In early November my wife and I decided to purchase a new truck and began visiting several dealerships in the Denver area. We settled on Emich primarily due to the experience we had with Chaz Valdez and a conversation that I had with Wade Seymour. Chaz took the time to understand what our wishes were re: a new purchase, patient with our questions and considerate of my wife and I as we deliberated on making a purchase and selecting just the right vehicle. We are satisfied that we got the best deal and are secure in our decision to buy the vehicle from Emich.
I always have excellent customer service, as well as maintenance of my car. All employees are helpful and professional. They even compensated me with a credit for waiting an unexpected amount of time. I didn’t even have to complain! All around I recommend this Honda service center for their excellent customer service and awesome work they do for maintenance.
It was great that Groove definitely had the lowest price on the vehicle we purchased. Even better that Zach was our sales contact. He kept in touch with us over the buying process and ensured all was right. I think Groove Toyota is one of the few dealers that realize that the old rules don't apply in the new internet age...as customers are well informed on their purchases. Other dealers were playing the same old deception games. Great job Zach and Groove Toyota in South Denver!
Though I had an appointment, it took about 3 hours for an oil change and the maintenance (tire pressure check, alignment, car wash). I thought I would be there no more than 1 hour. I appreciate Conner advising me of the cost of a part which was prohibitive and he did not order it. Something we both agreed to. (Over $600 for a fog light glass which had been broken by debris flying into it and breaking it) The staff are fine, but you need many more technicians to do the maintenance.
Ron is extremely service oriented and Knowledgeable. He took the extra time to stay in touch and keep me posted on any new specials coming up. I enjoyed the whole experience. Ron is great! Thank you for everything.
Was very unprofessional and wasted my time during my visit
by justPrice from DealerRater.com
October 7, 2018
I came to find out about the prices on their Honda Fit cars. All I wanted to know was the cost of the lease and the financing options of the cheapest car on their lot. When we parked our car, James Maxwell was standing at the entrance to the building. He started by asking if he can help us with anything. I told him we just want the price for the cheapest car they have. First, he mentioned that all the prices are on the internet but with a slight difference on the tax for different locations. Then when my wife and I asked him about the exact price, he refused to even try and find out what it was if we are not going to test drive the car. I never test drive a car when I buy it and I told him that I don't have enough time to do it and that I just want to have a price so I can compare with other cars. He said he wasn???t going to do that, so we all stood up and he escorted us to the door and was holding it open until we left... He made us feel completely unwelcome. I did not like it and right before I got to my car, I came back to get his name. He gave me his card and I left. While my wife was driving away, the Manager of the place came to our car and asked us to wait. It took him 3-5 min to talk to us and give us the prices that we came for and answered all the questions my wife and I had. It was very unprofessional for James Maxwell to behave like that and waste my time. Really hope that more people like his manager work in those dealerships and not people like James. I would give him 0 stars if it was an option.
We had great service. Our advisor, Maggie was very helpful. Snacks were a nice touch. Would like to see fresh fruit or something other than coffee or water, but overall everything was nice.
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