Great place to buy a vehicle. The salesperson (Mike) was helpful from our first phone conversation, during the decision making process, and the closing of the deal was easy and professional. I will definitely return here to buy my next vehicle.
It will take a week to get your car looked at because they are so busy, but they fixed my truck quickly and properly with daily updates. Great service. And I highly recommend buying the 2-3 year warrenty. I'm very very thankful I did.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I called about a Toyota Highlander on the website. Spoke with Keith to make sure it was still there. When I got there, he showed it to me, gave me the Carfax on it. He ask me about taking it for a test drive. Put a plate on it and said to keep it for the day. I fully checked it out. He wasn't pushy. The car was in great shape inside and out. They have a great staff and have a great lot of cars to look at. I'm extremely thrilled with my purchase and highly recommend them.
Our Odyssey broke down while on vacation in Nashville and Kris Halmstead was amazing to work with. He and the mechanic worked with our mechanic back home in Milwaukee to rectify the situation. They were extremely methodical, thoughtful and devoted to solving our problem. Again working with Kris was a wonderful experience.
Would highly recommend Crest Honda.
New to the area after going to many dealers this was the place that helped me the most. They gave me the most in trade in value and helped me get into a better vehicle. Very friendly, welcoming, caring, friendly. I absolutely loved this place. My salesman wasn???t just a salesman he was fun, funny and honest. I can???t thank this dealership enough!
Warranty repair with the 5 year 60,000 mile warranty
by John from DealerRater.com
December 2, 2018
Check engine light kept coming on. Took it in and it required a replacement of one of the cylinder heads. I knew it would be in the shop for awhile. Dealership put me in a loaner for two weeks so I was in no hurry to get my Rubicon back. I was happy when I did get it back though, and It ran better than before. Good job to the service department. All the work was covered by the warranty. Very pleased.
We drive up and this young man came out and met us. John Wagner was a very personable man and we liked him from the beginning. We told him we would come back on Monday when we had more time to drive because we had several we wanted to drive. John was so patient with us and let us drive several vehicles so we could make up our mind. He also showed us several vehicles that we liked. The dealership was awesome. I loved the fish tank. Once inside we were treated as if we were the only ones there by all. They all went above and beyond to help us make our purchase. I will certainly recommend Rocky Williams dealership. They are a Christian orginazition and it shows. Thank you John Wagner and all that helped.
Stephen Ashley is extremely helpful without being pushy. He made the process go smoothly without pressure. A genuinely nice guy who answered my questions to satisfaction.
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