After 30 years of membership I FINALLY used the Costco Auto program and was introduced to Tom Daniels. He is GREAT! I don't live in the customary 25 mile radius to Earnhardt Honda so our first contacts were limited to Email and Text (my choice). Our first meeting was so laid back; no pressure but with a determination of "lets make the deal that you want;" AND get you home before dark. And they did. When I drove off in my brand new 2018 CR V I experienced a euphoria never felt when I bought a new car. It was clean, prepped and pre-tested CORRECTLY. Tom had listened to what is important to ME about my car and took the time to make sure I knew how to make it work to my best advantage. The 3 hour ride home was a PLEASURE; the way I always imagined it should be. THANK YOU Tom Daniels! Gail Carlmark
Will drive it forever
by PuccaBean from Philadelphia PA
January 12, 2019
The Honda Accord has won so many awards over the years for a reason. Just as you would expect from any midsize Japanese sedan, the value is hard to beat. The exterior styling is modern without being overachieving. Personally I think all the chrome accents give Accord an upscale touch. The interior is very well laid out with all the controls in intuitive places (I own the LX model which doesn't have the touchscreen audio controls). The materials are a good mix, neither feeling too cheap but definitely won't be confused for a luxury sedan. Gas mileage is great. I live in Philadelphia where there is either a stop sign or red light at every block, so my city gas mileage is nowhere near the EPA estimated (I'm lucky to get 17 mpg in center city Philly), but on the highway, especially on longer drives, it will achieve over 40 mpg in eco-mode (over a 600 mile range on a full tank). However, this isn't to say the Accord is without its shortcomings. The voice controls seem to be very difficult to operate and it never understands what I'm saying. The cabin is not well isolated from road and wind noise at highway speeds. Despite being one of the better CVT transmissions I've driven, the shifts can be a bit untimely and unpredictable, particularly on twisty and hilly roads. All in all, every time I ride or drive in another modern midsize sedan, I'm still convinced the Accord is better.
Jose Melo was awesome I would definatly refer anyone looking to buy a new car to him. And if I'm ever in the market for another new car he will ne the first person I call.
by Tigah from Hollywood, FL
January 11, 2019
This my tenth Honda that I’ve owned. I’ve got three problems with this sport trim. From bad to worse it goes as follows;
•1-there’s this grinding rotating annoying front wheel noise.
•2-there’s this awful wind/road noise that’s seeping in from the window and/or door area.
•3-front seats are extremely uncomfortable.
I only have 11k on this vehicle.
We were looking for another GMC Terrain, salesman took his time to show us those colors and interiors available. 2019 GMC Terrain Denali caught our eye. Test drive and it was a done deal, fabulous!
Honda builds cars built to last, but not perfect.
by FrankLS3 from Passaic, NJ
January 1, 2019
In the summer of 2017, got a 2012 Honda Accord with low miles (only one previous owner) at a good price. Many friends (some Honda loyalists) told me to go with a Honda for my next used car purchase. So far so good except for two items. One, the Takata air bag recall that most people already know about. Thankfully, the service appointment to replace it was a short one. Second, and this has happened twice so far...the driver's visor (with vanity mirror) to shield the sun has twice fallen out of place despite limited and gentle usage. It was able to be fixed both times, but this is not in keeping with the usual fit and finish one would expect from a Honda. Other than that, however, no further complaints.
Always is prompt to handle my needs, has always been in a timely manner. Steve advised me of what my car needed. Kevin explained to me about the callabration process.
by 1st Time Honda Owner from Oakton, VA
January 11, 2019
This car met all of my needs in the areas of comfort and safety. The back up camera is better than most (very large clear screen), a USB port in the console, CD player, daytime running lights/fog lights. It's sporty and has dual exhaust that make it a peppy 4 cylinder when needed.
First time buying a salvaged vehicle so I asked a ton of questions which Jason was honest, forthright and very helpful. Bought Nissan Titan truck over a year ago and never had a problem with it. Runs like a monster and looks great. Would definitely buy here again.
One of the best cars you can buy
by JayFell15 from Tallahsssee, FL
December 5, 2018
As I’m sure you know, the Honda Accord has made quite the reputation for itself. After driving it for over a year now I understand why. So far I’ve had no issues except replacing the battery and brake pads (but that’s pretty standard with ANY vehicle, things wear out). I’ve put over 45000 miles on it in 1 year (I uber and travel a lot) and she still rides as smooth as day one. Can’t go wrong with an Accord.
I highly recommend Surprise Honda. I had been car shopping for a few months, but Surprise Honda is the only dealership who impressed me.
Every single person I met at their dealership was super friendly and helpful! They didn’t waste my time looking at cars i had no interest in.
They really listen. They showed me the exact car i wanted with all of my “must haves.” The facility is gorgeous. I’m looking forward to my service appointments and the Starbucks coffee!
Power and efficiency
by KLaker from Angola, IN
January 13, 2019
The vehicle had good power for a smaller engine and provided surprising efficiency. The ride was acceptable even on long journeys. Shifting through the gears was smooth.
Alex is really nice and very personable I am definitely going to return!
by JG from Richmond, Va.
January 13, 2019
I previously owned a 2004 Honda Accord. This 2017 is a great car also! It meets all my expectations. I wanted a 2018, but found out that Honda was no longer going to make 6 cylinder accords. I am happy with my purchase.
I went here to test drive a Ridgeline after previously speaking to internet department Scott Collins. They offered to value my car for trade in. I had previously shopped around and got OTD quotes on Ridgelines and Surprise Honda in the end had by far the lowest price. They also valued my trade in a lot higher than anyone else.
I was ready to buy, but wasn't going to unless it was a deal I couldn't refuse. Well I got that deal. Jorge in finance was very nice even during a couple back and forth haggling sessions ¿. Overall I will definitely be back here to get my wife a suv in a few years! Oh and the Store itself is very beautiful and I appreciated the nice Starbucks machine! Thx!
Excellent car purchase
by JackS from Vero Beach, Florida
January 13, 2019
This car was everything I wanted plus more! Ride is so smooth and still has that new car smell which is awesome. Great ride, great purchase.
So this will be my second car from Coulter nissan in surprise that I have bought. Everytime they're so pleasant and relaxed. Jan Lieberman was my sales pro and I will forever go back to him. Straightforward, honest and great communicator. I took a couple days to consider options and had him ride around in several vehicles with me. He treated every car ride like the first and was very patient with me haha this facility and staff are so customer oriented and worked with me to close a fair deal that I was more then happy with. Grateful for Jan, Justin and Leon for all they did and the promises they kept. My family will definitely be returning to them!
Nothing fancy, have put 44000 miles in 7 years
by Esther's car from Eureka, Montana
December 17, 2018
Just very good dependable transportation that just needs gas and an occasional oil change.Sometimes I wish I had an Accura , but the old Honda Accord does everything you want an automobile to do without nickel dime you to death. ,Very dependable car that still drives and looks new just like the day we bought it!
Best Car Buying Experience
Came into to Surprise Honda after shopping some other dealers in recent days. Met with Jeff Pordes who was extremely professional and helpful in showing me the type of Mini Van I was looking for.
The best part of the car buying experience was the no hassle no nonsense and was in and out in a matter of time.
The facility was brand new and would recommend both Jeff Pordes and Surprise Honda when purchasing either a new or pre own car.
by mmill328 from LOUISVILLE,Ky
January 14, 2019
This car is just what I was looking for. I was driving a Charger so I'm used to plenty of room and power. This is more of a mid-size car with plenty of interior room. The engine is a 1.5 L 4 cylinder turbo which makes it great on gas and has plenty of get up and go.
Requested information about a vehicle by email only, no phone number was given. Salesman called another person associated to me and was rude to them. Hung up when the person tried to explain they didn’t know what he was talking about. Salesman then finally emailed me saying that it was not okay that I gave someone else’s number. Very rude, will never buy a car from this dealer.
Most reliable car, perfect for family!
by Jackie & Chris from Boise, ID
January 6, 2019
Our Honda Accord has been the perfect fit for our work and family needs! Very reliable, great gas mileage and the car just looks good inside and out!
Jasmine did a wonderful job. She was professional, and friendly. I appreciated her help with this transaction. I would return to this dealership to work with Jasmine again.
issue with ANC - no known fix
by jdegennaro001 from NJ,
January 14, 2019
A few days before this past Christmas I moved from an Altima lease to a ’18 Accord EX lease. I ended up paying a little more than what I wanted but was happy with the vehicle features. Unfortunately, immediately (let me note that I accepted the vehicle with less than 10 miles on it) I began having an issue with the vehicle. At certain speeds (mainly the normal traveling speeds), there will be a consistent, high pitch feedback / vibration from the speakers. It is an unmanageable noise. When I raise the radio volume past a certain setting the noise will cease. If I have others in the car, this is a major nuisance as nobody can hear anyone else.
I have had the car checked by one of your service technicians (who had been helpful to date) and was notified that this is an issue with the Automatic Nosie Canceling (ANC) system. Most disappointingly, I was notified by the technician that this is a known issue with the ’18 Accords and that there is NO KNOWN FIX. And the issue apparently is worse in cold weather. I brought the vehicle back for a second repair as there was a procedure that he wanted to execute as recommended by engineering. Unfortunately, that procedure did nothing to remedy the situation. I was instructed that my only options at this point are to drive with an open window (as that disables the ANC) or unplug the ANC (but not know are the potential negative downstream implications). The service department also said, engineering at some point will have a fix and basically I just need to deal with it.
I had an excellent experience thanks to Alan g. Garcia-aros. I would recomend this to friends and family. And o hope to do business with mr. Alan some time in the future
Best Car I Have Owned
by Ben from South Bend, Indiana
January 13, 2019
I bought a 2018 Honda Accord Sport 2.0T Manual in July. It has been fabulous. I was attracted to the Accord because of the availability of the manual transmission and upgraded engine combination, unique among sedans today. I came from a premium brand, so the Sport trim didn't have all the features I would prefer (if only the Touring came with the manual!), but since owning it, I am very pleased. The active safety features work very well, and the infotainment is easy to use. Fuel economy is excellent, as is the performance. Great value for money, too! I would recommend this car to anyone.
Will deffenetly recommend this dealership to anyone that is looking to buy a car. Our sales man was Alan Garcia and he is awesome. He explains everything very well, does not pressure you into buying anything you don't want like a lot of sales mans do. I think it's very important to have great costumer services the whole time we were in there Alan kept conversations goin that time flew by and it all went by very fast. We had our two baby girls with us he rough us some goodies from upstairs so we can feed them. Anyone go on there and ask for Alan Garcia ! Execellent Costumer Service. We walked out with our new 2018 Honda HRV and we love it . Thank you Alan !
Honda Accord was the most reliable car I had.
by Greeneyed from Ruther Glen, Virginia
November 10, 2018
I was young when I bought and was stupid for trading it in for a new car. It was I believe a 2006, 4 door sedan fully loaded. Live and learn. I haven't bought a brand new one yet, but I will. I never had any issues with that car.
Arnold was great! No nonsense and straight to a fair deal!! Highly recommend him and this dealership. Whether buying new or used they are fantastic.
Super sweet ride, great value certified preowned.
by Nanc from Milford, PA
January 6, 2019
Reliablility was first priority. Style and technology was huge bonus for me. Ride is comfortable, rear and side cam awesome. Car buying process was smooth after much anticipation of stress turned into best experience. Im very happy right now!😊
We had a great experience purchasing our vehicle from this dealership. Barbara and Kylor were absolutely phenomenal. We purchased an electric vehicle and they did everything in their power to get the car charged and ready for us. Honestly, they went above and beyond to ensure that we had adequate equipment for the vehicle. We were able to ask questions and received knowledgeable answers. If they didn???t know the answer right then, they researched it and within minutes had an accurate answer. The energy of both Kylor and Barbara was fantastic. They seemed just as excited about the vehicle as we did and that was greatly appreciated. If you are looking to purchase a vehicle from a place that puts all the information right out there for you honestly (no issues they are trying to hide), and allows you time to make your decision (doesn???t rush you into an answer), we recommend this dealership and seeing Barbara and Kylor. Even the finance department was pleasant and knowledgeable.
If you enjoy driving. Get this car
by Clobber8 from Kelowna
December 22, 2018
If you love driving and don’t care how perfect get into the back seat, get this car. It just screams fun. It comes with a 6 cylinder and I think the HP is around 300hp. It’s so light and with the hp it F.......flys. Don’t get me wrong there are faster cars out there but it’s budget friendly and has the quickness and finishing that makes not care it not a Audi or BMW. Honda quit making the coup and I hope they come to there senses and make them again cause I’m first in line
Appreciated all the help and the willingness to get the deal done. 2nd car purchased from San Tan, satisfied on both occasions. Would highly reccomend to anybody looking fo a car.
by Admitter from Brooklyn NY
January 12, 2019
The best car i have ever had.
Never gave me any trouble.
Loved it. I strongly recommend this car.
Its cheap and very spacious. Runs smooth and good on gas.
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