This is the 5th Honda we have purchased from Pauly Honda, all from Niall Orr. Niall is a wonderful man to deal with. Very professional, and extremely knowledgeable of the cars you sell. We love our new 2018 Honda CR-V EX-L!!!
Imperial Motors representation of my Jaguar was spot on. They arranged transportation to my home in Vermont . Car around clean and in perfect condition. I am most satisfied with my purchase. Connie, was professional, thorough, and a delight to deal with. Highly recommended.
Honda on Grand went above and beyond! The used car market is tough to navigate to say the least. They didn't pressure, just presented a quality product that they stood behind and Worked with us with any issues we had. So happy with our purchase!
This is my 7 Honda. Every single time I searched around for the best price and at the end I end up at Honda on Grand.
Save yourself the time and money. Call them first! Keith hooked me up, again. They really take care of there repeating customers. That's why I keep coming back.
Bought a certified pre owned Accord Touring car because although we've owned Acura vehicles in past we were disappointed in the new designs and lack of duel exhaust and the horrid "pleather" seats. The fully loaded V6 Touring Accord fit the bill instead and aside from the usual finance guy annoyance (every dealer has to try and squeeze what they can so no blame) the buying experience and sales staff was great. I highly recommend this dealership.
After searching for the car we wanted I found they had the new Odyssey I wanted in stock. Other dealers had the car but would not give me a exact price or wanted me to come in first. I called and spoke to Julio who was able to give me the lease payment I was looking over the phone without the hassle of coming in to get the price first. I live over 30 mins away from this dealer and was able to come and purchase the car later that night. Julio was outstanding and made the process easy. He had the car and paperwork ready to go when I walked in 45 minutes before they closed. We didn't have to go through the process of "come in and we can talk price". They truly understand how people purchase cars today. If you are looking for a great deal without the hassle go there. I also highly recommend Julio to work with. Thank you and very happy with process and service
For the third time, I have to wait for 2h 39min. For a simple oil change.They give priority to those paying more expensive services. I've a collection of apologies and free car washes cards. My time is money. Good to improve the waiting area, wrong not being able to provide service in a timely manner. Understaffed, disorganized or just careless costumer service....
Manny my new sales guy was amazing. He treated my wife and I like family. He made the options available to us so clean and concise. He explained every point and change in the car purchase to us. He left room for asking questions when we needed to do so. Manny was the best!! The finance guy was cool with explaining the details of how and what was needed to be done for the our new vehicle. It was a pleasure to work with him too.
I started with Andrea in the Internet Sales Dept, she got back to me quickly and with a great price. I showed up and worked with Bill Rhodes(2nd time I have purchased a car from him). He is an excellent salesman and you should ask for him. Overall a great and straight forward experience.
My cousin and I visited Hyundai on 11/28/18 to trade in her money pit Cadillac. Dee Zavala was so helpful that she talked me into trading my 2011 Sonata . I can't express how great she and the staff were, especially since we didn't have the best credit. They made it happen for my cousin and I. I walked out with a 2018 Hyundai Sonata SEL and my cousin a 2018 Elantra loaded. FYI this is my 3rd Sonata from Napleton.
Two sales consultants did an excellent job - Jim and Jorge. When I called about a particular used car I'd seen on Carfax, Jim took the time to make and email a video "tour" of the car for me. When I arrived from out of town, I stopped at two dealerships. My experience at Max Madsen's was great and far surpassed the customer service at the other dealership. Jorge was there to answer questions about the car. He allowed me to consider the car without the dreaded pressure one sometimes gets at a car dealership. Following my purchase, Jim followed up with a thoughtful email welcoming me to the Max Madsen "family." With sales consultants like Jim and Jorge, you can't go wrong!
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