At first I was really satisfied with the sale and my dealer. I have a had a couple of issues and called Doug to help me with them. Both times he has told me he would look more into the issue and get back with me. Both times he???s never called back to follow up or even tell me that he wasn???t able to fix the issues. No word at all.
I purchased a NEW Promaster City Van with the help of salesman Scott Robertson and had an outstanding experience all the way around. Very friendly, professional staff. Vans are mostly sold on the used car lot and you will find Scott there. The City van has been trouble free so far (1,000 miles 2 months) and gets better than advertised mileage. I am 70 years old, this is my 46th vehicle purchase and my first automatic transmission, first Chrysler vehicle. So far, so good! Nice dealership. Larry Robinson--Whitmore Lake MI
Answered all my questions that I ask the management was great Finance was fast I got in and out in a timely manner the salesman and the management team were very knowledgeable I can't wait to go back and get another car
I would strongly recommend working with Darius Edwards at Suburban Chrysler Dodge Jeep in Ann Arbor, MI. We recently worked together and leased a 2019 Jeep Grand Cherokee Overland. Darius was honest, respectful of our time and truly a joy to work with - an exceptional representative of the Suburban Group! Buying a new vehicle can be stressful; however Darius made the experience simple and enjoyable. He did not hesitate to find the color and options we were looking for and did not push us to 'buy what was on the lot'. Darius also gave us time to think through the purchase, did not constantly hound us with phone calls and emails. Through it all, i would totally recommending working together with Darius Edwards and Suburban Chrysler Jeep in Ann Arbor!
My experience with Daruis Edwards was wonderful. He was very patiant, kind, friendly, understanding and respectful guy. He has a great deal of knowledge about any vehicle on the lot. He answered all questions and took the fear out of buying a new vehicle. I trust him and would most definitely recommend him to friends and family.
The people here are so nice and will do everything to help you find the car that works for you and in your price range. As a first time car buyer I had an amazing experience getting a car. I was looking at originally at a Jeep Compass and ended up getting a Nissan Rogue. I am much more happy with this choice gas millage wise then the compass. Thanks so much for Thomas Altheide for going to bat for me to get me this car!
From the moment I contacted this dealership, Allen was especially attentive and was very thorough every step of the way. He gave me his undivided attention and explained every scenario before I purchased. Very transparent transaction. Went through all the features of the car and was very knowledgeable.
I went into Shuman Chrysler not knowing if we could make a deal or not, but thankfully we did. Tim Dalsasso was very helpful, he was patient as I asked the same questions over and over. It is one thing to read a lot and know technically know the trims and differences. It is another experiencing them. I can't say enough good things about Tim. They are not high pressure sales reps, they are non-commissioned sales reps that are really there to help. For me, I was buying a Pacifica the last day of the month in November. Trying to buy a car on the last day month sales could normally make a sales rep bring on a lot of pressure to meet a quota, especially in the last months of the year. But Tim could have not been any more laid back, patient, and informative. It was also nice having a nice chat with Chris Brough, the general sales manager and Allen Myers, another sales rep. I will definitely recommend friends, co-workers, and family members to buy from Tim. I appreciate the culture at Shuman Chrysler and I will be back in the future.
Chris Graham was great in the service department. I brought my Jeep in and he got to the repair promptly and with a smile. My car was repaired within a few hours after tests were run. I came back in and out, simple and easy.
I broght in my 2015 200 for repair and then i decided to buy a new car. They had no problem helping me even with my car in their shop up on a hoist. After three hours i walked out with a 2018 dodge charger. This is the fifth car my family has bought from Dick Scott and we will be back when we need a new.
Bay sold a car to my daughter and she completely fell in love with it, so i gave her try. It was the best thing i could do!!!!!! She was amazing with keeping me up with the process and helping with my car specifics, I???m so glad i went to her, i will be back when this is over. Thkx bay
Bay went above and beyond anything we expected when my daughter and I bought our Jeeps. I will come back to her for any future vehicle purchases. Do yourself the best service possible and go to Bay if you need a car.
They’re an hour and half away from my home, but the trip was well worth it. They gave me a great deal, made the process very easy and simple. Since we had gotten there late in the day we had to do the paperwork the next day but they got everything taken care of and kept me in the loop on all of it. Then they brought my new vehicle to me with all my paperwork so that I wouldn’t have to make the drive over there again. Very nice experience and took so much less time than I’ve dealt with in the past when buying other vehicles.
I've had a great experience here at suburban dodge chryler jeep . Harold and Steve has helped me the best way they could and I truly appreciate it now I can pursue my dreams and start nursing school with my new Dodge dart!
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