I have purchased many luxury cars over the years. This was my first experiemce with the Napleton group. Rachel Mason was professional , responsive and friendly at all times. Her follow up was also top notch. Could not be happier with the experience. Overall, 10/10. Your business manager was also fantastic, informatve and friendly.
I drove an hour and a half to go to this dealership. I bought a Jeep Compass yesterday and I was completely pleased with my experience and everyone I met there from Mike the internet guy, Joe my salesman and Frank in finance, everyone was awesome.
My wife and I were interested in various Range Rover models, and Patrick made the experience both enjoyable and non-pressure filled. We came on a Saturday afternoon, and the team stayed behind past closing hours to make sure the experience was first class - Patrick even stayed an hour after close to make sure he could answer any questions on the car we purchased before we left. Great customer service!
I can't say enough good things about this dealership. Patrick and David took the time and provided the patience to find the perfect car for me. They were both so knowledgable and informative and answered all my questions. All of the employees I interacted with were very personable. Their "team approach" didn't go unnoticed. I would highly recommend this dealership to my family and friends.
Just bought a 2011 Jaguar XKR Convertible from Land Rover Hoffman Estates from Patrick Lecinski and it was the easiest transaction that I have made in 20 years. From the first phone call to many follow up phone calls over 3 weeks, the deal was made, and it was easy no pressure. I bought the car based on the documentation they gave and there word on the condition as I was not going to come to the dealership to test drive as I live in New Hampshire and they are in Chicago and from all the interaction with Patrick and team answering question about condition and service of this vehicle they did everything I asked and more.
They are the most professional team that I have worked with I just wish they were local as I would buy from them every time. When the car arrived it perfect just as the pictures and description they gave.
This is a top-notch group and I would highly recommend them.
Just want to say thank you to Patrick Lecinski and James Russo you’re a great team.
Gary Sousa 12/04/18
My wife and I were interested in various Range Rover models, and Patrick made the experience both enjoyable and non-pressure filled. We came on a Saturday afternoon, and the team stayed behind past closing hours to make sure the experience was first class - Patrick even stayed an hour after close to make sure he could answer any questions on the car we purchased before we left.
Great customer service!
I researched for a new Land Rover Discovery 2018 for my wife, and found what we needed at Land Rover Hoffman States. In the past I purchased my other car, a BMW M550 from Motorwerks, and was quite pleased with them. So I contacted the Jon Hert from the Land Rover Sales and he was very accommodating, bringing the vehicle we wanted to our location and allowing us to do an extended 24-36 hour test drive. Once we decided to pursue the deal, he arranged with the Financial service and the General Manager, to do all the paper work and delivery, in our home, so that we wouldn't have to travel to Hoffman States. We are very pleased with Motorwerks in general and with Land Rover of Hoffman States, and will indeed recommend them to everyone.
The process was very thorough. Everyone was friendly and helpful. My sales associate Hassan was wonderful! Made sure my visit was perfect from the moment I walked in the doors to the moment I drove off.
Awesome Is the experience that I have had throughout all of my carbon experiences at car max We've bought 2 cars from them and sold them one car miss Sherman is an awesome sales rep very thorough very honest very respectful
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