I have been with this dealership for 50 years in Elkhart and would not plan to go anywhere else. Great customer service and quality cars.
I would recommend Naquins to anyone that asks me about their service and cars.
Drove from out of state and was pressed for time. Greg went out of his way to make the whole car buying process as quick as possible. All the while informing me about the car, and making sure i knew he would ALWAYS be a phone call away. Greg called later to ask how my 2 hour drive home was, and is also sending me a replacement for a minor repair.
Thanks Greg for the BEST car buying experience i've ever had!!! You da man!!
I cannot say enough good things about our experience with Greg at Cars2you. We were looking for a used car for our son who is in college. Not only did Greg have a good number of nice options in our price range he took his time to consult us on what car he thought would be the best most dependable car for our son. It ended up by the way being the least expensive of the cars we were considering. Greg's knowledge of cars and the fact that Cars2you has auto repair service as part of their offerings made us very comfortable buying from them. We love the car and will not buy another used vehicle from anyone but Greg.
Wanted a VW Beetle, found one at Cars2you. Greg was fantastic! Car had a few things that needed repair and Greg made sure that they were done and we were happy. If I need another used car I would definitely make the drive back to Cars2you.
My husband and I bought a 2005 Honda Odyssey and we are so pleased with the service! Greg is honest, straight to the point, looks for the best interest of the customer, and goes out of his way to help. Would highly recommend.
Great job to all involved! We were able to drop our car off the night before, and by 7:55 a.m. the next day, I was contacted with the answer to our problem and a corresponding clear solution. Gates was able to complete all necessary work before the end of the same day! This was not the first time we have taken our car to Gates for diagnostics and solutions, nor was it the firs time that the service team at Gates has provided great service. We will be back!
First off, I truly appreciate how easy it is to contact the service center. "Jan" patches me right through and the gentlemen manning the phones seem to view each call as urgent. I wish this all dealerships applied this thoughtful principle. Secondly, I have always been treated as a valued customer by the service crew. They often know me by name. This, although unexpected, always leaves a great impression and tends to make me feel respected. In turn, it's easier to respect and trust the advice given to me regarding vehicle maintenance recommendations. Multiple times the guys have gone out of their way to make it easier on my wallet. They are courteous enough to promptly call and discuss options before assuming the work. They don't push and respect my decison. Finally, they are thorough with the details upon payment and close each interaction with a handshake. Hands down, Gates Toyota is the best dealership I've ever gone to for service. A special thanks to Steven, Brian and the whole crew.
I must have been at a different lot than the one described by previous reviews. I found the salesman to be honest, straightforward, and polite. He allowed us to look around at our leisure and didn't pull any of the stereotypical "car salesman tactics". They do "no hassle pricing" which I really appreciate, especially considering the prices were less than anywhere else. I have referred a couple people to them and they had great experiences too. All other dealers could learn a lesson from this place.
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