Matt did what he said he would do. What else can one want.
by hopple2matt from DealerRater.com
December 5, 2018
Great experience. Matt was knowledgeable on what was needed for my repair, and assisted with an additional safety hazard I was unaware of. He told me what the repair would cos and the approximate time it would take to repair it. Both were as he said.
I walked in the door, was greeted, treated like a friend and family. I was shown the same computer screen that they were looking at. They aren't afraid of competition from bigger revivals. They did everything in their power to get a lower payment for me. They've won me over.
Nick Sipe and Mike Shaheen were both great to work with! My husband and I bought a new car from Spitzer Ford Hartville today and these gentlemen made our car buying process seamless and painless. Great experience with both and would definitely buy another car from this dealership again.
Purchasing a new car is stressful to me; however, VanDevere made the experience pleasant and took some of the stress away. I found Rita Furino, Bob Berger and Joe Caspary very helpful, honest and friendly. The facility was welcoming and it had a wonderful area to discuss the car, wait for needed paperwork and make the necessary business arrangements that I needed. I will definitely be a return customer!
John was my sales man and he was awesome! Greeted me as soon as I walked in the door. Took me on the test drive and knew the vehicle well and was super kind and optimistic about the entire process. I came here to look at a vehicle to see my options and left with a new ride.
With out getting into too much detail, I simply wanted to acknowledge Scott who runs the service department. I was having an issue with a CD player I had bought the year before and was initially told I needed to buy a new one. Scott jumped in and was able to get the CD player fixed for much less than my original option of buying a new one. This act of kindness and dedication to his customers was very much appreciated by me. Having an employee who looks out for the customer and cares about their experience is a huge asset. Thank you Scott.
The folks at Al Spitzer Ford have been great to deal with. Tim in Sales, Nick and Drew and their team in Service provide a family friendly experience. They go the extra mile to satisfy our vehicle needs. The Service department has helped us obtain tires at great value for three cars. We surprised the Service Department one day with five us in a loaded car just starting on vacation. We had an an unusual noise that concerned us and they gave us priority for an immediate fix.
Very helpful, contacted me right away about my credit app and vehicle inquiry. Asked questions to try to get me into a car that I wanted. Did not buy from them as they were a little over priced but very grateful for all their help and understanding.
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