Bait and Switch
September 3, 2018
I was recently in the market to replace my leased 2016 QX50. I called and spoke with Scott, who invited me for a test drive. I arrived at the appointed time and was introduced by Scott to Riju, who was very polite, showed me the fully-loaded version in the showroom and took me for a test drive in a more basic model. To his credit, he was ok with me taking the car for a spin on the highway, and even to my house to see if it would fit in my garage ( the car is 5" wider than the old model). We then returned to the dealership, where Scott ran the figures and gave me an offer for the car I wanted , with everything the fully-loaded one had except for the cooled seats. I was ok with it and he said he didn't have it at the dealership but would get it for me. During this time , I repeatedly questioned Riju as to what I would NOT be getting in this model as opposed to the fully-loaded one I had seen in the showroom. He said" only the cooled seats", which I wasn't interested in anyway. Upon returning home, I looked up the various packages the car offered and it turned out he had left out an entire package that would include intelligent cruise control, lane departure, head-up display,etc which I definitely WAS interested in.That would have been TWO packages less than the showroom car.I called Riju to inquire and he assured me that the car we agreed upon had everything I wanted and he would have the car in a short time. I said I would like to see the window sticker before signing anything, came down to the dealership, to be informed that there was a mistake and the car would be there in a day or so. I was told they would call me- I'm still waiting. PS All this was done in writing via texts to both Riju and Scott. they didn't acknowledge my request to notify me when the car was actually there. Make sure you get what you want , not what they want to give you.