Excellent Service, Excellent Car
November 6, 2018
I recently purchased a 2017 Hyundai Tuscon (Night Edition) from Fawn Delany at Boucher Hyundai in Waukesha and I couldn't be happier. I was looking maybe for a standard Tuscon, Elantra or Sante Fe Sport and I also had a clear idea of what I was willing to pay. So I called Fawn (as I had purchased my last vehicle from her) and she had all of the cars lined up for me ready to test drive when I walked in. And there was ZERO pressure at all from her - I drove the cars and then went right home to think about which one I wanted. That's it. Isn't that crazy? I thought FOR SURE I would get the full-court press but she simply smiled, gave me her card and told me to call her if I had any further questions. So I went home, did some more research on the vehicles and that's when I saw it: The Tuscon Night Edition. I immediately knew I had to find a way to get that one but not compromise on my price range parameters. So I called Fawn and asked if they had one - they didn't. So not only did she find one for me at another dealer, she actually had it brought up to Waukesha just so I could drive it. Think about that: She delivered me a car that I had in NO WAY indicated I was going to purchase - I simply wanted to test drive it. Dealers don't typically do that because you have to barter or trade with the other dealer to pull it off of their lot AND it's a risk if the customer ends up walking away and now they have another car on their lot they have to sell that they didn't originally have. But Fawn did it for me and not because I'm a "regular" (I'm not) and buy cars all the time (I don't - haven't bought a vehicle for 6 years) but because of the fantastic service she provides for her customers. She's just willing to go that extra mile and take the risk. So once I decided that I wanted the vehicle, I had to get it to where it needed to be in price. So, Fawn and Nick worked with me to get it there. And boy did they ever: they were able to find extra discounts and rebates for me on top of already giving me a fantastic price break for the vehicle (in addition to the manufacturer rebates). There was simply no way I could turn the vehicle down for the price they were offering it to me for since it was EXACTLY in my price range - and this was the higher Trim level of Tuscon. So, long story short, I recommend Boucher for anyone looking to purchase a car who wants a pressure free and fantastic car buying experience. I know I'm certainly going back to Boucher for my next one.