It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
Average at best
by MJMSR from Indiana
January 9, 2019
Very roomy for the size, but sits too low to the ground. Everything is plastic. It's definitely a 4 cylinder and acceleration is fair. Very easy to drive, actually fun to drive. Gas mileage is pretty good, about 35 combined - 40 on highway. Only had 4/5 months - 4600 miles. We'll see.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Great Car for work and just going for random drive
by ShaneK92 from Dundas Ontario
December 14, 2018
The car has been a great purchase! I love having this car because it makes driving so comfortable. The heated seats, Android Auto plus all the space makes it worth every penny. I am 6 feet tall so having a car with space for my legs and the people behind me is such a benefit. I would recommend this car to anyone who wants a car that is not to big or not to small.
Vroom has excellent customer service and follow-through. My process had complications and Vroom worked with me to make it right. I will definitely purchase from Vroom again.
Good car for the money
by Leesha from Newburgh NY
December 4, 2018
I like this car! It is very comfortable and roomy inside. The driver ?s seat just fits me. It comes with 5 years roadside assistance. Cons: poor handling in snow. I put 100 pounds of kitty litter in my trunk for traction.
The dealership it???s self and the staff working here are the best! Amazing help from all staff, even taking me to the bank to get the check.
should have went elsewhere
by Leewoods from Waurika
December 2, 2018
there are so many little things about this car that just annoy me. The main one is NO SPARE TIRE they give you a can of "fix a flat" and tell you to call roadside assistance. That doesn't work on a Saturday or Sunday when your in the middle of nowhere. pass on this one
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