Kenny was my salesperson and he worked quickly with me to get me into a car after I had a bad car accident. I had a great experience the first time I bought there and so it was natural to see what they had this time; and it was my dream car. I went up on a Monday and drove off on a Thursday. This is a very honest dealership with professional salespeople and managers. They stand by their vehicles and their prices are extremely competitive.
Steve Kozar was our sales person. No pressure . Got answers to all our questions quickly. We found a great car at a fair price . Steve is very personable and accommodating. When we picked up the car we were in and out in 30 minutes and the car was fully detailed and they had addressed any issues we raised during our test drive and inspection to our satisfaction. Overall a very pleasant car buying experience. I’d recommend you see Steve if you are looking for a quality ride.
The entire process was flawless and great. Beginning with Angela my first contact, to Bob, the salesman and finishing with Angel. Everyone was professional and very friendly. Bob's knowledge of the car on the test drive only made me more eager to purchase the vehicle.
By the time I made it to Stephen Toyota; I knew exactly what I wanted, I just didn???t know from who. I had been shopping around and comparing salesmen pitches, which is truthfully exhausting. When I met with Saeid Heydari, it was different. He made the process about me and what I wanted. He didn???t try to jazz up and sell me a car or features I didn???t need- but had me lay out everything I wanted (and didn???t) and just made it happen. He was patient and fought for me, as a customer, to get what I wanted for the price I wanted. No matter how many times I sent him back to the ???big boss??? for a better price or to add or change something, Saeid did it with a laugh and smile on his face. He didn???t just sell me a car; he sold me his trust.
16 years of fantastic,professional & friendly service
by Godislove from DealerRater.com
November 30, 2018
I've had dozens of excellent, professional, courteous and friendly service work over a 16 year period. ALWAYS treated like a valued customer, ALWAYS treated with respect and kindness. In return, I have also treated them exactly the same. No bad experiences here at all, unlike Crowley in Forestville, who took my money and gave me the WORST experience in car service in my entire 58 years. Stephens is a cut above the rest. Organized, professional and articulate. Biggest mistake I made was not buying my new car at Stephens. I've never had one single bad experience.
Recently purchased a Buick Regal from Stephens Buick GMC. The salesman Mike and staff were professional and a pleasure to do business with. Interior design is attractive and exterior is really sharp and car is nothing but smooth riding.
Salesperson Boris Lukic did an exceptional job helping me return my leased RAV 4 and picking out another car. My friend recommended him and has turned to Boris for his car needs for many years. Boris has never disappointed him. In fact, everyone I dealt with at Stephen AutoMall was very friendly and helpful. I highly recommend Boris and this dealership to others.
I purchased an used Buick Regal. I drove all the way from Milford to Bristol just becos of Mike Collins and the car pricing. Mike is awesome to work with and super responsive. No pressure or no Stress. I love my car, super clean and worry free driving. Marian was great, very polite and friendly. Loved the place and people over here. All smiling and very helpful. Keep it up folks!!!
My son dropped his Rav4 at Hoffmans (he lives in Boston) to trouble shoot computer alerts because I suggested Hoffmans from previous experience. The issue turned out to be a leaking windshield that was incorrectly installed by another business. Water caused electrical faults detected by the cars computer. Mike Fuhr did a fantastic job coordinating with the windshield company and the insurance company while keeping me up to date on the repairs. Car runs great and the inside was sanitized and is free of the previous musty smell. What could have turned out to be a real hassle was a pleasant experience thanks to Mike. Cars are becoming more or less similar due to competition and dealer service is becoming a much larger discriminator. I highly recommend Hoffman Toyota as a great place for service. THANKS
From the moment I walked into the showroom I felt comfortable. Morgan was extremely knowledgeable about the vehicle I was looking at and made the whole process super easy. His team was fluid and efficient. He called me at 11:00am to tell me about a Chevy Cruze that was available. He asked if I could be there by 1:00pm and I was home in my driveway at 2:55pm with my new car. Perfect experience.
Well this is rare for me and I never thought I would have such a great time again with a car dealer. First let me say I am sure I join a long list of happy customers that went to Ingersoll of pawling. Dylan and Torrey were way better than all other dealerships with helping me with my needs and wants. Other dealers can learn from them on just how to treat and make a customer feel relaxed and not pressured in the car buying experience. If u have a chance or the time to visit this dealership(Ingersoll of pawling)I am sure all of your needs with be addressed and handled with people that really care about doing whatever they can for the customer. And if your lucky like me you might meet the "owner" and then u will understand and realize u came to the right dealership. Great people doing a Great job,Thanks again,Tony
The other day I stopped by Ingersoll of Pawling to just mention the my tale light was out. I wanted to know which light I should buy to replace it. The staff member I talked with immediately told me they would look at my car, took my keys to the service department, and had them check out my vehicle. I didn't have to wait very long. My car was looked at in a very reasonable time frame, and on top of that, the dealership replaced the bulb at no cost to me. As I was waiting the staff was friendly enough to occupy my time with conversation and coffee. This dealership has top notch employees and service. I would definitely recommend Ingersoll of Pawling for repairs, and much much more!
I've used the service department several times and have been very pleased each time, though one time they changed my license name plate without my permission which did not make me happy.
Regarding their used car buyingnprocess, they have a good selection of cars but I found them to be OVERPRICED.
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