The Sales Manager, Rich, was knowledgeable, professional and courteous.
Their whole approach was positive, and made for a good buying experience.
I would recommend trying Danvers Volvo, if you are in the market for a Volvo.
love the truck my second one
by Oppe from palm city Florida
January 7, 2019
great SUV , love it , lots of room , a tank very safe , just a great Truck . great in snow , or just around down .
My experience was exceptional,the staff was courteous and professional.The repairs were done on time,and the service manager Erio communicated with me throughout the service process.I will recommend this dealership to my friends and family.Please thank Erio and the entire staff for a job well done.
Love this car
by gareth1273 from BOLINGBROOK
January 14, 2019
The car is an exceptional vehicle that has a great balance between performance, comfort, style and presence. Really love driving it and recommend this car to anyone!
I’ve owned my car for a year and Erio has service my car every time and has looked over baby. All I ever need so far are oil changes and tire rotations Thank you Erio
Top line luxery and roominess.
by KG aja basketball fan from Albany, NY
December 31, 2018
Great value and ride and not bad on the eyes. I receive compliments from co-workers to strangers in the parking lot of stores. The style is ageless and 2015 Model is very similar in features to the 2019 model.
There were a couple of minor issues that delayed the delivery of the car, but Carlos handled them perfectly. The car was beautifully clean and everything as in excellent condition. I'm a happy camper.
by Rakeb from Chicago, IL
June 7, 2018
This vehicle has a premium performance experience but very expensive on maintenance. After the 100k mile mark you're on your own. Drives great and 5.6x engine with transmission are perfectly mated for great acceleration.
My experience in this dalership was amazing ! Alex recommendations were thoughtful and his customer service is impeccable. I appreciated his honesty throughout the process and couldn???t ask for anyone better
by jwellsmusic from Katy, TX
December 27, 2018
Purchased Certified from Dealer. We Really good deal. You get a lot of car for the money. We looked at a lot of options and felt like the infiniti fit our needs the best with our budget.
After driving RAV4's for years I rented a Rogue and fell in love. One call, a quick meeting and a hot chocolate later and I had the car of my dreams. Thanks Kathy, Rick and Dennis for the great service!
Best car I have ever owned.
by Lindsay from Murfreesboro, TN
December 3, 2018
I ordered the car from Houston Car Max because it's exactly what I wanted. Now that I own it, I am 100% satisfied! Thanks, Car Max!
I had such a wonderful experience at this dealership. I was looking for a car for a while since I was relying on public transportation and uber to get to work and do errands. From the moment I walked in, I was immediately assisted and everybody was beyond helpful and kind. Carlos, my salesman, was awesome! He was extremely knowledgeable and he answered all of my questions and helped me pick the perfect car to fit all of my needs. Jason, the General Manager, and Alex Perez, the Sales Manager, were extremely nice and were able to get me the very best deal that worked within my budget. Barbara in Finance finished it off by getting me approved almost instantly. I picked up my new QX30 the very next day with brand new plates and a new inspection sticker already on it. I am extremely satisfied with the service the team gave me and I???ll be doing all of my future business with them from now on including the service for my new QX30.
More car for the money
by Tom in Lincoln from Lincoln, NE
January 13, 2019
This review focuses on the Q50 AWD vs. the BMW 328ix. I was surprised about the driving performance and interior functions. The Q50 comes with more interior stuff, including a better experience with the control screens. In short, it has more tech on the inside. The Q50 has great acceleration and handling-faster the the 328. The BMW 328 still has superior handling and design-it's just got more swag. For the money, however, there's more confidence in driving the Q50 after the warranty runs out. Having just driven the Q50 in six inches of snow...it does very well, even on un-plowed side streets. In summary: The BMW 328 is cooler, and handles slightly better. The Q50 has better tech, is more comfortable, and still fun to drive.
I am in my 60's. I have purchased many vehicles. My recent BMW X3 purchase was a delight. Vehicle was outstanding, buying process was a joy, unlike most dealers! Greg was outstanding, always answering any messages promptly, and great service after the sale. I will return, and highly recommend.
by TGor from Louisville,KY
November 16, 2018
This is so close to the perfect vehicle for me. The only thing missing is a back window that opens from the hatch and that is not important to everyone. So I would recommend the QX60 to anyone looking for an SUV
Charlie answered emails, made time to answer questions. Researched options and had a good understanding of what I was looking for to fit my choices and main objective for the purchase.
The most luxurious vehicle I have ever owned!
by Tammy Herchek, repeat customer! from Victoria, Tx
December 5, 2018
Love it! I bought slightly used and was able to afford a vehicle that I never thought I could afford. I love all of the safety features, and I feel very safe in it.
I know their service department is second to none and did a thorough job inspecting it so therefore it will be a reliable vehicle for my future. It is extremely comfortable and so beautiful too!
My family has been using North End motors to buy the cars for our family members for years now. It is always a great experience from start to finish. We always reach out to work with John Fernandes every time we go. He truly listens and pays attention to detail when you describe what you???re looking for, goes over all questions you might have and you never feel pressured to purchase. He definitely puts the customer first to make sure they are happy and get what they need as smoothly as possible. Highly recommend!
by JamieA from Boston, Ma
January 6, 2019
This car met all of my needs. It has a moonroof, third row and a backup camera. It is the perfect size for my family.
The right rear brake on my ???14 Q50S has been making a horrendous squealing sound for several months. After having an incredibly difficult experience working with the Infiniti dealer I purchased the car from in central Mass, Infiniti USA sent me to Infiniti of Norwood. Nigel and his team have been excellent to work with! Great communication, easy to talk to, tremendously helpful and a pleasure to work with. Thank you! I feel as though they have gone above and beyond to help me resolve this issue (and we are still working on it.) I also had an oil & filter change while my car was there. The job was done well and engine compartment was clean / no oil spills / drips. The cost of the oil & filter service (synthetic) was about $40 more than at my previous Infiniti dealer though. Thought this was a bit high, but honestly, the quality of service I am seeing is worth it. Great experience, thank you.
I love my Qx50
by Alice from Joshua Tree
December 15, 2018
The,Qx50 is a beautiful car with all the bells and whistles. It has the power and handles like a sports car. Roomy and comfortable for all passengers . Love the car.
Great, easy, personable experience. I would recommend you give them a look if you are in the market for a car. As with any big purchase, do your homework, know the value of your trade, no the value of the car you want, understand where you stand if you need financing. If you do everything beforehand it makes things easier and more realistic for everyone involved.
To Infiniti & Beyond!
by YaHomieRome from SLC, UT
August 8, 2018
I pushed this car to its limits every single day I owned it. Granted, I listed this for commuting (as that's the primary function for most cars), I did enjoy it tons on the weekends for canyon drives. The All-Wheel drive in the snow made this car a breeze to control and handle, and outperformed most of the vehicles sliding off the interstate during Utah's infamous snowstorms.
My only true complain to this car, was the 6-disc CD changer stopped working, and sucked - and the interior "leather" on the doors was easily ripped or cut by just things I carried in my pockets (pocket knife clips, pens, the occasional workbadge or lanyard, but just tore so stinkin' easily. If I had to complain about anything else, I'd say it was the orange LED's on the dash lol.
For it being a V6 - I was outperforming most Stock/Standard Subaru Drivers, and enjoyed the up-n-go this car had without compromising an Engine noise that made me feel giddy. I highly recommend this car as a daily, commuter, or a family car - as it has plenty around to do all of it.
I brought my car in for service that took me in and had a loaner car for me within 10 minutes. While the serviceman moved my car he noticed a very small detail that I never noticed and took care of it, in the 2 minutes he was in my car. My car was finished on time and on budget. I would highly recommend Infinity of Norwood
Best in class
by Hutch from Baltimore, Md
December 17, 2018
The Q 60 checks all the boxes. Class leading performance, tech, and head turning looks. I highly recommended the Bose centerpoint music system. Awesome acoustics.
Came in for typical service and maintenance, was told it would be 1 hr 30s mins. They finish in 1 hr and washed my car. Great experience
I can actually say I love this car!
by Megatron from Alpharetta, GA
January 10, 2019
Since 2009 I was in love with the Genesis coupe but couldn’t afford it and been wanting it up to 2015, then I moved toward the Genesis 5.0 sedan or the Infiniti Q60 to look more my age. when I decided on strictly sedans I started looking at the Lexus GS 350 and the Infiniti Q50S. I test drive both and fell in love with the Q50S. Good speed, good power, smooth ride, a lot of features (depending on the trim you get -mine is just about fully loaded-), fun to drive, pretty good on gas even though it’s a V6, tons of safety features, looks mean but sleek at the same time. Awesome car and would recommend to anyone looking for a fun car to drive as well as safety oriented!
Excellent deal on Toyota hybrid - more competitive than other nearby dealers with similar makes and models. Friendly, personable, efficient staff. We drive off the lot a few hours after buying the car.
Most reliable/fun to drive vehicle.
by Texanm35 from Houston Texas
September 23, 2018
This is a large vehicle. Plenty of legroom in the back , with new tires the road does feel a minimum.
The reliability has been good just regular maintenance, has required. after 3 years of driving still love it.
My third vehicle purchased through Bourne's. Although this purchase I will never forget. Spent most of the day at the dealership. I worked with Greg P, who did an amazing job getting me on the road with the right car for me. He was extremely patient and had great customer service skills. However, on my way home I was, unfortunately , sandwiched by two cars in my brand new Jeep. I was extremely disappointed, but glad that I was doing okay. My Jeep had extensive damage to the front and rear of the vehicle. Long story short, I was working with Greg P., Mike Kelley (GM) and Matt Aiello (Collision Center) throughout this whole progress from the very beginning to final outcome. Bourne's stepped up right away and was able to get me a rental car in no-time. I am glad to say that I will be picking up my jeep (again) this week!! Thank you for the great customer service and respect. Well done to the whole TEAM at Bourne's!!!!
Most reliable vehicle i’ve ever own
by Lloyd Seok from Suwanee, GA
November 24, 2018
I’m satisfied with this vehicle. This vehicle has a lot of funtions which i need. My family really love this vehicle. I can drive smoothly.
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