Great experience with Deb, she took her time and knew our needs. Very friendly and totally helpful. Also dealing with Chip Reuter was pleasant and helpful. Got us in the right car. We now own two Hyundias! Our first is nine years old both from Jones Junction.
I visited and subsequently purchased a new Ford Escape at Norris on Nov 8 2018. My salesman, Jason Catanzariti, was awesome in his knowlege of the Escape and the Edge. He explained to me all the bells and whistles that the Escape and Edge had. It took me a while to decide between the 2 modles and Jason was very patient with me. I recommend Jason highly. Also, the FI Manager, Will Watson, handled the financing of my new vehicle and the extended warranty very quickly and professionally.
Heritage Honda in Westminster gave me hands down the best car buying experience I could???ve asked for! They made the process so easy and worked with me every step of the way. They were willing to work with me and make it less stressful. I will definitely recommend them to everyone and will use them in my next purchase!!
Ryan is one of the best salespeople this dealership has. He is a very technical person and he definitely knows his cars. He explained to us almost every question we asked in a technical perspective. We were to 4 other dealers before this dealer and thought this dealership would also push us towards buying their car but these people are really nice. They didn't try to force us in taking their car but rather helped us understand exactly what we were looking for. Starting from the Email from Lori till the purchase from Ryan and Robert, my experience was very smooth. Robert is definitely a nice manager as well. We ended up buying our favorite Honda Clarity from this dealership...:)
I cannot say enough about how wonderful the staff is at Heritage Honda Westminster! Ernie was very patient and provided outstanding service. I did not feel pressured, and he was extremely courteous and professional. It was a great experience, and I absolutely love my new Honda CR-V EX-L!! I highly recommended this dealership and Ernie Kosmakos! It was also a pleasure working with Stephanie Proukou in Finance and Bill Spradbrow!! Thanks!!
Service department there is a young lady by the name of Blake, she was the most respectful and friendly person I have met in a while. Blake seems to be very knowledgeable in her field.
Kudos to Blake at Northwest Honda Owings Mill
I can’t even begin to explain how satisfied I am with my experience. This was my first time buying a car so initially I was very nervous. After meeting Derrick he assured me that I was in good hands. The gentlemen at the dealership not only got me financed but with the help of Jerry, I was able to get State Farm insurance as well. Jerry, Derrick and Joe will have me and my family as valued customers for life. They made sure through every step I was comfortable and had a good understanding of what I was walking into. Thank you so much to the entire Honda family.
We interacted with Robert Wilkie at O'Donnell Honda. I only have positive things to say. He was not pushy but was quite knowledgeable, and gave us time to make sure it was the car we wanted. We wound up buying the Clarity at the price we wanted. I would go back!
All I can say is O"Donnell Honda is convenient and the staff at the showroom is friendly atmosphere especially the receptionist. We have never been here before and I have been comparing Honda dealership for the last week or so and have done research shopping around where we can get great service and competitive pricing for the car we are looking for. I have received numerous e-mails from other competitors for our business. I have four e-mails from O'Donnell and one of them is Shayne Wilson. I was impressed with Shayne how professional he is over the phone and did not feel pressure and most of all he seems sincere how he can provide us the service and best quote that he can offer me. We have been buying Honda cars since 1980 and we have few bad experience with car salesman. In any event we met with Shayne on Wednesday November 14,2018 and it was an easy process and feel comfortable dealing with him and come to a conclusion that we have a deal. Today we pick up our car and he assisted us to make sure all the registration is filed with MVA and we got the new keys and we gave him our Car Title and we signed it. Its also cash transaction so it makes a big difference! Definitely will send more customers to Shayne .
New 2018 Accord from Mr.Khan. !!!" - Very Happy Customer
by LValluri from DealerRater.com
November 7, 2018
I just came in to look at a few cars and ended up buying one. Mr. Mohammed Khan was excellent in guiding us for the best possible options for us and helped us select the car which best suited our needs. Despite numerous questions he gave us all the answers patiently and after 2 detailed meetings we are finally taking the car home today.
This was my first time buying a car and I was really worried about it. I was not sure regarding how the whole car buying process works. Mr Mohammed Khan made everything so easy and convenient for me. He had previously helped my cousin get a new car as well and I came back to him on my cousin's recommendation. And I must say I was really amazed by the effort Mr Khan puts in to his work. AWESOME PERSON to deal with. I never imagined car buying would be such a fun experience. Anyone who is looking to buy a car without being stressed and pressurized should definitely visit O'Donnell Honda . The finance manager Mr. Rajeev was equally helpful as well. He really makes sure that his customers get the best possible deal. He walked me through each step and explained everything in detail regarding the financing part Overall great team work by the employees enabling the buyers to get their dream car easily.
Negotiated a deal before hand via email, then visited the dealer. The negotiated deal was honored, the car was in stock, I paid and was out the door. Process was simple, all involved were nice and easy to deal with. I highly recommend this dealership.
I don't usually do reviews, but the car buying experience at Odonnell was really impressive. No games. No pressure to "drive the car off the lot today". They quoted a good price from the internet and honored that price. The salesman was very knowledgeable about the options on the car, and the inventory was good so there was a great choice of colors.
We recently had an unexpected need of a replacement car, and Kenny Kang, Dale Boswell, and Rajeev (finance mgr) made our experience efficient, friendly, and pleasant! I have recommended their sales and service ever since buying my first car from Bill Prince at O???DonnellPontiac, and now that I???m in vehicle sales, myself, I appreciate high quality & honest sales staff even more than back then. Every car my family has bought from O???Donnell over the years (all preowned) has lasted and served us well. Their service team always got a kick out of my last name, too... bonus laughs for this O???Donnell from Ellicott City! Lol! Thanks guys!!
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