Bought a new car today and it was the smoothest experience I've ever had doing so. Jake was in communication with me from the time the car was on the truck on its way to the dealership, notified me when it arrived, and was patient with us throughout our test driving the car for over an hour. Then he took care of all the financing while I was at work so all I had to do was show up and sign. If they have the car you want (or can get the car you want), I wouldn't hesitate to give them a chance.
What's not to love?
by txnadia from Atwater, Ca
December 11, 2018
Traded in my over-priced Chrysler Pacifica lemon for my Denali. Huge difference in performance and comfort. Love it! Wished I had dumped the Chrysler sooner.
Smooth process, we negotiated over the phone because of distance and everything was as promised when we arrived to take it home! Would definitely recommend them!
Very comfortable, lots of options, good looking
by FLGator from Gainesville, Florida
December 28, 2018
Has all the room we need with 3 kids in car seats, plus the additional space behind the 3rd row for luggage or cargo. The captain's seats in the 2nd row are heated and allow for 4 adults to ride in comfort in 2 front rows. The cooled front seats are my favorite option as a FL resident!
They tell you up front that they sell salvage title vehicles from California that they buy and repair themselves. If you are a customer who buys a late model used car with low miles and drives it for 10 or more years, this place is ideal. I got a 2016 Camry with 16,000 miles in near perfect condition for thousands less than I would pay for the same car at a dealership. My only complaint was the finance manager trying to add things to the price which is typical for a car dealership. Once we came to an understanding on that, I got a fair price and drove away happy.
by YukonFan from Monticello, KY
January 1, 2019
Smooth ride and performance
Good mpg for size of vehicle
Seating for 8
Great family vehicle for anything from travel to around the town
Would recommend this vehicle over and over
Brad helped me get out of my current lease and into a brand new vehicle with a new lease. He is the BEST! Love my new Jeep! Everyone was awesome to work with from finance, to sales to service. :)
by EGonzalez from Humble
October 15, 2018
$25,000.00 vehicle, engine broke down after driving 160 miles, extended warranty purchased don't want to pay because has not been 90 days after purchase and dealership is giving the runaround to repair vehicle.
Brad was awesome to work with! Very detail oriented, moved quickly and was thorough and his follow through was on point. Not to mention he is a blast to work with which makes the stress of buying a new car so much more fun! I would highly recommend Brad Malmgren!
Exceeded our expectations
by Paul and Donna from Renton. WA
November 28, 2018
Car is comfortable, excellent handling, and very responsive to acceleration. Ample features for comfort and convenience. The rain-sense feature is wonderful and windshield wiper design cleans window completely
Josh Spenst,is a excellent service consultant, very knowledgeable .
Great family friendly vehicle.
by JAYS Wheels from Abingdon, Va.
October 18, 2018
Super travel vehicle, lot of room, large storage area, drives great. With the 6.0 engine has all the power you need for towing or hauling. Front and rear air makes trips so much more comfortable. Luxury seating compared newer models, make passenger travel sooooo comfortable. With AWD never worry about getting stuck . Great vehicle...
Great customer service! Was willing to fight for the best price possible, and work with my situation. Was kind, willing to listen. Ramone and Bryson were very knowledgeable and able to answer all questions.
This car is my favorite
by Ali from San Jose
October 21, 2018
This car is liable Smoot very nice car I love it I wouldn’t selling but I need money otherwise I would’ve really nice but It’s a good family car
Cris Myers was amazing! He was not pushy and did not put pressure on me to buy. He answered every question I had. I would come to him to buy another car any day. I highly recommend him to buy a car from.
Best family SUV
by Chrissymomtomany from Fort Worth, Texas
October 29, 2018
SUV is luxury and great for families. Great in bad weather, lots of cargo space in back, very smooth to drive! I have owned 3 of these!
This is the best car buying experience ever. I have bought many, many cars over the years and each time, I came away feeling like I got taken advantage of. I feel that Doug Smith Auto does have the best prices around. And from experience when we have used their repair shop, they are honest.
by Singleton Crew from Beaumont Tx
January 3, 2019
Perfect fit for when I have 6 of my grandchildren with me and storage is great having to transport a baby stroller and my husband Walker and have groceries.
The only problem is we sometimes smell strong odor of gas. But there isn't a recall for it. We taking it in just as soon as we can get my second car running .
This vehicle is amazing for a family of 5+. Only have had to invest in basic car repairs. Really reliable. Also a good choice if you're traveling with a wheelchair everywhere you go. The space is great. 3rd row seats.
Quick and Easy way to get a car. I would recommend West Auto. Thanks to Ishmael and Karlita for their great help by giving me the prize that works for me. They were showing a good customer services in many ways. Gooa place to shop for a car.
Great used car in great shape.
by Jeff M from Charlotte, NC
September 29, 2018
Very roomy and comfortable. Plenty of let room in the back for adults and kids. Lots of power for towing and hauling and s very smooth ride.
Quick and east getting a used car and the service was great. Had a great selection of cars to choose from and alex was very helpful
Drive like a king with the family
by Nick JDtech and father of 5 from Tampa, FL
May 26, 2018
It’s a 2012 Yukon XL Denali. I mean there’s not a lot more to want. I just took a a 22 hour trip one way with three girls and the wife. Two Tv screens, comfortable seats, with 80/20 bench second row, 13 year old had the whole third row to herself and they were all comfortable. I’m glad I bought the XL because we still had plenty of room for our baggage. Enough about that let’s get to me. I didn’t hear any whining or crying because the kids were all comfortable and entertained and could control their climate control. So definitely a plus for me. For me and the wifey separate audio surround sound Bose from the rear with hard drive, Xm, iPod, hands free Bluetooth, all controlled from the steering wheel and dual climate control up front. Air conditioned seats that rejuvenate you after sitting too long but don’t leave them on too long or you’ll be a popsicle. Sunroof for to pop open in the rain for instant fresh air. Blind spot detection for ease of changing lanes and back up camera. Oh and my favorite part the 6.2 litre engine that would send a mustang quivering in the corner from being spanked by an 8 passenger vehicle. I never once was sore the whole trip and enjoyed the whole trip.
The last thing I will say is with all the creature comforts, the active auto ride load leveling suspension, and the 400 hp engine, it looks amazing and makes you feel the same driving it or standing by it. Total package when it comes to family
Thank you Scott for a great out of town buying experience!! Scott responded promptly with lots of information. We made an appointment and did a full live video viewing of the car. Scott pointed out all defects. When we arrived for the purchase everything was ready to go. Thanks again!!
Great car. Not as comfortable as my 2005 XL.
by JC from Buford, Ga
December 20, 2018
Fun to drive. Technology is great, but not as intuitive as it could be. Plenty of room and storage. Better gas mileage than my wife’s Toyota.
I won’t ever go anywhere else for a car. My Volvo saved my life. I love Ken Garff as the only dealership in Utah. I wouldn’t be alive if it wasn’t for them.
Great ride, very roomy
by LDSwitzer from Winston, GA
December 13, 2018
Great SUV, will buy another Yukon in the near future. You get what you pay for. They know how to build a roomy, dependable, truck that looks great! Only gripe, just wish they’d bring back the charcoal color!
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