November 6, 2018
I'm not from the area and had reason to believe that I had a slow leak in a tire. Since my QX60 is only a year old and a lease from another dealership, I called Gregory Infiniti. They were so nice and reassuring. They got me in right away and were able to expedite checking my car because I was on a tight schedule. One particular service agent, with the last name Figeroa (we were discussing the street in downtown LA with that name), was wonderful! After checking my car, he even rode with me to see if the noise I heard was reproduced. Even though they did not find anything wrong (the noise was attributed to possibly having a rock wedged in the tred of the tire--it sounded just like when I ran over a piece of metal and shredded my tire) and I, therefore, did not pay the dealership anything, they were so thorough and courteous! Our family always buys Infiniti--the product and service are awesome! This dealership deserves kudos for providing amazing service! Thank you.