fantastic. Just took my car in for service and good going over as it's high mileage with orders to "fix/change/flush anything that needed fixing." Instead of a high dollar bill, I got a reasonable bill for only necessary upkeep and good for another 20K miles all within one day, car washed and cleaned upon return. Greatest service department in my life. One cannot say too much about the team at Shepherd Sales and Service. In all honesty, if you're going anywhere else, you're doing yourself and your pocketbook a disservice. May God bless Jim Shepherd and his team as you will not find nicer, more caring and helpful people on this planet. Going anywhere else...is just wrong. God bless you in your travels and be safe out there.
Robert Heppler has help me with getting a new truck for 6 -8 years real good at what he does dealership is very nice and clean people are nice and friendly When looking for new or used will keep going back to see Robert THANKS AGAIN
Mark Herren has been my salesman for years. He is very easy to deal with. He explains everything in detail. With 3000 down he got us a lease payment of 124 per month!! Thanks Martk!! Keep up the great work. Makes it worth the drive.
I've been to Carite in New Baltimore 3 times for service. The employees there are all so kind. Today I delt with Jim and Tim in service. They were fantastic. I feel that they are very honest. That is where I will always bring my vehicles. Thank you!
The service department took care of my car better than expected. Specifically Eric, the Service Manager, has one hell of a good mechanic in Mr. Jimmy Taliaferro. I was even able to meet and spend some time with the Chesterfield CARite Manager: he too was very kind. The entire team took care of me and I will most definitely return. As a disabled Vet I want to thank the entire staff!
Took my truck in, to have a cover put on the back. My appointment was for 2:00 pm to install cover. I left
the dealership at 4:30 pm. It took to long for them to install. I won't go back for any service.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.