This is my 2nd visit--a more discerning review
November 3, 2018
2 Nov 2018 - 2nd Visit
This will be a more discerning review. I arrived at the dealership and followed the signs for Service. The big automatic door opened and there were instructions to drive up to the line which was located at the last receiving desk. I thought the person at the desk was my receiver but he was busy. I got out of my vehicle, uncertain of what to do when Service Writer, Kathryn, appeared from my rear asking to help me. I was not expecting someone from my rear so it kinda threw me off and I felt irritation setting in because of the period of uncertainty and then this smiling face appears w/o me seeing her approach. We got down to the business and Kathryn wrote up my visit ticket. I told her I would be waiting and she directed me to the waiting area and said that there was coffee & tea and gave me an approximate timeframe the vehicle would be ready . I felt happy as I did not have coffee at home and to most PacNW people, coffee is important. I went to the waiting area and headed over to the area where the coffee/tea was. Much to my chagrin, there was a container of dry, powdered artificial creamer sitting out and no half-and-half. I had approx 1hr45min wait and it was not going to be comfortable. I rejected having the coffee and returned to the waiting area. I noted the few customers there, most of which were women, and I noted several had their personalized cups of Java, from various places that are well known coffee purveyors in the area and it occurred to me these were seasoned veterans of Rairdon Honda of Sumner and "knew the deal" and came prepared. The longer I sat, the more irritated I got because to me it was unfathomable that a dealership would sit powdered creamer out for their customers. Not one customer rose to go and get coffee, which further confirmed my suspicions. Kathryn's estimate of the time was accurate and another, also very courteous, staffer came and let me know my vehicle was ready. He gave me my paperwork which I did not scrutinize until I got home. I paid and left. When I got home, I noted that one of the service papers included a color coded chart of level of wear of various items that were checked. I noted that rather than using an authentic color coded sheet, it appeared that Rairdon had COPIED the sheet and there was only varying shades of black, which is NOT the intent of the color-coded form and having to decipher what was what was difficult. We customers deserve to have the real deal and not have to guess/wonder/ scrutinize degrees of darkness or lightness on our forms.
So, I would ask Rairdon to accommodate their customers in two ways: a) provide half-and-half for their customers & b) give us genuine forms, vs copying them. I would recommend Rairdon but I would reveal to the person the two items (mentioned above) that I think need quick attention.