After posting my negative review and experience I recieved a call from the dealership GM and service manager. He asked for more details about what happened and reviewed the history on the service record. They were genuinly concerned and after our discussion asked if I would send the invoice for the repair that was done by the outside service center. The following day they called me again and agreed to credit me the full amount of the work that was done.
Great example of turning a negative into a positive.....I appreciate their standing by their dealership and doing the right thing.
I did the usual research on the 2 or 3 vehicles I was considering for a lease and begain the ???dreaded??? dealer visits on the Black Friday weekend. Each visit , Honda, Toyota, Mazda, Hyundai, was the typical ???what do I need to do to get you in the car today??? with the usual visit by the manager etc etc. Pricing ALWAYS started high and slowly came down as I expressed my requirements. This all changed when I went to Wantagh Mazda. I met Ken the self proclaimed manager of ???smiles & laughs???. He listened to my needs and gave me honest answers and pricing and in two days I was in my new Mazda. Supprisingly for car buying I did smile and had a few laughs as well. If you are looking for a Mazda you need to go to Wantagh Mazda
In 2006. David Chiari sold my parents a Mazda 3, which they gifted to me as my first car. 12 years later, I came back to lease another Mazda, this time, the CX-5. I had told David that I was looking at other cars and that leasing was the best option for me and my husband right now. Mazda didn't push me, inundate me with calls like other dealerships did and gave me what I thought was a very fair price for my trade in car. It also helps that he has a picture of Queen Elizabeth II behind his desk, as I am a huge anglophile. Such a great guy who is part of a great team that truly cares about their customers. Owner loyalty was honored for sure.
Phil did what ever he had to to get me into my new 2018 CX 5 touring. Went the extra mile and got me the approval I needed. Thank you Phil! Wonderful person and easy to talk too. If other dealership had finance guys like him they would sell, sell, sell cars allday. Charlie the sale man was honest and didn't try to.oversell. very knowledgeable about the car and all the tech. Thank Charlie for making it easy and with out hassels.
Everything was quick, smooth, and proficient. James Boyd is an excellent salesperson. This is the 3rd Hyundai that I bought from 112 and from James. That alone should say something!!! There aren't any surprises!
I purchased a used 2018 A4 Black Optics from Ian a month ago and the experience was exceptional. I purchased the car over the phone and flew in and drove it home. The car was as described and I am very happy with it.
My husband and I were very happy with our experience at New Country Audi. This was our second Q5 lease through New Country and Nikki Marconi worked very hard to get us what we wanted. Nikki was very patient and flexible. I would highly recommend New Country.
My husband and I came in looking to lease the CX-5. We were taken right away. In the short period of time we spent there we became family. The whole staff worked together to complete everything needed effortlessly. This is our new place for leasing. Best car dealership in NY
We are very satisfied with the service, Saiful was very helpful, very friendly and accommodating. He treats you like family. Jim and Julio are both wonderful. The staff are very friendly and the new place very comfortable and nice.
First of all lets start out with how great the new place looks! Everyone treated my wife and I as if we were family and not just the next customer looking for a new car. I have been treated with such care in the service department. Special thanks to Aubrey, Cassandra and Carlos. I was introduce with my 3rd Mazda from Saiful and Miguel took the time to take us for a test drive. Also, thanks to Castro for helping us with the paperwork. Finally, Saiful, you made my experience with Mazda a great one. I drive by all the other dealerships to come to yours because you have treated my family as if we are part of your family and not just a random customer. For this I am very grateful!!! Looking forward in seeing you and the Mazda team in the near future! Thanks again!!!
Excellent customer service from the moment you walk in the dealer till the moment you get approved and the moment you get the call to receive your vehicle. Thank you to Jose for his extravagant service in finding away to get me the vehicle I wanted. In a scale from 1-10 I’ll give a 10+ because of the way your handle the situation and also thanks to the financial team also in helping me get into this vehicle. Thank you very much to the LaSorsa Team for the great service. This dealership has awesome employees. LaSorsa Chevy dealership has a team of sales you can trust and believe in them because they will work with their customers so they can be as happy as I am. God bless the LaSorsa Dealership, God bless all of their employees and God bless Mr.Lasorsa. Once again Jose your an excellent person your are the man bro
I tested many different cars and then I visited Koeppel Mazda at Jackson Heights. That was it! The building is brand new and one of the nicest facilities. Everyone is friendly and ready to help. Great service, straightforward negotiations, very friendly and accommodating.
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