Samantha Terry was very accommodating and easy to work with. We were able to come to a fair deal on our 2010 Prius. I will not hesitate to visit Lexus of Chandler in the future. This was my second time purchasing from a Penske dealership, and both were pleasant experiences.
Thank you, Lexus of Chandler, for an A+ car shopping experience. After multiple searches on cars.com and visits to other car makes, I decided to come into your showroom not even sure if I wanted a Lexus. I drove away a couple of days later in my new NX300 with a big smile on my face. Karen Phillips, our Sales Consultant, was knowledgeable, friendly and professional. She was patient as we debated on exactly what we wanted and led us to the right decision rather than pushing us.
After some back-and- forth discussion with Ed on pricing, we feel that we got a great car at a fair price.
I used to dread car shopping, but this was totally “new school” car buying at it’s best, lots of personal attention as well as an educated sell rather than a hard sell.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
My second purchase from Chandler Lexus. Gene Penna, the internet manager worked diligently with me until we got the right car and right price. Tom Watson took over and completed the sale, Tom was very professional. I would highly recommend both Gene and Tom.
I have just purchase a 2017 Rx350 FSPORT from Lexus Of Chandler. I didn't need to shop around, I service 2 Rx350's there. The service manger Jim Deboy is the main reason for the first time in my life I didn't shop around before I bought. The buyer experience was a pleasure and even the haggling was a give and take. Everyone through the whole process was a pleasure to work with. Beautiful human beings top to bottom at the dealership. You want excellent service. The main man, service manager Jim Deboy you won't find a better manager or human being in Arizona or from NY where we moved from. For 46 yrs I have been buying new cars and truthfully this was a long experience for the day and the most pleasurable of all my buying experiences. I said it before I bought I don't need nor want to go anywhere else because of Jim Deboy and I'll say it after the experience. No better place in Arizona and NY, no better people or service. When a problem pops up which is part of owning a car. Jim always handles it and resolves it in the end and that's the 100% truth.
I am the happy owner of a Lexus sedan and have purchased fourvehicles, over the years, from this dealership and it’s predecessor. My service representative, Tom Miller, has stayed the course and the service has just gotten better and better. My most recent visit started with a recall repair but I decided to have the oil changed and the car detailed - and am absolutely thrilled with the detailing result, not to mention the friendly, efficient and courteous treatment provided by everyone I come into contact with, during every visit. We love our Lexus and this dealership plays a key role in maintaining our loyalty to the brand. Thank you for understanding with customer service really is about.
Andrew Wilson at Earnhardt always takes care of us and our LX570. He is extremely reliable and trustworthy and helps us make smart, economical decisions that extend the life of our vehicle and make safety a number one priority. He is also extremely flexible and will work with you for various service scheduling times. FIVE STAR service always!!
Recently my husband and I bought our third Lexus from Superstition Springs Lexus. As with the last two experiences buying from this dealer, we have not been disappointed. Eddie and Mark were the two salesmen who helped us- which is another example of the professionalism shown by everyone at this dealership.
We had been in the day before and had to leave suddenly. Returning the next day, I mistakenly gave the wrong name when I asked if the gentleman from the previous day could finalize the sale. Thinking he was not on site, another gentleman completed the paperwork.
The general manager, knowing we had another place to be, did all that he could to expedite the sale. We were able to have a great car, at an amazing price, with a sale completed in less than 90 minutes.
We have NEVER had a problem with a Lexus and find the service department to be impeccable as well.
Dustin and Jordan got it done all the way around. I was working with them on a deal for a base 2018 cx-5 touring in red and black interior. They didn???t have one on the lot so they looked around for one. Although they couldn???t find one initially the very next morning I get a text from Dustin saying they found one and will do a dealer swap for me. Dustin goes down and gets the car for me and gets it looking shiny. Dustin and Jordan get our paperwork done before we go down to the dealer to speed things along and when we get down there they are friendly as can be. Everything went super smooth. Even Corrie in financing was super friendly, easy going and honest . Just as an example we but a large down payment so she(Corrie) straight up told us we didn???t need gap insurance and didn???t even try to offer it to us. As for the deal. Let???s just say I would???ve payed more for the same car used. It was a smoking deal! Next car we buy will be a Mazda and it will defenetly be with cardinaleway mazda in Mesa all thanks for the great straight up service Dustin, Jordan, Corrie and manager Matt gave us!
I had been in talks with Dustin and Jordan for a couple of days about a base 2018 cx-5 touring in red and black interior. Unfortunately they didn???t have that car on their lot but i get a text from Jordan the very next day saying they found one (last 2 or 3 in all of phoenix metro) and can do a dealer swap for me. Dustin went and got the car and together with Jordan got all the paperwork ready so when we arrived everything was ready to go. They got it all washed up and shiny for us as well. And as for the deal itself let???s just say I would???ve payed more if I bought that same car used. It was a smoking deal. Dustin and Jordan were friendly and patient the whole way through. Even Corrie in finance was friendly and easy going. No pressure to buy extras we didn???t feel we needed. As an example of her honesty we put a good down payment so she straight up told us we didn???t need gap insurance and didn???t offer it to us. Our next car for sure will be a Mazda and for sure will be with cardinaleway Mazda Mesa. Straight up honest service! Great job guys!
Was working with the staff fo weeks. Was looking at a Santa Fe and a Tuscon. The sales team was very kind. Thank you to Joe. He was very flexible and helpful. The pricing was great and we got a really good deal. Walked out the door with a Brand new Hyundai Tuscon Limited Ultimate!!! I would really recommend this dealer!
It took a bit but worked out a great deal with them. Also, I had an Instant Cash Buyout from KBB which made trading in my old car super easy. The only down side was it took FOREVER to get to the finance team. I understand it was busy, but if you're going to have a sale...staff for the sale in all areas! Overall though I was pleased. Juan my salesman was excellent!
I had the extreme pleasure of having Aaron as my salesman during the process of buying a used Acura RL from the Acura Peoria dealership. I absolutely love the car, and Aaron and the whole dealership made my first car buying experience incredible. Very thankful for all of their help and cooperation, it made the process stress free. I highly recommend Aaron as well as the entire dealership staff for buying a new or used car.
Nice comfortable facility. Friendly staff. Good location. Loaner car if needed. No high pressure sales so the whole experience was very pleasant. If you are looking for a Lexus this is a nice place to shop.
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