Thanks to Dayna Palmer it was a hassle free experience. This is my 3rd car from CARMAX and will return! Great service dept as well!
Good after 3 years
by RonnieW from Hollywood, FL
December 30, 2018
I have had this Cherokee for 3 years. Beautiful and comfortable car. Never felt unsafe on it. Have taken it on several camping trips (fully loaded) and never missed a beat. Only complain is the lack of trunk space, where my camping gear barely fits... (had to install a roof rack to take my extra stuff). Yes it is sluggish. Yes the tranny is wonky sometimes, but this car has been good to me.
We had a great buying experience and even had good support in service until service could not determine the problem with the low tire light. It appeared on the trip home from the lot. We have had the car in the shop three times and several phone calls. Each time they felt it was something different including the tires. On the third trip they replaced the rear tires to match the front, but that was not the problem. When that didn't correct the issue, service became defiant with my wife like it was our fault the light keeps returning. There answer this time was to take the car to another of their stores were they can put it on their computer to determine the problem. But they said we had to pay $99 for this service. We are unhappy, but are very happy with the car and we are convenced the car is safe. We will be purchasing another car in the next six months and this small problem has given us second thoughts about returning to CarMax
by Dave B from batavia ny
November 18, 2018
The jeep has everything we were looking for! great ride clean , fun to drive. its 4 wheel drive. remote start, winter package. Bluetooth ,backup camera. I can sleep a little better knowing my daughter is driving a safer car.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I love my JEEP!
by LindyB from Elkins, SV
January 4, 2019
This Jeep is amazing! I am so glad I decided to buy a Jeep. It’s stylish, comfortable, and easy going! It was affordable, and I love the color!
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Best car for comfort and reliability
by Jodi from Salida, CO
December 24, 2018
I love my new purchase! I feel safe and I love the heated steering wheel! The remote start is also so convenient and nice where I live.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
Love my Cherokee.
by JeepFamily from Lancaster, PA
December 16, 2018
I have only had this car for a month, but I love it. I have owned several Jeep Liberty's prior to this, and they have always been good, reliable cars. I expect that this one will serve us well also!
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
Vert happy with the choice of this vehicle
by Todd B from Bellingham ma
December 3, 2018
Handles great wether on main roads or highway. Has great pick up with a smooth ride. Sleek exterior and interior just a sleek and defined.
After I was low balled by KBB, I decided to sell my car privately. Carvana made me a fair market value price. The process was easy, quick and enjoyable. I truly recommend them.
So Far - We Couldn't Be Happier!
by ZooMan55 from Reynoldsburg, OH
December 3, 2018
This car was an amazing value for the money! Sticker when new was over $43K, had only 9,000 miles and was low $20K out the door. Top of the line Overland edition with all the luxury you could want. We are happy to back in a JEEP just in time for Ohio winter.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
From the time I got there was greeted pleasantly now with the people they worked diligently to try to get me into what I needed they help me probably several Vehicles show me sell vehicles just Pleasant all around experience good people good employees makes you feel good about what you purchased thank you
It took a bit but worked out a great deal with them. Also, I had an Instant Cash Buyout from KBB which made trading in my old car super easy. The only down side was it took FOREVER to get to the finance team. I understand it was busy, but if you're going to have a sale...staff for the sale in all areas! Overall though I was pleased. Juan my salesman was excellent!
answered all of my questions without the extra talk about
other fees, But bottom line pricing. Which other dealers avoid until
you are in their claws.
A Joy to Drive
by Umlaut24 from APPLETON, WI
November 25, 2018
I didn't expect to like a Jeep Cherokee as much as I did after test driving. But wow- it handles turns like a small car, yet firm and crisp steering. The upgraded V6 engine in my model was a serious improvement over the standard 4cyl. I also purchased the Limited trim package (and cold weather group) with leather seats and a panoramic sun roof. The interior styling is luxurious, while the exterior has a modern, sophisticated look. I think it's safe to say that Jeep has really impressed with the 2015 Cherokee.
I was happy to be in and out fairly quickly. Albert the sales man was very friendly and do everything for me to meet my needs. He listened to what I was anted and did not try to up sale me which is very annoying to me
by Sarah76 from Chicago IL
January 8, 2019
I have owned this for almost three years and no issues whatsoever. Very reliable, good on has, and great bells and whistles inside. Love the navigation and big screen on the limited edition.
I enjoyed my first visit to the 99th avenue Carmax
by Leo from Laveen, Az.
March 2, 2018
I had a wonderful all-around experience at the 99th avenue Carmax in Tolleson. The staff were very cheerful, respectful, and professional, especially my salesperson, Gabby. I found the best car for me. This Carmax is very organised and stress-free. I would highly recommend anyone shopping for a vehicle to visit Carmax.
Quick response; salesperson accommodated my schedule. Test drive was average length. I knew more about the car than the sales person did but it was an exotic car so that is understandable
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