When shopping for a vehicle most know it's not an enjoyable process. Well I can say Herb Michael was a pleasure to work with. He was very knowledgeable and patient. I can easily say when it's time to shop again I will absolutely use Herb.
I made an appointment for a Saturday and was told the service would take an hour and a half. It ended up to be a four hour wait. My service representative was great and apologized, but I think this was a little excessive for a routine service.
I have been coming to this location for over 12 years some experiences not so good but this time for an oil change , which turned out to be a new battery and rear brakes by far was the best and they didn't try to sell me anything not needed just to make sales. Being honest is the best way to attract new and repeat customers.
Starting with Aaron who was very kind and knowledgeable and ending with Chad in finance,my experience was very nice and not stressful at all,just what I need it!Thank you so much for the exellent customer service!
I dropped my car off for an oil change, tire rotation and some other services. The service was completed in a timely manner. When I returned to pick up my car I experienced a problem with my battery and a sound that my car was making when I turned on the heater. I went back to the dealership and Kam took care of the problem quickly. Thank you Kam for helping me on Saturday Dec 1st.
I only shop at Carfax dealers. Sam is a great guy. I picked a car with low miles, clean Carfax report, and priced well under average retail price. When I returned from a short test drive, I made an offer and he accepted. The whole process took less than forty five minutes. Sam even referred me to a low interest credit union for financing well under that of my regular megabank. I'd do business with these guys again in a heartbeat.
We were treated with dignity and the buying process was painless. Damien was a pleasure to work with and he even stayed late to go over all of our vehicles features with us before we left. Definitely not what you expect when buying a used vehicle. We were very pleased with choosing Jim Ellis.
I did not purchase my car at the dealership but I come here for maintenance of my vehicle. Their customer service is awesome!!! Wydell Whiting was great with keeping me informed and smiling as a solution to my problem was trying to be figured out. And Tim Whitehead always keeps me laughing and makes sure that I’m being well taken care of every time I visit. It’s one dealership I actually look forward to going to because of great service! Keep it up guys.
A great experience. The best Alexis is very kind and did an excellent delivery and walk around review of the car. Mike is also a class act. Last but least the dealership is spotless clean. I should move in. Ha ha
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
You only have one time to make a great impression. I was really impressed with dealership! I would recommend Chauncey Kuykendall! He was very helpful and he will do what he can to ensure your visit is pleasant and not a waste of time. And more importantly you drive what you like and more importantly what you want!
Great Services. The Buying Process Wasn't Alright I Didn't Feel Like No One Really Wanted To Help. Can Out For The Mazda 6 But Every Person I Went To Turned Me Down.
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