We would like to thank everyone at Columbia Chrysler Dodge Jeep Ram Fiat for the great experience on October 24, 2018 when we purchased a 2018 Chrysler 300S from them. We had been dealing with our local Chrysler dealer for the last 13 years, purchasing approximately five vehicles from them. Upon visiting them, we felt as though the salesman could have cared less if he found us a car. They were not willing to work with us and we decided to move on. We received a call from Aaron Howard from the above dealership wherein he told us he had the car we were looking for. We would have had to travel 85 miles to get there but after talking with Aaron, we decided to take a trip and see what he had for us. Upon entering the facility, we were greeted by Jose Morales, who made us feel so comfortable and important. He talked with us, sat us down and contacted Aaron to let him know we were there. He always had a smile on his face. Aaron arrived with the car he was showing us and we knew it was the one. He bent over backwards to get us the deal we felt happy with. We purchased the car that night and happily drove the 85 miles home. This is the way a customer should be treated. Everyone at that dealership was outstanding....I wish I could mention all their names as they all deserve recognition. Thank you for everything and you will be our continued dealership for the future.
2017 Jeep Wrangler Unlimited Rubicon Review
Fun and safe
by Happy Customer from Fort Worth TX
April 9, 2019
5
It is in exceptional condition and I feel safe ... it will work great for me and my fur kids. I will love taking top off and take drives in the country
Made appointment 45 minutes prior to arrival. Took me in immediately changed oil and filter very quickly and even washed car. Will return when I need any type services
2016 Jeep Wrangler Unlimited Sahara Review
Very happy with this vehicle
by Carhy from White Lake, Michigan
May 7, 2019
5
This vehicle was what I was looking for and met all my needs for a vehicle I am Very happy with it, and the Dealership I purchased it from
Several weeks ago I was searching for a new truck when I met Mike Cimorelli. He was extremely friendly and helpful in the first stages of my search. We spent nearly two weeks going back and forth with phone calls and texts, during which Mike was able to provide me a fantastic offer on my trade-in vehicle while also giving me several truck options. Once I decided that the price was right, I made the trip into the dealership and Mike did everything he could to find me the right truck. Although I was not able to complete a deal through Mike and his team, I was astonished by the level of professionalism and service that Mike provided and the values that his dealership holds. Out of the several dealerships and sales managers that I've worked with over the last month of my search, Mike and his team were by far the best with customer treatment, fair values, and overall courtesy. Not once did I feel uncomfortable when working with Mike. He sets the standard for honesty, integrity, and superior customer service. I will gladly return to Mike in the future with any of my vehicle needs.
Vehicle available to be shipped to your home. Contact
the dealership for details.
2018 Jeep Grand Cherokee Limited Review
Hard to believe but it's nicer than my 2018 Q5.
by Audiopimp from Blue Bell, PA
April 14, 2019
5
Nice styling- unlike some of the newer, outlandish Japanese & GM crossovers that look like they were designed by Stevie Wonder. . It's a real SUV -as it has as real 4WD with a low range-I can go anywhere with confidence. . Entertainment system and Nav are much more intuitive that that on my Audi. Has huge fuel tank- can go over 600 miles on the hwy.
I was in the market for a fully loaded 2017 Ford Expedition, which were being heavily incentive by the factory. I came a cross a King Ranch Expedition at Ford Lincoln of Franklin that carried the Ford incentive but it was also discounted substantially because it had been used as a loaner for service customers. It had logged 2070 miles. I was contacted by Hayne, the Sales Rep and also spoke with Brian the F&I Manager via phone. The dealership was 80 miles form where I live and I already had financing in place. I was trading a 2014 Toyota Highlander Limited in which I had substantial equity and they offered me almost exactly what I was seeking on the trade, contingent on the vehicle being in excellent condition, which it was. I made an appointment to arrive at 10 AM on Friday morning, and when I did everything was in place. The Expedition had been beautifully detailed, Hayne showed me a round the dealership, which is impressive and Brian handled the business transaction as soon as he finished with a prior customer. Brian worked with the rep from my credit union and we got through everything with no issues. Hayne then took me out to the Expedition, gave me a bottle of ice cold water and a small box of customized chocolates (a first). Hayne covered all of the aspects of the vehicle and I was on my way in less than 40 minutes. The folks at Ford Lincoln of Franklin do things the right way, the first time. They were pleasant, forthright and did exactly what we had discussed over the phone. I came away knowing I'll do business with this dealership again because of the way they conducted themselves on this transaction. Finally, I had been in contact with 9 Ford dealerships in central TN and northern AL and even one in southern IL searching for the right vehicle. Some did ok, one was unresponsive even after a test drive, and 3 met my expectations. Ford Lincoln of Franklin was the only dealership that exceeded my expectations. I also got a follow-up call from Jesse Nichols asking if I was satisfied with the way I had been treated. You easily get the feeling that service and integrity are cornerstones for this excellent Ford dealership.
2018 Jeep Grand Cherokee Overland Review
Dream Car
by BlueLuna16 from Dallas, TX
May 11, 2019
5
I love this vehicle! I have always wanted anKeep Grand Cherokee and I finally got it about a year ago. It’s been a great car and I don’t see myself getting anything but a Jeep from now on
Tonia got us in, repaired & back on the road in short order!
by Dave Miller.44 from DealerRater.com
December 3, 2018
4.4 (493 reviews)
Driving south from Chicago on Jan. 24th., we experienced a check-engine light in our 2017 Chrysler Pacifica. After checking with 2 other dealers, we were directed to Franklin Chrysler. We met Tonia Emmitt in Service when we arrived at 9:45 at your busy location. She told us to relax, that she'd get us back on the road quickly. And we were, before noon. We were very impressed with Tonia & the dealership ??? we recommend it to anyone driving a Chrysler product who might have car trouble in that area of Tennessee. Dave & Penny Miller
Hunter Rose, great people person and excellent service advisor.
2016 Jeep Grand Cherokee Laredo Review
Love this SRT
by Pablo from Middle East
May 9, 2019
5
The most fun car I have ever owned. The engine is its biggest attraction. 6.4 L naturally aspirated. You can hear it breathe and has lightning-quick response. (Sounds better than the 6.2 L with supercharger of the Trackhawk version in my opinion). It has 3 lives: very soft with hardly touching the throttle until 2200 rpm. A mid band up to 4000 rpm with plenty of torque - good for overtaking etc. Above 4000 rpm pedal to the floor: raw and loud beasty mode. Handling es excellent. Had a BMW X5 (4.8 L) in the past as well. The Jeep SRT is much more fun, as practical as the BMW, but more reliable and cheaper to maintain. Improvements to the Jeep grand Cherokee SRT? Could do with a front camera to help with low parking ridges. Mirrors should fold automatically, not on a pushbutton. Most of all however: Jeep should not put the Pirelli run flats on as standard fit: strong tires, but very noisy and not particularly grippy in the corners. I hear other owners say Yokohamas (Parada Spec X) and Hankook (Ventus ST-RH-06) , both non run-flats, are better. Overall a car that is very easy to live with in daily life, with some fun added by the fantastic engine and drivetrain.
Chris always takes care of my major repairs. Brady does a great job on my regular maintenance. Everyone always greets me with a smile and kind words. The cashiers Amiee and Kaley always make sure I am well taken care of and are always smiling. I recommend the service department at Walker Chevrolet to any and every one.
2018 Jeep Grand Cherokee Trackhawk Review
Jeep has really done an excellent job
by Craig Jeep fan from Ogden
April 24, 2019
5
This car meets my expectations of comfort, quality, and on off road performance that most other suv's can't compare with. Jeep is comfortable for family and friends, and I can still venture out to areas where others wouldn't take the daily driver they have to rely on to get back and forth.
I live in New Orleans and found the 2017 slightly used Ram 1500 I was looking for at a decent price. My salesman, Jordan, was very responsive, knowledgeable and helpful. Put a deposit down over the phone, went up a few days later (Jordan was nice enough to get me at the airport), did the deal and was on my way after a few hours with no problems. Just keep in mind they will try to upsell you on several extra protection packages which you can just decline if you don't want.
2019 Jeep Cherokee Latitude Plus Review
4th Jeep I’ve owned and I’m loving it
by Kayd44129 from Parma, Ohio
May 10, 2019
5
Roomy with a nice ride. Lots of great tech features. I have the TrailHawk edition and the exterior detailing is sharp. I love this ride.
I worked with Brooks Hooper to recently lease a Dodge Ram 1500, and I must say it was a vastly different experience than I have had with any other dealership I have had. In the past I felt as though the salesperson was just trying to get me in and out as fast as possible without taking the time to understand what I was looking for. Brooks greeted me immediately upon walking in the door and really took the time to understand my needs and wants when it came to my new truck. I didn't feel hurried or pressured into making quick decisions as I had at other dealerships. I knew I wanted a 1500 but he asked relevant questions to get me into the right model with the right features at the right price. He was familiar not only with trucks in the Ram family - but explained key differences between the Ram and other leading full sized trucks. I left feeling very comfortable and happy with the entire experience and I absolutely love my truck. Additionally, Brooks called me up a couple of days later to follow up and make sure I was still enjoying my truck. I would highly recommend Franklin Chrysler Dodge Jeep Ram to anyone in the middle Tennessee area - and of course suggest making an appointment with Brooks prior to going in.
2016 Jeep Compass Latitude Review
Best car
by Gaby from Streamwood IL
April 11, 2019
5
I have always liked a the brand Jeep and for it to be able to be my first car is amazing. I am in love with it
Walked in knowing I would buy a Shelby if they had the right one for a decent price. Called ahead and spoke with Cody and we ended up ordering a brand new 17 gt350 exactly how I wanted it. It came in this past week and I got out there to see it. It was exactly what I was looking for but the price was still a bit more than I was comfortable comiting to. At the time, there were 2 gt500 on site and we checked them both out. Cody and Wesley sat down and negotiated with me personally as we talked about the cars. I ended up with great deal on a 2012 gt500 with low mileage and came back the next day to finish the purchase. I had trouble getting all the cash liquidated so I filled out a no hassle, online loan application. It took me about 3 minutes to fill out and I called Cody right after to let him know it was complete. Travis set me up within the hour with a bank and a good rate. By the time I got there all I had left was 5 minutes of paperwork. I was cruising to dinner before 5pm when I didn't arrive until after 415pm. We took a few pictures of corse. These guys were great top to bottom. Best TEAM I have delt with in the auto industry to date. If you are wondering where to go for your next purchase I would recommend you go in and ask for Cody. Tell him I sent you. Happy driving. 🏎
2015 Jeep Wrangler Unlimited Sport Review
Very nice to drive. Had one that I traded. Very re
by Robert F from Mesquite tx
April 9, 2019
5
I will be a lot happier as soon as my leather arrives at the dealership for install. Already got many compliments on the jeep. It's gonna look really nice with leather
I've bought 25+ vehicles over my lifetime and my recent experience with Jeff Williams at Toyota of Cool Springs was as pleasant as any and better than most. It took two trips over a 6 week period because my wife and I were having a hard time deciding on exterior/interior color combinations for a Highlander Ltd. Plat. (My complaint would be directed at Toyota Mtr. Corp for apparently not making Ltd. Plat. in Predawn Grey Mica with Almond interior which would have been our first choice.) When we decided to make a purchase I e-mailed Mr. Williams with whom I had worked on my first trip and he called me back. I told him what we were interested in and to see what he could find and he came back with a few which were on the dealer finder site. I was more interested in one I had seen on the on-line Toyota customer site and had located on a dealer's site, gave him the info and he was able to find the vehicle and that it was available. He didn't find it originally on the dealer's finder because of a communication mix-up on equipment I wanted. (I'm still waiting for my finder's fee - LOL) We went to the dealership, worked a deal which considering my research I felt was fair to both the dealership and me, Toy of CS worked out a swap and Mr. Williams went himself to swap the vehicles, returned and had the Highlander detailed, gave us the vehicle tutorial, and we were out the door with our new Highlander 9 hours after contacting Mr. Williams, and that included 3 hours drive time to go and get the vehicle. Mr. Williams made the process enjoyable because of his friendly, low-key approach. Perhaps it's because both of us are retired public servants (in very different fields) but I felt a connection, he clearly is a people person who genuinely wants to help you with the car-buying experience. I would recommend Jeff Williams to anyone looking to buy a new Toyota. I must add that my brief interaction with Denzel Petway was most enjoyable and that Fernando Nunez, my finance/closer person, was the least pressure encounter I have had during that process in a long, long time. We will see how the service dept. is in a few miles. Hopefully my impression there will be as positive as sales. From the buying experience it appears the Toy of CS is not the typical large dealership, and that's a good thing.
2018 Jeep Renegade Latitude Review
love it
by bubble1015 from san diego,ca
May 14, 2019
5
I was currently in the market for a new car. i had a 2009 KIA optima that was giving me trouble. I was debating on a SUV or a cross over and let me tell you this jeep renegade is the best cross over to find. I have 4 year old which means i have a big car seat but it fits in the car just fine. My son is tall and he has more then enough leg rove. The car is not to high or low its just right so you dont have to work about jumping up in the car. It can easily fit someone in the car that 6'6 With enough leg room. I'm 5'4 and its a perfect size for me. I didn't want nothing to big so this car was a perfect option. It feels like a big SUV but its not. I rented a jeep Cherokee for a day and it felt like it was the same size of my car from the inside. Im really happy i picked this car. My first jeep and i love it. Its such a mommy car
After thoroughly scouting multiple dealer websites for the past month and test driving about 5 different vehicles, I can say that without a doubt, no other dealership provides the lifetime incentives and customer service quite like the Nelson Mazda dealership in Cool Springs. First of all, the sales associate who helped me purchase my vehicle was beyond friendly and I really appreciated his up-front approach and no gimmicks sales approach. I felt as though VJ helped me make the best decision for ME, not just for the dealership or his sales #s. I was torn between a mid range luxury SUV and the Mazda CX-5, which I ended up purchasing, but after driving the car and learning about the EXTENSIVE safety features (which I would have had to shell out an additional $4k for at the other dealer), I knew the Mazda was the obvious choice. After having lost my previous car under pretty stressful circumstances, I was very hesitant and full of anxiety about buying a new car and especially finding a car I loved that fit my budget and my want for tons of extras/options. Fortunately, I left the Volvo, Acura and BWM dealers behind and chose to test drive the Mazda because ???heck,why not????....and I think it???s pretty safe to say I am very happy and excited about my decision. 10/10 would reccomend.
2019 Jeep Wrangler Sport Review
The Wrangler I've been waiting years for...
by FarmHack from Greenfield, IN
May 14, 2019
5
I balked for years at buying a Jeep Wrangler because of the litany of problems they had. Maybe if I was a single guy I could have put up with it, but not my wife. Enter the new Wrangler JL, the massive redesign that put nearly all those problems to rest. My wife test drove one and really liked it. Within a couple of days, we had ordered a brand new 2019 Wrangler Rubicon. This thing is a hoot to drive. We like hiking, camping, state and national parks, and this will be our Go-To machine for those trips, as well as a daily driver for me. So many truly well-thought-out design features in this new JL. Did I mention the Rubicon looks totally butch with those factory 33" BFG All-Terrain T/A tires?
Yesterday 4/24/16 my husband and I purchased a used vehicle from Nelson. We are returning customers-I'm currently leasing a 2015 Mazda 6 Touring (which is the amazballs). My husband has been driving me BANANAS for the last month, nearly two wanting a truck. "GMC this, Denali that-babe look at this!" We happened to be in Cool Springs getting my rings looked at at Shane Co. We planned to do some shopping at the mall, but we never made it. Nelson had BEAUTIFUL silver Denali on their lot, just sitting there needing a new owner. My husband test drove it, and I'm fairly certain he melted a little into the seat. He fell in love. Patrick, Landis and Chad worked with us, and we said "good-bye to our 2008 Tahoe, and Hello to the Denali." Daniel the finance manager was a trooper through all the paper work and answered all my questions. Everyone there is seriously great. After My leasing experience, I knew that we would do business again with Nelson. We had a wonderful time purchasing our truck and visiting with everyone. We will definitely be back after my lease is up. I highly recommend Nelson for your new car or used needs. They take care of you like family.
2018 Jeep Wrangler Unlimited Rubicon Review
JL Unlimited is a True Wrangler
by Jeepian from Los Angeles, CA
April 29, 2019
5
The JL Unlimited is exactly what Jeep set out to make. Add in unexpected comfort and ergonomics and you have a great daily driver and killer off-roading machine.
Everything from start to finish was great! This is the first time we've bought a car that we felt comfortable and Chris answered all of our questions with no hesitation. Great vehicle, nice facility, great prices, amazing customer service with Chris. We recommend to anyone who is looking- go see Chris!
2017 Jeep Wrangler Unlimited Sahara Review
Beautiful jeep.
by Kc_boy from Kansas City
May 3, 2019
5
This car is beautiful but I have to get rid of it. It's a nice jeep tho. Good at off roading & crusied with the hard top off.
These guys are great! David and Cush were extremely helpful! They really worked hard to earn my business, and patiently answered every question I had. I am delighted with my recent purchase, and will do business with them again soon! Thank you!!
2015 Jeep Grand Cherokee Limited Review
Best car I've owned
by Hcruz (Bikelife) from LAWRENCE Ma
May 5, 2019
4
This car meet all my needs. Perfect vehicle for all weather conditions I also like the design and interior options wifi would be a plus to complete the vehicle...
Wonderful place to purchase a car or truck. David Garrison and all of the sales team are great to work with. I always walk away feeling good about my purchase.
2017 Jeep Wrangler Unlimited Sport Review
It’s a Jeep thing
by Bigdog from West lafayette ohio
May 3, 2019
5
Well kept collectors edition 75th anniversary one of a kind. Garaged . Maintenance up to date. Sharp vented hood. Alpine stereo great speakers. All original equipment, made to enjoy the weekends and summer months
I purchased a used E-350 Mercedes Sedan 5 years ago. I decided to have my car service at an import repair shop. One day I decided to compare the prices of my local Mercedes dealer and the Import Repair shop and the difference in cost to repair was $5 dollars. So, I decided to give the local Mercedes dealer a try.
I am so glad that I did !! When I took my car to Mercedes, a personal representative was assigned to me (Nic Howard). Nic is truly amazing, I can call him about anything that is going on with my car. The best part about my calling him was if I was experiencing a problem with my car, he would try to troubleshoot the situation which did not always require bringing the car in and paying a large bill. Over the years, I feel as though I have someone that I can trust with my car needs and someone that have my best interest as well as Mercedes best interest at heart. When you are a single female this is very important. The service that I receive is truly a reflection of Mercedes and this is the reason that I will always be a Mercedes customer/owner. Kudos to an outstanding company!!!
2019 Jeep Cherokee Latitude Plus Review
Spacious, gorgeous, perfect!
by PennyK from Chicago, IL
May 9, 2019
5
Plenty of interior room, looks great, drives like a dream! Highly recommended. The jeep brand, to me, is the best value for your money. I was a Ford girl until I bought my first Jeep!
This vehicle is comfortable, I was looking to downsize and the wrangler met my needs. I'm happy that I chose this type of vehicle. I've always wanted one.
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